Dusan Vuckovic


Majke Jevrosime 4
11103 Belgrade Serbia RS

Had an early encounter with PCs and technology behind them at the end of the '80s. Started coding and hacking while in elementary school, continued throughout the education. Dropped out of university to pursue freelancing career in graphic and web design. Settled down in full-time graphic assistance job in local printing shops and graphic studios, but never really gave up coding carreer. In late 2013 made a full-time switch to software development, never looked back. Avid amateur astronomer and photographer. Married without children.

Work Experience


Software Developer

2016-03-01 - Present

The OTRS group of companies has its origins in the open source community. Its range of professional services include the implementation and operation of software solutions based on OTRS, one of the most flexible web-based ticketing systems in the world.

  • Bleeding edge Research & Development tasks for new projects
  • Custom engineering suited to specific customer needs
  • Level 4 support and investigation

Mühlbauer High Technologies

Senior Software Developer

2014-01-01 - 2016-02-29

Founded in 1981, the Mühlbauer Group has grown to a proven one-stop-shop technology partner for the smart card, ePassport, RFID and solar back-end industry. Further business fields are the areas of micro-chip die sorting, carrier tape equipment, as well as automation, marking and traceability systems. Mühlbauer’s Parts&Systems segment produces high precision components.

  • Led the team specialized in custom OTRS development
  • Developed and administered company's ticket system
  • Introduced first Git workflow within the company
  • Responsive design for the corporate website and products

ICPS Infinity

DTP Manager

2008-11-01 - 2013-12-31

Brand awareness company, active since 1996. Extensive experience in advertising campaigns, brand identities, awesome packaging, live events. Rich experience in marketing, management, graphic design, including more than 20 international awards and recognitions.

  • Responsible for print-ready graphic designs, from start to finish
  • Highly involved in production and refinement of end products
  • Development of tools and designs for product packaging
  • Web design & development

Grid Studio

DTP Operator

2006-01-01 - 2007-01-01
  • Digital montage of books and publications
  • Digital printing press operator
  • Graphic design & prepress

Publishing House "White Road"

Prepress operator

2005-05-01 - 2006-01-31
  • Digitizing and retouching of multiple graphic novels and comic books
  • Layouting illustrated books for children


Astronomical Society "Rudjer Boskovic"

Senior Associate

1998-12-01 - 2008-10-31
  • Wrote articles for Society's self-published magazine
  • Designed graphic identity and publications
  • Highly involved in courses and summer camp development


Belgrade Polytechnic Academy

Graphics Technology

incomplete (2nd year)

2006-10-01 - 2008-06-30

Faculty of Physics, University of Belgrade


incomplete (2nd year)

2001-10-01 - 2004-06-30

Third Belgrade High School

High School


1997-09-01 - 2001-06-30


Flash animation competition

LIST Company


2nd place


OTRS Framework


  • Frontend & Backend
  • Package development
  • Setup & Administration

System Administration


  • Linux
  • Windows
  • OS X

Web Development


  • Perl
  • PHP
  • Ruby
  • SQL
  • HTML5
  • jQuery
  • CSS

Android Development


  • Java for Android
  • Support library
  • Network API Integration
  • Encryption

Graphic & Web Design


  • Adobe Creative Cloud
  • QuarkXPress
  • Preps
  • FontLab
  • CorelDRAW



Native speaker


Advanced level


Beginners level


Amateur Astronomy



Dusan is a very diligent and duteous employee. He developed very quickly the ability to lead the development team and achieve or exceed the set targets. Our team was ablе to work very well together and Dusan's easy-going nature and sincere kindness played a key role in that dynamic. I strongly recommend Dusan for any development / lead development position for which he applies.
— Rüdiger Rohde