About

Work Experience

• Software Test Engineer I, Cox Automotive

  Nov, 2024 - Present

  • Reduced manual testing effort by 75% through comprehensive Playwright and Selenium automation, accelerating release cycles and enabling continuous deployment

  • Achieved 90% defect prevention rate by implementing shift-left testing practices, catching bugs during code review and development phases before they reach QA

  • Engineered Twilio automation framework for SMS testing workflows, reducing manual testing time by 50% and improving regression test coverage

  • Built service integration tests in C# with JUnit to validate API reliability across micro-frontend architecture (Single-SPA), catching critical defects before production

  • Designed containerized testing environments with Docker and executed API testing using Postman, including Redis cache validation and database integration testing

  • Delivered feature demos and quality metrics to product and GTM teams, translating technical testing outcomes into business impact for stakeholder decision-making

  • Explored emerging AI-powered testing approaches through prototyping Playwright agents, experimenting with MCP servers for code review, and applying prompt engineering to test generation workflows

• Technical Customer Care Specialist II, Cox Automotive

  Jan, 2024 - Nov, 202410 months

  • Achieved 98% customer satisfaction rating while maintaining #1 performance ranking among team since onboarding, demonstrating technical expertise and communication skills

  • Diagnosed and resolved complex API integration issues, XML data structure problems, and DMS workflow failures using SQL queries and system-level debugging

  • Consistently exceeded SLA commitments (24-48 hour resolution) for high-complexity escalations, serving as technical SME for cross-functional teams

  • Leveraged technical troubleshooting experience to inform transition into Software Test Engineer role, applying customer-facing insights to improve product quality

• Digital CRM Engineer, North Point Ministries

  Feb, 2023 - Oct, 20241 year 8 months

  • Engineered automated email workflows in Rock RMS CRM platform, leveraging parent-child relationship data structures to reach 10,000+ stepparent households

  • Applied Test-Driven Development (TDD) methodology to ensure code quality and reduce production bugs in CRM automation workflows

  • Conducted weekly code reviews of Rock RMS open-source codebase to proactively identify breaking changes and plan migration strategies

  • Analyzed SQL database schemas and delivered actionable reports to directors, informing marketing strategies and engagement campaigns

  • Led staff training sessions on CRM workflows and automation capabilities, improving team efficiency and cross-functional collaboration

• Senior Customer Support Associate, Faire

  Oct, 2021 - Feb, 20231 year 4 months

  • Spearheaded documentation initiative, creating comprehensive ticket solution workflows in internal LMS that reduced onboarding time by 40%

  • Served as Subject Matter Expert (SME) for multiple business units, resolving complex technical escalations while maintaining high customer satisfaction scores

  • Leveraged SQL-based data analysis to identify support trends and guide cross-functional product decisions, optimizing user experiences and reducing ticket volume

• Software Engineer Intern, Echelon Fitness Multimedia

  Jun, 2022 - Oct, 20224 months

  • Rebuilt mobile app onboarding flow for Reflect Smart Fitness Mirror using Java and Android Studio, delivering production-ready code within 5-month internship

  • Collaborated in Agile environment with team of 4 engineers using two-week sprints, participating in code reviews and pair programming with senior developers

  • Rapidly achieved proficiency in Android development and existing codebase architecture, contributing meaningful features as first engineering internship

Projects Experience

• Anointed AI, Personal Project

  Jan, 2024 - Jan, 20241 day

  AI-powered Bible question answering application demonstrating prompt engineering and API integration

  • Architected full-stack React and Node.js application integrating OpenAI API to answer theological questions using context-aware prompt engineering

  • Designed custom prompt templates to generate age-appropriate responses in modern vernacular while maintaining biblical accuracy

  • Deployed production application on Vercel with serverless architecture, demonstrating end-to-end AI application development skills

  • Developed as community service project for church youth group, combining technical innovation with real-world impact

Skills

Education