About

Work Experience

• Eligibility Technician (Dual Case Maintenance – CMET), Orange County Social Services

  Jan, 2024 - Present

  Perform eligibility determination and ongoing case maintenance for Medi-Cal and CalFresh participants in accordance with state and federal regulations.

  • Conduct detailed client interviews to assess eligibility, verify documentation, and identify barriers to participation

  • Independently process annual redeterminations, recertifications, SAR7s, ICTs, appeals-related actions, and external referrals

  • Resolve complex eligibility issues using CalSAWS, MEDS, and CalHEERS, including MEDS holds, IEVS alerts, and SAVE discrepancies

  • Apply policy manuals, processing guides, worker tools, and job aids to ensure accurate benefit calculations and compliance

  • Manage high-volume caseloads, prioritize workload, and meet critical deadlines with minimal supervision

  • Selected for confidential and high-priority cases based on discretion, accuracy, and judgment

  • Recognized for exceeding performance objectives, earning a merit step increase and consistent commendations

  • Played a key role in the Skipped Issuance Project, resolving over 700 CalFresh cases within a 30-day period

  • Serve as a mentor and technical resource for peers, assisting with onboarding and complex case troubleshooting

  • Act as unit liaison regarding FSS/EES CalWORKs and General Relief cross-case processing

• Management / Notary Public, UPS

  Feb, 2021 - Jan, 20242 years 11 months

  Provided management oversight and notarial services in a high-volume retail environment.

  • Verified identities, signatures, and documentation in compliance with legal and regulatory standards

  • Conducted professional client interviews and explained documentation requirements clearly

  • Maintained confidential records and logs with a high degree of accuracy

  • Supervised staff, prioritized workloads, and met strict deadlines in a fast-paced environment

• Census Enumerator, U.S. Federal Government

  Aug, 2019 - Feb, 20211 year 6 months

  Collected demographic and eligibility-related data through field and in-home interviews.

  • Conducted in-home and field interviews to collect eligibility-related demographic data

  • Worked with culturally diverse and disadvantaged populations to overcome participation barriers

  • Maintained accurate government records and met productivity standards independently

• Investigation Specialist, Portfolio Recovery Services

  Aug, 2017 - Nov, 20192 years 3 months

  Conducted investigative research involving sensitive financial and personal data.

  • Analyzed documentation, interviewed parties, and prepared detailed investigative reports

  • Exercised independent judgment handling sensitive personal and financial information

Skills

Education

Certificates

Awards

References