About

Work Experience

• Technical Partner Success Manager, 

  Jan, 2024 - Feb, 20251 year 2 months

  Lead technical integrations, API setups, and backend troubleshooting across DACH cities. Acted as the liaison between multiple teams to enhance partner satisfaction and streamline processes.

  • Implemented EasyPark services across DACH cities, managing integrations and backend challenges.

  • Managed CRM data and improved processes, ensuring accurate records and faster reporting.

  • Led multiple national and international projects, ensuring alignment with organizational goals.

  • Designed marketing materials contributing to a 50% increase in users in 2024.

• Retail Collections Professional, 

  Sep, 2019 - Jul, 20233 years 10 months

  Led collection strategies and communication across multiple teams, achieving significant improvements in arrears reduction and customer satisfaction.

  • Successfully negotiated payment plans, significantly reducing arrears.

  • Led an email campaign that reduced manual emails by 25% and boosted customer payments by 20%.

  • Coordinated communication across 15 teams in BeNeLux to enhance operational efficiency.

• Team Lead Operations BeNeLux, 

  Oct, 2018 - Jun, 20198 months

  Led a team to enhance operations and drive improvements in quality assurance and customer satisfaction.

  • Improved team performance and customer satisfaction.

  • Created an internal portal for craftsmen, reducing manual job matching by 20%.

  • Led recruitment, onboarding, and training efforts, building a high-performing team.

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Education

Interests