Alan McCloy
Amsterdam, NL
alanmccloy@gmail.com
+31 627 388 251
alanmccloy

An experienced leader in customer strategy and success within the SaaS industry, with a proven track record in driving commercial excellence. Certified Project Management Professional (PMP), Scrum Product Owner (CSPO), and Prosci® Change Management Practitioner. Leverages strong leadership and stakeholder management skills to successfully deliver innovative business propositions, implement large-scale systems, and establish best-in-class commercial processes across diverse geographies. Expertise spans Project Management, Agile Development, B2B Pricing, Business Intelligence, and Business Analysis.

Experience

Director, Customer Success
July 2024
 — 
April 2025
Vendavo

Managed a $15M ARR portfolio through strategic partnerships with key enterprise clients ($10B+), driving SaaS adoption for commercial excellence and maintaining 95% retention.

  • Drive customer success via strategic success planning, risk management, value measurements and consistent delivery execution to help our clients achieve their goals and business objectives.
Director, Customer Strategy & CoE Lead
March 2023
 — 
July 2024

Directed the Center of Excellence team to standardize implementations and champion best practices in pricing.

  • Created reusable frameworks, executed training initiatives, and provided market-based product insights.
  • Led a cross-functional initiative with Professional Services, Product, and Engineering to reduce SaaS solution customization up to 25% through new strategies and technologies.
Director, Customer Modernization
March 2021
 — 
March 2023

Led internal initiatives to migrate the existing install base from legacy systems to new solutions, enhancing customer satisfaction and operational efficiency.

  • Increased time-to-value by 50% for migrated customers.
Principal Value Consultant
November 2019
 — 
March 2021

Developed tailored commercial excellence blueprints to achieve measurable results and long-term strategic business outcomes.

  • Partnered with clients to identify high-impact opportunities, craft actionable value realization plans, and accelerate profitability.
Senior Pricing Consultant
May 2013
 — 
October 2019

Led the end-to-end implementation of commercial excellence solutions for Fortune 500 companies.

  • Helped sales and pricing teams improve operations, increase profits, and handle growth.
  • Coordinated cross-functional teams to integrate solutions effectively, achieving specific, positive results that met the client's stated goals.
Senior Consultant
January 2010
 — 
June 2013

Managed over 15 end-to-end projects specializing in Business Analysis, Business Intelligence, Systems Integration, and Test Management, while mentoring and leading teams.

  • Delivered €100M in cost savings and a 15% improvement in inventory availability as Supply Chain Project Manager for a Fortune 100 telecom company.
  • Established a data governance framework that improved data quality from 50% to 95% within four months.
Technical Business Analyst
September 2009
 — 
January 2010

Performed financial market data analysis and managed high priority clients requirements and deployment schedules.

  • Developed and tested 2 market data feed handler solutions providing reliable access to market data in real-time across a single, ultra-low-latency network.
Business Intelligence Analyst
June 2007
 — 
September 2008

Co-ordinated SLA reporting for Microsoft's outsourced EMEA Contact Centres and refined the vendor performance management framework.

  • Co-led the design, development and testing of a Balance Scorecard and KPI Dashboard.
  • Led quarterly operational and financial forecasts using a number of forecasting models.
Marketing Analyst
June 2006
 — 
October 2006
  • SAP BW Business Intelligence Reporting.
  • Six Sigma Project.
  • Requirements Analysis.
  • Market & Competitor Analysis.

Education

Queen's University Belfast, United Kingdom
January 2005
 — 
January 2009
BSc (Hons) 1st Class in Business & I.Τ.
    Queen's University Belfast, United Kingdom
    January 2007
     — 
    January 2008
    LCGI

      Publications

      Awards

      Project Management Professional (PMP)
      Present
       — 
      Present
      Certified Scrum Product Owner® (CSPO)
      Present
       — 
      Present
      Change Management Practitioner
      Present
       — 
      Present
      Microsoft Certified Application Specialist (MCAS)
      Present
       — 
      Present

      Volunteer

      Languages

      English:
      Native
      Dutch:

      Skills

      Leadership:
      Change Management:
      Value Analysis:
      Agile Development:
      Business Analysis:
      Business Intelligence:
      Project Management:
      Integration:

      Interests

      References