Jeffrey Cordova

Systems & Applications Support Professional | Identity & Access Operations

Las Vegas, NV

Profile

Enterprise systems and applications-support professional with 9+ years of professional experience across technical support, platform operations, systems administration, and enterprise endpoint environments, including nearly eight years in large public-sector environments. Experienced in delegated identity and access operations, cloud-managed and SaaS platform support, escalated troubleshooting, structured configuration changes, technical documentation, training, and process improvement. Known for stabilizing complex environments, translating ambiguous failures into actionable findings, and building repeatable, supportable operating practices.

Experience

School-Based Computer Technician II

Aug 2021 - Jan 2026

Clark County School District — Spring Valley High School • Las Vegas, NV

Functioned as the primary site-level technology lead for a public high school supporting approximately 2,800 students, 150 staff, 100 classrooms, and a 6,000+ endpoint and instructional-technology environment.

Performed delegated identity and access operations through Active Directory, Google Admin Console, and GoGuardian, including account enablement and disablement, credential resets, sign-in review, organizational-unit administration, managed-device policies, and access restrictions.
Administered and supported cloud-managed and SaaS platforms across Google Workspace for Education, Google Admin Console, GoGuardian, and Microsoft Intune, including deployment groups, approved application assignment, limited application packaging, and site-scoped configuration control.
Prioritized support queues and investigated escalated account, access, endpoint, application, and configuration issues; documented findings, performed authorized containment, and coordinated resolution with Enterprise Security, Networking, Telecom, administrators, and other district teams.
Planned, tested, sequenced, deployed, and validated application, browser, extension, certificate, policy, imaging, and endpoint-configuration changes; used pilot groups and adjusted or reversed changes when results did not meet operational requirements.
Created procedures and checklists; trained technicians and coordinated priorities, escalations, testing readiness, inventory, audits, and site technology projects without formal supervisory authority.
Maintained operational continuity across a heterogeneous 6,000+ environment while balancing daily support, high-stakes testing, incident-sensitive work, planned implementations, and longer-term process and lifecycle improvements.

School-Based Computer Technician I

Mar 2018 - Aug 2021

Clark County School District — B. Mahlon Brown Academy • Henderson, NV

Served as the sole site-based technology professional for a 1,100-student middle school, restoring predictability to an undocumented and operationally fragile systems environment while maintaining daily support.

Provided campus-wide systems and application support across Windows, macOS, ChromeOS, Google Workspace for Education, Google Admin Console, classroom technologies, ticketing, inventory, and access-related workflows.
Reestablished district ticketing as the standard support channel, reconstructed undocumented systems and workflows, identified recurring causes of failure, and created more consistent and supportable operating practices.
Created and maintained site-specific Windows deployment images from a district-approved base image, adding approved applications and configurations for repeatable workstation deployment and reimaging.
Supported expansion from approximately 350 to 1,400+ Chromebooks while standardizing device intake, configuration, assignment, refresh, tracking, and staff communication.

Customer Service Representative — Developer Support Assignment

May 2016 - Aug 2017

MZ, Inc. • Las Vegas, NV

Supported early adoption of an internal data platform by helping external developers validate and troubleshoot high-volume data streams and by translating integration, configuration, and access issues for internal engineering teams.

Reviewed submitted data streams for structure, correctness, data quality, access patterns, operational viability, and platform constraints; distinguished support-resolvable issues from problems requiring engineering review.
Troubleshot integration, configuration, and access issues and translated ambiguous failures into reproducible technical summaries and actionable engineering escalations.
Trained six Tier-1 support agents on platform review, troubleshooting, documentation, and escalation criteria, improving consistency between frontline intake and engineering support.

Projects

forge-cli-pass — Security-Focused CLI Credential Wrappers

Jul 2026

Designed and maintain an open-source POSIX shell tool that preserves normal GitHub and GitLab CLI workflows while keeping wrapper-managed authentication state in a GPG-encrypted pass store.

Defined an explicit credential-ownership model and trust boundaries, with per-process GitHub token injection and private GitLab authentication-state staging, validation, conditional writeback, recovery, and cleanup.
Built cross-shell behavioral tests, CI controls, a threat model, assurance documentation, and release governance for failure-aware credential handling.

Education

Undergraduate coursework — 42 credits completed in Mathematics

College of Southern Nevada

Skills

Identity & Access Operations

Delegated Active Directory Account Operations • Account Enablement & Disablement • Credential Resets • Sign-In Review • Organizational Unit Administration • Access & Device Restrictions • Delegated Account & Device Containment • Identity & Access Troubleshooting

Applications, SaaS & Cloud-Managed Platforms

Google Workspace for Education • Google Admin Console • GoGuardian • Microsoft Intune • Microsoft Deployment Toolkit (MDT) • Application Assignment & Deployment Groups • Windows • ChromeOS • macOS • iPadOS

Application Support, Escalation & Change Execution

Ticket Queue Prioritization • Systems & Application Analysis • Technical Triage • Escalated Troubleshooting • Technical Root-Cause Analysis • Configuration Testing & Validation • Implementation Planning • Change Validation & Reversal • Technical Documentation • Standard Operating Procedures • Training & Support Enablement • Cross-Functional Escalation