About

Work Experience

• Head of Quality and Reliability, Tilled

  Oct, 2021 - Present

  • Building a culture of quality across the technology organization

  • Created a test strategy for the organization

  • Established automation strategies for API, UI, and Performance testing

  • Provided feedback to Product and Engineering on new features that will be developed

  • Created a reliability strategy for the organization

  • Created CI/CD pipelines using GitHub Actions for our production applications

  • Created and Managed AWS Infrastructure for our production applications

  • Established SLO and SLIs for our applications and created dashboards to monitor them

  • Created an Incident Response Plan for the organization

  • Lead the creation of a Disaster Recovery Plan for all of our applications and services

  • Created a Data strategy for Tilled, improving our data reliability and visibility within the organization

  • Manage and Leverage HubSpot to increase team efficiencies through pragmatic processes and automation

• Director of Software Test, Daxko

  Nov, 2019 - Oct, 20211 year 11 months

  • Hiring, growing, and leading Test Engineers, Test Managers, and Software Engineers in Test across multiple products

  • Building and growing an engineering culture that cares about quality

  • Identified and built out standard metrics around release quality, customer reported defects, and test automation

  • Building strategies around what and how to add test automation to our flagship products.

  • Involved in designing and building out our CI/CD pipelines

  • Influencing and establishing healthy culture around: agile practices, high quality software, and teamwork

  • Leading remote teams both in the US and offshore

  • Established branching, deployment, and testing strategy multiple acquisitions at Daxko

  • Effectively lead the test team of approximately 50 team members

  • Established world class test automation strategies, and empowering the teams consistent delivery of quality software

  • Established career path and training library for the test team

• Engineering Manager, Daxko

  Feb, 2019 - Nov, 20199 months

  • Hiring, growing, and leading Software Engineers and Tester Engineers across multiple project teams

  • Serving as a technical lead working with product managers when scoping out the details of new product features

  • Work with product team to establish realistic delivery dates and project milestones

  • Influencing and establishing healthy culture around: agile practices, high quality software, and teamwork

  • Leading remote teams both in the US and offshore.

  • Hired UI Software Engineers to build React front ends to our applications

• Test Engineering Manager, Daxko

  Feb, 2016 - Feb, 20193 years

  • Built and implemented a release management process to allow multiple teams to deliver code to production

  • Identified risks for upcoming development and infrastructure projects and worked with teams to mitigate as much as possible

  • Hired and trained 10 team members in this role across two different products

  • Transitioned to a company that we acquired and positively influenced the culture of quality across the development teams

  • Successfully implemented a Test Automation strategy and have made significant progress on API and UI frameworks

  • Worked with DevOps team to build out our CI/CD pipeline

• Software Test Engineer, Daxko

  Aug, 2012 - Feb, 20163 years 6 months

  • Tested across many different products and product teams.

  • Implemented Test Automation Framework Ruby/Watir/Selenium.

  • Served as Scrum Master for delivery team.

  • Used exploratory testing to find defects in web application.

  • Managed code deployment processes.

• Manager of Operations, Complete Communication Services

  Apr, 2006 - Aug, 20126 years 4 months

  • Managed inbound call center.

  • Negotiated rates with vendors.

  • Managed warehouse fulfillment.

  • Provided technical training and documentation for team members.

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Education

Awards

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