Andrew Tamburino
Dawsonville, US
tamburino.dev@gmail.com
570-780-6442
andrew-tamburino

Software Engineer with C#/.NET and AWS experience building automation frameworks and AI-powered solutions. Contributes to development sprints while maintaining quality responsibilities. Explores emerging AI technologies to enhance development processes and product quality.

Experience

Software Test Engineer I
June 2025
 — 
Present
Cox Automotive
  • Developed comprehensive Playwright and Selenium automation frameworks covering critical user flows, enabling faster release cycles and continuous deployment.
  • Implemented shift-left testing practices catching critical bugs during code review phase, preventing production issues and reducing debugging time.
  • Engineered Twilio automation framework for SMS testing workflows, eliminating manual regression testing for messaging features and improving coverage.
  • Built C# service integration tests to validate API reliability.
  • Contributed to development sprints by picking up and completing feature cards while maintaining QA responsibilities, demonstrating full development lifecycle participation.
  • Explored emerging AI-powered development approaches through prototyping Playwright agents, experimenting with MCP servers/Agents for code review, and applying prompt engineering to enhance workflows.
Technical Customer Care Specialist II
November 2024
 — 
June 2025
Cox Automotive
  • Maintained top performance ranking on team through technical expertise and customer communication, resolving complex API integration and XML data structure issues.
  • Diagnosed and resolved DMS workflow failures using SQL queries and system-level debugging, serving as technical SME for cross-functional teams.
  • Exceeded SLA commitments for high-complexity escalations, demonstrating ability to troubleshoot production systems and provide technical leadership.
  • Applied customer-facing technical insights to improve product quality and user experience in Software Engineer role.
Digital CRM Engineer
February 2023
 — 
October 2024
North Point Ministries
  • Engineered automated email workflows in Rock RMS CRM platform, leveraging parent-child relationship data structures to reach 10,000+ stepparent households.
  • Applied Test-Driven Development (TDD) methodology to ensure code quality and reduce production bugs in CRM automation workflows.
  • Conducted weekly code reviews of Rock RMS open-source codebase to proactively identify breaking changes and plan migration strategies.
  • Analyzed SQL database schemas and delivered actionable reports to directors, informing marketing strategies and engagement campaigns.
  • Led staff training sessions on CRM workflows and automation capabilities, improving team efficiency and cross-functional collaboration.
Senior Customer Support Associate
October 2021
 — 
February 2023
Faire
  • Spearheaded documentation initiative, creating comprehensive ticket solution workflows in internal learning management system (LMS) that reduced onboarding time by 40%.
  • Served as Subject Matter Expert (SME) for multiple business units, resolving complex technical escalations while maintaining high customer satisfaction scores.
  • Leveraged SQL-based data analysis to identify support trends and guide cross-functional product decisions, optimizing user experiences and reducing ticket volume.
Software Engineer Intern
June 2022
 — 
October 2022
Echelon Fitness Multimedia
  • Rebuilt mobile app onboarding flow for Reflect Smart Fitness Mirror using Java and Android Studio, delivering production-ready code within 5-month internship.
  • Collaborated in Agile environment with team of 4 engineers using two-week sprints, participating in code reviews and pair programming with senior developers.
  • Rapidly achieved proficiency in Android development and existing codebase architecture, contributing meaningful features as first engineering internship.
Business Account Manager
March 2020
 — 
March 2022
Injured Gadgets
  • Managed business account portfolio and analyzed sales data to drive strategic decisions.
  • Collaborated with technical teams to enhance client solutions and improve outcomes.
  • Used CRM tools for pipeline management and business intelligence reporting.
Founder
July 2017
 — 
August 2020
Cellenials
  • Founded and managed three retail locations with full business operations responsibility.
  • Hired and trained a team of 10 across three locations, reducing service times by 25% through efficient workflows.
  • Analyzed business metrics and managed financial reporting to guide strategic decisions.

Projects

Anointed AI
January 2024
 — 
January 2024

AI-powered Bible question answering application demonstrating prompt engineering and API integration

  • Architected full-stack React and Node.js application integrating OpenAI API to answer theological questions using context-aware prompt engineering
  • Designed custom prompt templates to generate age-appropriate responses in modern vernacular while maintaining user guardrails
  • Deployed production application on Vercel with serverless architecture, demonstrating end-to-end AI application development skills
  • Developed as community service project for my own church youth group where I volunteer, combining technical innovation with real-world impact

Education

Full Sail University
January 2020
 — 
October 2022
Bachelor of Science in Computer Science
  • Data Structures and Algorithms
  • Operating Systems
  • Database Management Systems
  • Software Engineering
  • Data Visualization

Skills

Languages & Frameworks:
C#/.NET, React, TypeScript/JavaScript, SQL, HTML/CSS, Node, Java
Cloud & DevOps:
AWS, Docker, CI/CD, Git, REST APIs, Serverless Architecture
AI & Responsible AI Practices:
GitHub Copilot, OpenAI API, Prompt Engineering, AI-Powered Testing, Human-in-the-Loop Validation
Development Practices:
Agile/Scrum, SDLC, Test-Driven Development (TDD), Code Review, Unit & Integration Testing, API Integration