Programs & Technology Operations, U.S. Pan Asian American Chamber of Commerce Education Foundation (USPAACC)
May, 2023 - Jun, 20263 years
Sole technology operator and platform administrator for a national nonprofit with annual conference and advocacy programming.
Administered Cvent event registration platform as sole operator across 5 events totaling over 1,500 attendees — managing registration builds, pricing, discount codes, email testing, app deployment, QR code distribution, and Attendee Hub development.
Managed real-time cross-platform speaker and agenda synchronization across 5 touchpoints for CelebrASIAN 2026 under high-frequency, time-sensitive change conditions.
Served as technical lead in evaluating an external web development vendor; co-authored a Technical Due Diligence Report and plain-language internal briefing that informed executive decision-making and prevented an unfavorable contract.
Conducted comparative evaluation of event registration platforms (Cvent, ExpoPass, Brella, Accelevent) to guide executive procurement decisions.
Managed backend operations for multiple WordPress/Kadence web properties — executing bulk content audits, terminology conversion across 118 published pieces, speaker profiles, agenda pages, and graphical maintenance.
Diagnosed and resolved a broken organizational web form by tracing a HubSpot misconfiguration to a terminated account via browser inspection; restored form functionality independently.
Published digital content supporting the CelebrASIAN 2026 soft launch across organizational web properties.
Managed end-to-end production for programs including CNPP, Business Express, Business Leadership Series, and LiveTALK — covering StreamYard setup, recording coordination, video editing in DaVinci Resolve, and distribution to YouTube and Spotify.
Conducted, recorded, and edited interview series for USPAACC's 40th Anniversary across multiple subjects and sessions.
Administered FormSite platform — managed scholarship forms, data filtering, storage backup, and cleared 1GB of accumulated data.
Maintained organization-wide platform credential wiki ensuring account continuity across staff transitions.
Onboarded staff on organizational platforms including Cvent, StreamYard, and Zoom.
Documented capacity gaps against deliverable timelines and escalated resource concerns to executive leadership with supporting historical data.
Reviewed hotel and vendor contracts ahead of annual conferences and produced weekly accomplishment reports for CEO-level audience.