About

Work Experience

• QA Engineer - Austin Tx, GeekSI

  Mar, 2019 - Present

  • July 2023 - Present

  • Customer: VA

  • Project: Advanced Medical Platform (AMPL)

  • Role: Test Engineer

  • Tested flagship software (AMPL) builds.

  • Created data in MUMPS command line interface tool.

  • Extensive 508 testing using JAWS.

  • February 2021 - June 2023

  • Customer: VA

  • Project: HI&M VIRP (Veterans Integrated Registries Platform)

  • Role: Test Engineer

  • Ensured Requirement Traceability Matrix was intact and ran regression on existing features.

  • Became SME of the Traumatic Brain Injury portion of VIRP.

  • Created, expanded, and maintained a library of regression tests.

  • Documented and developed standard operating procedures for testing.

  • March 2019 - February 2021

  • Customer: VA

  • Project: Home Loan Guarantee (LGY)

  • Role: Test Engineer

  • Tested incoming updates, bug fixes, and enhancements for government home loan guarantee.

  • Enforced protocol and patterns for reproducible testing.

  • Created and updated test cases and scripts in IBM Rational Team Concert.

  • Audited automated tests in Cucumber/Selenium.

• QA Engineer - Austin Tx, EverlyWell

  Jun, 2018 - Oct, 20184 months

  • Integrated initial QA process into software development cycle.

  • Developed and maintained QA pipeline for CI/CD.

  • Tested incoming features for website.

  • Managed risk in releasing new features.

  • Mentored staff in effective bug writing.

  • Performed JIRA Administration to match tools to our workflow.

• QA Engineer - Austin Tx, YouScience

  Jul, 2017 - Jun, 201811 months

  • Lead testing for flagship product, an online career and education path assessment tool.

  • Designed and initiated a QA process into existing software development cycle.

  • Defined and enforced QA structure and procedure

  • Ensured compliance of SOP in order to deliver quality weekly builds.

  • Created and maintained Test Case Scenarios.

  • Performed Verification, Integration, and Regression Testing.

  • Created templates for ticket writing of effective bugs and stories.

  • Created documentation for new product features.

• QA Engineer - Austin Tx, Luna Data Solutions

  May, 2015 - May, 20172 years

  Worked as a contract QA tester for RetailMeNot.com, a website for finding coupons, sales, and purchasing gift cards. I tested the roll-out of their new gift card purchasing ability and worked with development teams to effectively document and execute regression tests.

  • Customer: Retail Me Not

  • Project: RMN.com

  • Role: QA Engineer

  • Analyzed results and updated code of RetailMeNot's automated test system.

  • Developed Javascript tooling to easily validate RetailMeNot.com analytics.

  • Standardized smoke testing data suite to ensure uniformity across environments.

  • Created documentation for use cases, used for on-boarding & employee reference.

  • Was a member of the Production Support on Duty (PSOD) rotation crew.

• QA Engineer - Austin Tx, Communication Services for the Deaf

  May, 2013 - Jan, 20151 year 8 months

  • Created initial QA procedures for GoVineya.com, a Ruby on Rails web app.

  • Wrote automated, and semi-automated tests in Ruby with Watir-Webdriver.

  • Created, planned, and executed test runs for each release cycle.

  • Tested mobile app version of Vineya on iOS and mobile browser on Android

  • Communicated in American Sign Language, adhering to Deaf culture and norms.

  • Set up VirtualBox for testing IE browsers on OSX machines.

• Lead QA Tester - Austin, TX, DocbookMD

  Jul, 2012 - Mar, 20138 months

  Introduced a QA process to the company's HIPPA-compliant messaging app for doctors. Majority of work was tested on IOS phones with some Android and web components. Maintained and enforced testing protocols.

  • Introduced QA process for company's HIPPA-compliant messaging app for doctors.

  • Test lead for mobile app for Android and iOS tablets and phones.

  • Established new testing procedures and wrote test suites.

  • Ensured HIPPA compliance of messaging app.

  • Managed remote testers and development of local testing team.

