Shauna Gordon
Senior Software Engineer

Work Experience

Projects

• Deployment Notification Automation Initiative: As a side-effect of the facility slowdown situation, there was an appetite for better deployment notifications. However, the interim solution that had been implemented was very manual and cumbersome. I collaborated with several engineering managers of other teams to come up with and orchestrate the implementation of an automated notification system.<br>As part of a long-term, cross-team initiative, we came up with a plan to use Github pull requests to provide the content and the trigger of a notification that would describe in plain language what the change was doing and why, the level of risk for the deploy, and link to supplemental outputs of the development process (including the issue tracking item, project pitches, architectural decision records, Slack discussions, and anything else relevant). The automated system was then intended to take the pull request contents, display a portion of it on a unified dashboard, with a link to the full pull request for technical stakeholders, and send an email out to those who wanted it.<br>As of the time of my departure, we had taken several steps to bringing the pull requests into alignment with this vision, including working out with a broader collection of engineers a "bring your own process" for assessing the risk of a change while using the same output chart to serve as a common "language" to stakeholders, and were evaluating our existing tools and past projects to see what existing work we could leverage in this new vision.
• Electron Application Shipping Tool Feature: I implemented the new shipping interface, allowing the production team to use the Electron application from start to finish for every task, where previously, they needed to switch tools for some tasks. During this implementation, I brought large portions of the codebase up to modern standards, converting the React class-based components to function-based components, and integrating React Router and our in-house component library. I also began the process of reorganizing the file structure to modern standards to allow for better maintainability as the application grew in complexity.<br><strong>Impact:</strong> $210k annual production cost savings + untracked engineer maintenance cost savings
• Electron Application Upgrade: I took ownership of the Electron and React application that powered the direct-to-garment (digital) printing process. Starting in my first year, I updated it from Electron 5 to Electron 20, React 16 to React 20, Material UI pre-1.0 to v5, and created a plan and guidelines for keeping it up to date, as well as enumerated up to date best practices.<br>Additionally, I automated the release process by creating Windows and Mac builds in CircleCI and automating the Windows releases to our release server using release-it to automatically generate Github releases.
• Auto Cart Builder: I wrote the new algorithm for prioritizing orders in the screenprinting process and as part of a team, overhauled the process for 20% increase in efficiency, a significant increase in our "delivered error-free, on-time" metrics, and near-elimination of facility-created "rush" orders.<br>The new process selected orders to batch together on a cart based on numerous factors, including number of screens needed, completion deadline, number of colors, and more.<br>Impact: $440k annual production cost savings
• Shopify-Netsuite Integration: I built a fully unit-tested, custom, bi-directional, ETL integration layer to allow Shopify act as the store's online storefront.<br>This layer:<ul><li>Took orders from Shopify and sent them to Netsuite for fulfillment<li>Took Netsuite's fulfillment updates and sent them to Shopify for customer updates<li>Took inventory information from Netsuite and sent it to Shopify, transforming it to allow for the automatic creation of products, variants, and collections, and with the use of tags, populate collections such that the custom storefront displayed them as single products (necessary due to the number of variants for the products)<li>Synced gift card information between Shopify and Netsuite to enable customers to use their brick-and-mortar store-created gift cards on the website</ul>

Education

• 2012

  Keller Graduate School of Management

  Master

  Information Systems Management

• 2008

  DeVry University

  Bachelor

  Computer Information Systems

Skills

Publications

References

During our time working together, I had numerous opportunities to collaborate with Shauna, despite not being on the same team. She was quick to offer her assistance in Ruby/Rails and provided valuable support whenever needed. I was consistently impressed by Shauna's inquisitive nature, approach to learning new technologies, and friendly demeanor. I appreciate the chance to have worked alongside her and firmly believe she would be a valuable addition to any tech team.

Shauna is an exceptionally talented engineer . She consistently demonstrates a high level of expertise, problem-solving skills, and creativity in tackling complex technical challenges.
Moreover, Shauna is an excellent team player who collaborates effectively with colleagues across different departments. She communicates ideas and solutions clearly, making her a valuable asset in both individual and collaborative settings. Her positive attitude, willingness to learn, and adaptability to new technologies make her a standout performer.

Shauna is an outstanding engineer; I cannot recommend her enough. I collaborated with Shauna on a weekly basis as the lead UX Designer for a new digital tool we created inside an existing in-house application. The tool was released to overwhelming positive feedback and a high adoption rate, which is a testament to Shauna's great skills as an engineer.
I was impressed with Shauna's attention to detail, and dedication to the tool — not only to eliminate tech debt and get the application where it needed to be on a foundational level, but being able to think through the experience holistically — foreseeing challenges for users and the tool, and championing to fix the root cause. Shauna is a person you want in the room with you to discuss ideas and to deliver results; she is an exceptional addition to any team.

I met Shauna at Custom Ink, in fact I helped interview her and was one of several to give a 👍. I never had the pleasure of working on a project with Shauna (different domain/team), but we both seemed to care about the same non-project concerns that we felt were being neglected. That was mainly around our state of documentation at the time (multiple, siloed knowledge bases of varying quality), technical debt problems, and occasional change management issues. We often bounced ideas off each other and I always found her opinions and feedback insightful. I also appreciated the ideas she brought to wider engineering discussions at things like all-hands, hack-a-thons, and show & tell. She's not afraid to speak up about what she cares about, a quality I wish more engineers had to be honest.
As for Shauna's engineering skills, I know she wasn't afraid to dive deep into the systems (some being *very* "legacy") that her team owned, to figure out a solution for the project at hand. The tech stack there was typically Ruby on Rails and React, both she's highly skilled in. I think any company would be lucky to have Shana on board and I highly recommend her.