About

Work Experience

• Software Test Engineer I, Cox Automotive

  Jun, 2025 - Present

  • Developed comprehensive Playwright and Selenium automation frameworks covering critical user flows, enabling faster release cycles and continuous deployment.

  • Implemented shift-left testing practices catching critical bugs during code review phase, preventing production issues and reducing debugging time.

  • Engineered Twilio automation framework for SMS testing workflows, eliminating manual regression testing for messaging features and improving coverage.

  • Built C# service integration tests to validate API reliability.

  • Contributed to development sprints by picking up and completing feature cards while maintaining QA responsibilities, demonstrating full development lifecycle participation.

  • Explored emerging AI-powered development approaches through prototyping Playwright agents, experimenting with MCP servers/Agents for code review, and applying prompt engineering to enhance workflows.

• Technical Customer Care Specialist II, Cox Automotive

  Nov, 2024 - Jun, 20257 months

  • Maintained top performance ranking on team through technical expertise and customer communication, resolving complex API integration and XML data structure issues.

  • Diagnosed and resolved DMS workflow failures using SQL queries and system-level debugging, serving as technical SME for cross-functional teams.

  • Exceeded SLA commitments for high-complexity escalations, demonstrating ability to troubleshoot production systems and provide technical leadership.

  • Applied customer-facing technical insights to improve product quality and user experience in Software Engineer role.

• Digital CRM Engineer, North Point Ministries

  Feb, 2023 - Oct, 20241 year 8 months

  • Engineered automated email workflows in Rock RMS CRM platform, leveraging parent-child relationship data structures to reach 10,000+ stepparent households.

  • Applied Test-Driven Development (TDD) methodology to ensure code quality and reduce production bugs in CRM automation workflows.

  • Conducted weekly code reviews of Rock RMS open-source codebase to proactively identify breaking changes and plan migration strategies.

  • Analyzed SQL database schemas and delivered actionable reports to directors, informing marketing strategies and engagement campaigns.

  • Led staff training sessions on CRM workflows and automation capabilities, improving team efficiency and cross-functional collaboration.

• Senior Customer Support Associate, Faire

  Oct, 2021 - Feb, 20231 year 4 months

  • Spearheaded documentation initiative, creating comprehensive ticket solution workflows in internal learning management system (LMS) that reduced onboarding time by 40%.

  • Served as Subject Matter Expert (SME) for multiple business units, resolving complex technical escalations while maintaining high customer satisfaction scores.

  • Leveraged SQL-based data analysis to identify support trends and guide cross-functional product decisions, optimizing user experiences and reducing ticket volume.

• Software Engineer Intern, Echelon Fitness Multimedia

  Jun, 2022 - Oct, 20224 months

  • Rebuilt mobile app onboarding flow for Reflect Smart Fitness Mirror using Java and Android Studio, delivering production-ready code within 5-month internship.

  • Collaborated in Agile environment with team of 4 engineers using two-week sprints, participating in code reviews and pair programming with senior developers.

  • Rapidly achieved proficiency in Android development and existing codebase architecture, contributing meaningful features as first engineering internship.

• Business Account Manager, Injured Gadgets

  Mar, 2020 - Mar, 20222 years

  • Managed business account portfolio and analyzed sales data to drive strategic decisions.

  • Collaborated with technical teams to enhance client solutions and improve outcomes.

  • Used CRM tools for pipeline management and business intelligence reporting.

• Founder, Cellenials

  Jul, 2017 - Aug, 20203 years 1 month

  • Founded and managed three retail locations with full business operations responsibility.

  • Hired and trained a team of 10 across three locations, reducing service times by 25% through efficient workflows.

  • Analyzed business metrics and managed financial reporting to guide strategic decisions.

Projects Experience

• Anointed AI, Personal Project

  Jan, 2024 - Jan, 20241 day

  AI-powered Bible question answering application demonstrating prompt engineering and API integration

  • Architected full-stack React and Node.js application integrating OpenAI API to answer theological questions using context-aware prompt engineering

  • Designed custom prompt templates to generate age-appropriate responses in modern vernacular while maintaining user guardrails

  • Deployed production application on Vercel with serverless architecture, demonstrating end-to-end AI application development skills

  • Developed as community service project for my own church youth group where I volunteer, combining technical innovation with real-world impact

Skills

Education