Work Experience

• Senior Support Specialist, Shopify Plus, Shopify

  Nov, 2021 - Oct, 20242 years 11 months

  Resolved time-sensitive cart and checkout issues for Shopify Plus clients by analyzing Splunk logs, participating in incident response, and working within strict KPIs. Developed new features using JavaScript, Liquid, and Shopify APIs. Rebuilt an internal tool in Bash, improving security and reliability. Conducted a security audit of team tools, identifying training gaps and improving compliance from 25% to 85%.

• , Personal Break

  Sep, 2020 - Nov, 20211 year 2 months

  Took leave, initially to pursue further education, later to provide support and care for my terminally ill mother.

• Guru, Theme Support Specialist, Shopify

  Feb, 2018 - Sep, 20202 years 7 months

  Supported small-to-medium merchants with storefront features and bug fixes, achieving a 95% customer satisfaction rating. Consulted with frontline support teams on complex theme-related issues.

• Jn. DevOps Engineer, Vitro Software

  Aug, 2017 - Feb, 20186 months

  Built, maintained and deployed electronic medical records in JS and proprietary tooling.

• IT Support Specialist (Part-time), Crinkill National School

  Jan, 2013 - Dec, 20175 years

  Set up and maintained classroom tech, trained staff in IT skills, and configured iPads for student use.

Projects Experience

• Home Media Server & Self-Hosted Tools

  - Present

  Built and managed a home server hosting Plex, Kavita, Immich, Paperless, and Audiobookshelf. Configured services using Docker with manual updates for consistent uptime. Remote access via NGinx reverse proxy, CrowdSec for IDS/IPS, Authentik for SSO, and Cloudflare for WAP and domain management.

• Foundry Tabletop Server with AWS

  - Present

  Hosted a Foundry Virtual Tabletop server on an EC2 instance of Ubuntu. Configured IAM for proper permissions, and used Caddy as a reverse proxy. Scheduled to boot only during session hours.

• Galway IT Meetup

  - Present

  Co-organizer for Galway IT Meetup in the Portershed. Responsibilities include speaker coordination, setup of equipment, and giving talks. Previous talk topics: OWASP Top 10, upcoming presentation on password managers in 2025.

Education

Certificates