I'm a data analysis professional, currently leveraging my technical expertise and skills in human capital reporting and analysis. I have an interest in Linguistics and the law, and pride myself on my ability to quickly grasp and understand systems and processes. This gives me a critical, analytical perspective on business processes. In my spare time, I work on automation processes primarily based in Python and using SQL databases to process and store data, delivered through web app integrations. I also keep apprised of developments in the technology, banking and finance sectors.

Skills

Microsoft Office

  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Outlook
  • VBA

Database technologies

  • MySQL
  • SQL Server

Web technologies

  • PHP
  • Unix server administration
  • JSON
  • HTML5
  • CSS
  • Javascript

Other technologies

  • Python
  • Bash
  • Windows Powershell

Work Experience (12)

  • Excel
  • HRIS
  • Power Automate
  • Power BI
  • Windows Powershell
Reporting directly to the Chief People Officer, I am responsible for maintaining and improving regular reporting, both for internal use and for external reporting purposes. These include general tracking of and reporting on employee metrics, as well as diversity and performance review calibration reporting. I have been involved and principally responsible for reporting and data analysis relating to annual performance reviews and ratings, remuneration review, incentive payments, and HRIS data cleansing, as well as producing information and statistics to appear at C-level and board meetings, and the company Annual Report. My day-to-day activities include use of Microsoft Excel and Power BI, extracting and validating data, and presenting them to People & Culture Managers for use throughout the business.
  • Managed the modernisation of HCM reporting
  • Lead data consultant for the organisation's HRIS implementation project
  • Developed and maintained dataflows for use in reporting, utilising Microsoft Power BI
  • Managed data collection and validation for statutory WGEA submission and gender pay gap analysis
  • Development and maintenance of process automation using Microsoft Power Automate
  • Salesforce
I returned to my substantive position, with increased responsibilities relating to operational matters and as a subject matter expert.
  • Lead subject matter expert on chatbot conversation development and tuning
  • Operational subject matter expert in exception reduction project
  • Operations point of contact for user acceptance testing
  • Excel
  • SQL Server Management Studio
  • Powershell
I was seconded to the role of Data Coordinator. In this role, my day-to-day activities included the management and correction of any data quality exceptions and conducting root cause analyses and suggesting and implementing fixes to prevent recurrence of these exceptions. Additional tasks involved extracting and manipulating data for business requests, providing information for bulk data updates and changes, and generating client reports.
  • Assisted in end-of-financial and FBT year package and benefit renewal
  • Developed Powershell scripts to test for data freshness and flag discrepancies for manual review
  • Utilised SSMS daily to assist with and complete business requests.
My day to day activities as a Customer Service Representative involve answering customer enquiries and updating and maintaining customer accounts. In this role, we focus on first call resolution, having meaningful conversations with customers, and ensuring that we're maximising the customer's tax savings through salary packaging.
  • Developed a lightweight file note generator for standardising record-keeping on customer interactions
  • Participated in pilot testing for the organisation's Salesforce Lightning deployment
I assisted customers with their enquiries, following established procedure and escalating where required. I also received inbound phone calls and made outbound phone calls to negotiate payment of outstanding accounts with customers, ensuring that the payment arrangements are sustainable.
  • Assisted team leader in compiling and updating team on job performance metrics
In this role, I was responsible for the smooth day-to-day operations of the firm. This includes ensuring adequate office supplies, clerical and administrative tasks, and ad-hoc tasks from time to time. Specific tasks include: - Tracking and entering billable tasks using SILQ - Creating and archiving physical client matter files - Liaising with external service providers to ensure delivery of required sundries and infrastructure
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Acting on alerts generated by the FICO Falcon Fraud monitoring system, I assessed each case against past behaviours and current patterns of fraud to determine the legitimacy of transactions. Additionally, I utilised my previous experience and knowledge with technology to streamline processes and develop productivity tools, aiming to increase efficiency and reduce errors and re-work.
  • Developed a program that collated a number of tools, including internal audit, note-taking, and information lookup
In an inbound service team, I assisted our clients by building and improving relationships and attending to their financial needs through proactive need identification and relationship building. I also regularly relieved as emergency services officer. In both roles, customer satisfaction is key. I was responsible for a number of productivity and reporting initiatives, which have both allowed agents to be more productive while assisting customers, in reaching their business goals, as well as reducing the amount of administrative work being done by managers.
  • Enhanced and maintained average handling time calculation report and distribution tool.
During my time as a student at the University of Sydney, I have also taken on the role of Course Notetaker for a number of my Units of Study. This role requires attention to detail, as well as the ability to concisely summarise information, ensuring that important core aspects are retained, and making judgement calls on more peripheral information based on assumed knowledge and prior included content.
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I made outbound calls to gather data for market research purposes as required by companies, as well as local and state governments.
0
I ensured that daily operational standards of quality, service and cleanliness were met, while delivering outstanding value. I also managed the hiring of frontline staff, as well as their training and scheduling.
  • Restaurant point of contact for Enterprise Bargaining Agreement change management and coordination
  • Hiring and training management
  • Rostering and shift management
I ensured that daily operational standards of quality, service and cleanliness were met, while delivering outstanding service. I also assisted in training new crew members.
  • Part of original crew to be trained for McCafe in newly-refurbished store

Volunteer

10/31/2013 - 9/30/2014
President
Sydney University Linguistics Society
My responsibilities include leading a skilled and enthusiastic team to fulfill our goals for the year, and provide opportunities and events relevant to linguistics undergraduates.
5/31/2013 - 4/30/2014
Treasurer
Sydney University Crossword Society
As the Treasurer for the Society, I oversaw all financial aspects of the society's operations In doing so, I enabled weekly social events for members of the society. My responsibilities included budgeting, financial reporting, and funding applications. I submitted a financial report which was audited and assessed to be unqualified (clean).
  • Submitted a financial report which was assessed as unqualified (clean)
3/31/2013 - 2/28/2014
Treasurer
Sydney University Italian Society
As the Treasurer for the Society, I managed all financial aspects of the society's operations, including budgeting, financial reporting, and funding applications.
  • Submitted a financial report which was assessed as unqualified (clean)

Education (3)

2020 - 2022
Bachelor of Information Technology and Data Analytics
 Data Analytics
University of South Australia
  • Programming Fundamentals
  • Problem Solving and Programming
  • Systems Analysis
  • Foundations of Human Resource Management
2010 - 2014
Bachelor of Arts (Honours: Linguistics)
 Linguistics
University of Sydney
0
2004 - 2009
Higher School Certificate
Fort Street High School, Petersham

Languages

English

Native Speaker

French

Intermediate

Interests

Connected devices

  • Google Home and Nest

Automation

  • IFTTT
  • Huginn

Digital privacy

  • End-to-end encryption

Android

References

“James' excellent work ethic is only matched by his incredible adaptiveness to any task assigned to him. His quick promotion to shift supervisor at McDonald's, as well as consistent commendations at the Commonwealth Bank of Australia is a direct mirror of this, and I have no qualms with recommending him for any position he wishes to undertake.”
Michael Shen
“James is a highly motivated person who holds expensive knowledge in his chosen area. He prides him self on being the best and is willing to put in the hard yards to achieve this. James is a team player who was always willing to help me when I needed it. I would highly recommend James in his future careers.”
Tash Velkou