• QA Engineer - Austin Tx, Luna Data Solutions

  Aug, 2011 - Apr, 20128 months

  Tested daily builds for basic functionality and participated in improvements to game-play and UI design.

  • Customer: Heatwave Interactive

  • Projects: MMORPG "Gods and Heroes: Rome Rising" and online Facebook game "Platinum Life: Country"

  • Role: QA Tester/Lead

  • QA Tester for the MMORPG "Gods and Heroes: Rome Rising".

  • Promoted to Test Lead for online Facebook game "Platinum Life: Country".

  • Tested daily builds for basic functionality of the game.

  • Ensured functionality of core mechanics.

  • Wrote test plans for smoke and regression testing.

• Game Master (Customer Support) - Austin, TX, Blizzard Entertainment

  Jul, 2010 - Jul, 20111 year

  • Customer Support for the online World of Warcraft MMO.

  • Assisted World of Warcraft customers with in-game play and technical issues.

  • Used via live chat and a ticket-based system to assist customers.

  • Restored compromised accounts; reset inventories that had been modified via unauthorized access.

  • Investigated fraud and exploitation of game mechanics.

  • Directed customers to internal and third-party sources of information.

• QA Engineer and Tester, Support Specialist - San Francisco, CA (Remote), Linden Lab

  Mar, 2007 - Jun, 20103 years 3 months

  Linden Lab created the online world of Second Life. Started as a First Responder to all inworld emergencies and diagnosing inworld issues. In my time there I created inworld tools in LSL (Linden Scripting Language) for issue diagnosis. Promoted from part-time to full-time after 3 months. Received second promotion 1 year later (July 1, 2008 ) after taking on additional responsibilities via an online ticket system as well as live text support via Parature. Promoted in Nov 2009 to QA department.

  • November 2009 - June 2010

  • Role: QA

  • Promoted to QA to testing daily builds and track bugs.

  • Diagnosed inworld issues and escalated technical emergencies to proper departments.

  • June 2008 - November 2009

  • Role: Customer Service

  • Assisted with implementation and establishing initiatives for providing customer support via an online ticket system as well as live text support via Parature.

  • March 2007 - July 2008

  • Role: First Responder

  • Liaison for the on-line world of Second Life.

  • Forward facing First Responder to all inworld emergencies.

  • Helped resolve conflicts between Residents of Second Life.

  • Created inworld tools in LSL (Linden Scripting Language) including issue diagnosis and tracking tools.

  • Enforced Linden Lab terms of service, policies and procedures in accordance with company policy and legal stipulations.

  • Promoted from part-time to full-time after first 3 months.

• QA Tester - Austin, TX, Super Happy Fun Fun

  Nov, 2006 - Mar, 20074 months

  Freelance tester for games and applications in a cell phone focused digital media company. Tested software across many brands of cell phone including Nokia, Samsung, Sony Ericsson, Motorola and LG Electronics. Used Mantas bug tracker and participated in the production, testing, support, and troubleshooting of phone applications such as: 3D Tilt-a-world, 50-cent Stuntin', Mirinda and Access Search.

  • Freelance tester for games and applications in a cell phone focused digital media company.

  • Tested software on Nokia, Samsung, Sony, Motorola, and LG Electronics cell phones.

  • Used Mantis bug tracker to assist in testing, support, and troubleshooting of phone applications.

• QA Test Lead, QA Game Tester - Austin, TX, Aspyr Media

  Feb, 2006 - Nov, 20069 months

  Tested games and documented bugs on Mac, PC, and various consoles. Used JIRA and DevTrack to provide product feedback and assistance with isolating product bugs.

  • Tested play mechanics and documented bugs for games on Mac, PC, and various consoles.

  • Used JIRA and DevTrack to provide product feedback and assistance with isolating and testing bugs.

  • Proofread extensive game text. Provided test suites and test plans for team of game testers.

  • Shipped titles included Call of Duty 2, Civilization 4, The Sims 2: Nightlife, The Sims 2: Pets, Roller Coaster Tycoon and Spellforce 2.

Skills

Education