About

Work Experience

• Technical Product Manager, Okta

  May, 2022 - Present

  I moved within presales to establish Demo Engineering. This team develops and delivers services to demonstrate Okta's technologies with a consistent tone of voice and customise that demonstration to suit the needs of the prospect. In this role I am responsible for coordinating the design, build and direction of demo.okta to support all of Okta's products. Built with on an OpenAPI approach demo.okta allows internal teams to quickly scale assets built by specialists in their segment. This has often involved working cross-functionally with product, marketing and training groups to define and build numerous demonstration applications on a variety of web, mobile and server platforms along with supporting enablement resources. I have worked with product teams across Okta to encourage the adoption of public facing APIs to increase the repeatability and ease of deployment of environments.

  • Led the design and implementation of an API first platform to automate the deployment and configuration of Okta products for demonstration. Leveraging the serverless pattern in AWS Lambda reduced operational costs by more than 30% while supporting year on year growth in user population. In it's first year this platform influenced over $380m of pipeline across more than 800 opportunities.

  • Championed a community contribution initiative to promote the use of the demo API by field teams allowing for greater reuse of custom work. Adopted by Enablement and Technical Product Marketing this resulted in more than forty contributed components significantly standardising the core demos for each product and reducing onboarding time for new hires.

  • Working closely with the Expert Acceleration and Marketing teams to build a common experience for hands-on training during pipeline generation and prospect enablement activities. Delivered on-top of the demo API this React client was taken from ideation to delivery in less than six months and now delivers hundreds of training sessions a month.

  • Delivered qualified regional metrics for both product and field leaders around utilisation and enablement of new product features to support launch readiness.

• Senior Platform Specialist, Okta

  Nov, 2018 - May, 20223 years 6 months

  I joined Okta as the first presales customer identity specialist outside of North America. In this role, I worked with the largest customers for Okta Customer Identity and Access Management (CIAM) in EMEA, presenting the value of the platform and pushing the boundaries of Okta implementations. As a specialist, I often worked throughout the customer lifecycle, being brought in to address specific requirements either as part of the sales process or during renewal. This required getting up to speed quickly with a customer's objectives and constraints to present solutions to audiences from developers to C-level executives. As part of my role I worked closely with the product management teams to provide regional feedback from customers to inform roadmap decisions.

  • Contributed technical deal support including architectural design and proof of concept to over 60 deals with an average value above $150k.

  • Conference speaker at events including API Days (Paris and Helsinki), DevSecCon London, UK National DevOps Conference, and Product Management Festival.

  • Developed and maintained an application to create temporary mailboxes for demonstrations to remove the risk of exposing confidential information in employee emails. This tool is now is now in standard use across the business, with more than 800 monthly users at a cost of less than fifty dollars a year.

  • Built and presented a demonstration an integration of Okta with the mParticle CDP for Oktane21.

• Senior Software Developer, Entrust

  Sep, 2016 - Nov, 20182 years 2 months

  I transferred internally within Entrust into the product organisation to join the newly formed PKI Solution, Maintenance and Escalation group. This group dealt with ongoing development to a number of products in the PKI portfolio as well as handling urgent escalations from customers and the field for issues requiring a code change. This required balancing the demands of a product release schedule against the interrupt driven process of responding to high severity issues.

  • Principal developer for Entrust Roaming Server. Planned and delivered on time a major version release of this product migrating from C++ to Java with Spring Boot to allow new feature introduction and address ongoing supportability.

  • Promoted to lead for PKI Solution Delivery, responsible for the coordination and implementation of enhancements across four products.

  • Led the development of an automated performance testing process working with stakeholders from both product and managed services teams on the Authority product suite. This program resulted in a threefold improvement in SCEP request processing and the adoption of this process for all new releases.

• Consultant Developer, Entrust

  Jan, 2012 - Sep, 20164 years 8 months

  As a member of the development consultancy, I worked both pre and post-sale to deliver projects based around the Entrust range of MFA (multi-factor authentication), IAM (Identity and access management) and PKI (public key infrastructure) products. This required producing customised demonstrations and samples as well as providing architectural and code reviews for client and partner implementations. I implemented customisations and bespoke solutions in Java, C++, and C# as well as on Android. These projects ranged in complexity from one-off utilities to full services with ongoing support agreements.

  • Led a team of four developers including mentoring and defining team practices. I drove the adoption of agile planning methodologies, significantly improving the team's on-time and on-specification delivery metrics.

  • Worked in collaboration with customer delivery teams to design and build solutions which underwent extensive security review, including projects which required compliance with government and financial standards.

  • Managed the migration of source control from ClearCase to Git and built out a continuous integration environment with Jenkins allowing the creation of digitally signed repeatable builds for all engagements.

  • As the subject matter expert for the IdentityGuard authentication product I was heavily involved in presales throughout EMEA and worked closely with product management to contribute regional requirements to the roadmap.

• Systems Engineer, Systematic Software Engineering

  Jul, 2009 - Dec, 20123 years 5 months

  Working within the UK Defence Integration Group I contributed to a variety of projects dealing with the conversion between military message text formats and the processing of signal data (GPS, radar and AIS). The majority of this work was C# .NET with the underlying databases and message queues. As part of this role I supported field trials for COTS and customised products, which required working closely with multiple nation's defence personnel to test, identify and resolve incompatibilities between national systems. Throughout this role I maintained a UK security cleared status.

  • In response to a immediate operational requirement, owned the development of an extension for IRIS Forms to customise the display of messages with Javascript. The deployment of this reduced the time needed to respond to incoming radio requests and dispatch medical support. The adoption of this technique by a number of customers required me to design and deliver a training course to enable them to develop their own views in theatre.

  • Developed tooling to capture and replay the state of multiple products significantly improving the effectiveness of the team during field trials.

  • Ideated and built an integration of machine learning refined social media data into the situational awareness product, participated in the initial go-to-market efforts to present to potential buyers.

• Associate Developer, Morgan Stanley

  Jun, 2007 - Jun, 20081 year

  For the placement year of my degree I interned with Morgan Stanley in the Enterprise Data Group.

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