Derek Gervais
Developer Advocate at Benchling
About
I like to solve problems. Most of the time with code.
Work Experience
Developer Advocate
Founding Developer Advocate, responsiblities include: Creating documentation, example apps, and sample code; Building and maintaining developer tooling; Engagement with developer community; Interim product management for developer tooling.
Senior Developer Support Specialist
Founding member and team lead of the six-person global Developer Support Team. Responsiblities included: Hiring, training, and mentoring; Troubleshooting and solutioning integrators' technical issues; Building and maintaining internal tooling; Support-wide technical training.
Associate Developer Advocate
Second Developer Advocate at HubSpot, I partnered with my colleague to formalize and grow the program and support the expanding ecosystem team. Responsibilities included: Writing and managing documentation; Working with product partners; Managing developer community; Internal technical training; Speaker at developer events.
Customer Support Specialist
Problem-solving customer issues in real time. Worked to resolve issues of varying complexity, from simple product tutorials to complex integration implementation. Continuously performed at a high level, and took on specialist responsibilites beyond the core role including being a primary contributor to internal tooling.
University of New Hampshire
May 2014 – May 2016
Research Assistant
I worked closely with Associate Professor Dawn Meredith on research in introducing viscosity concepts into the curriculum of Introductory Physics for Life Sciences (IPLS) courses. We were some of the only researchers worldwide engaged in this research. My responsibilities have included student interviews, tutorial development, coding, and video transcription. I was engaged in writing my thesis on this work.
University of New Hampshire
December 2013 – May 2016
Operations Team Lead Staff
As an Operations Team Lead Staff member, I directly supervised a group of 10 student workers, and indirectly supervised a staff of 40 workers with four other Lead Staff members. I was directly responsible for cultivating a knowledge base of the policies, procedures, services, and events of the Memorial Union Building and the University as a whole. As a member of the Lead Staff team, my responsibilities were expanded to include staff supervision, scheduling, conflict resolution, and working closely with the professional staff.
University of New Hampshire
November 2013 – November 2015
Learning Assistant
As a learning assistant, I act as an aid to the introductory physics students with whom I work, both in and out of the classroom. Learning assistants worked like the more traditional teaching assistant position without the responsibility of grading assignments. My responsibilities include attending and participating as a facilitator during class, working directly with the professor on classroom preparations, and scheduling and holding office hours.
Hannaford Supermarkets
May 2010 – August 2014
Grocery Clerk
As a Grocery Clerk, my responsibilities included customer service, minor inventory work, stocking, and cleaning. In this position, I worked independently to ensure the smooth operation of the store. I was directly responsible for my department, but was also called upon to help out when other departments were in a pinch.
Education
-
2019 2021
Harvard Extension School
Graduate Certificate
Backend Web Development
Courses- CSCI E-22 - Data Structures
- CSCI E-66 - Database Systems
- CSCI E-33A - Web Program/Python, JavaScript
- CSCI E-55 - Java,Hadoop,Lambda Exp,Streams
- CSCI E-31 - Web App Development/Node.JS
-
2012 2016
University of New Hampshire
Bachelor of Science (B.S.)
Physics
Courses- MATH 445 - Mathematics and Applications with Matlab
- CS 410 - Introduction to Scientific Programming
- PHYS 510 - Peer-Lead Team Learning in Physics
- AM 451 - Introduction to Welding/Metal Fabrication
-
2008 2012
Messalonskee High School
High School Diploma
Skills
Backend Web Development
Node.js
Django
Hadoop
SQL
MongoDB
Frontend Web Development
React
AngularJS
Programming
Javascript
Java
Python
Public Speaking
Customer Relations
Analytic Problem Solving
3D Modeling
Customer Service
Woodworking
Computer Repair