Transitioning to DevOps/Cloud/AI Engineering with passion for automation and problem-solving.
Technical Specialist, Apple Retail Germany B.V. & Co. KG
Oct, 2021 - Mar, 20225 months
Solved tech issues for customers, from hardware to software, ensuring a great customer experience.
Resolved a variety of technical issues using systematic troubleshooting and diagnostic tools.
Quickly adapted to resolve hardware and software issues efficiently in a fast-paced environment.
Provided excellent customer service, demonstrating strong communication skills.
Call Center Agent, Foundever B.V. & Co. KG
Jan, 2021 - Oct, 20219 months
Guided people through the NRW COVID-19 vaccination program, fixing scheduling hiccups and providing clear, reassuring information.
Coordinated public vaccination appointments, demonstrating strong organization and time management.
Provided clear, accurate, and reassuring vaccine information, showcasing excellent communication.
Addressed public concerns and resolved scheduling issues for a smooth vaccination experience.
Social Media Manager, nussknagger GmbH
Nov, 2020 - Jan, 20212 months
Responsible for social media management and online marketing activities for various clients.
Managed Instagram and Facebook channels, created engaging content using the Meta Business Suite, and ran targeted advertising campaigns through Google Ads.
AWS (EC2, S3, Lambda)
Azure (Virtual Machines, Blob Storage, Functions)
Docker
Podman
Jenkins
Terraform
Ansible
CI/CD-Pipelines
Python
TensorFlow
PyTorch
scikit-learn
Data Analysis
Model Development
Python
C++
Git
HTML
CSS
JavaScript
React
Angular
Node.js
SQL
NoSQL (MongoDB)
Linux
Windows
Business Administration, BA, Berlin School of Economics and Law
Apr, 2024 - Jan, 2025
Economics, High School Diploma, Dietrich Bonhoeffer Berufskolleg
Jun, 2010 - Jun, 2013
Full Stack Web Developer, Le Wagon
Issued on: Sep 01, 2022
State-certified English Language Correspondent, IHK zu Lippe Detmold
Issued on: Mar 01, 2016
Site Supervisior, Habitat for Humanity
Aug, 2013 - Aug, 2014
Supported the coordination of construction, guided volunteers, and ensured a safe work environment.
Assisted in the coordination of construction activities, ensuring projects progressed smoothly and efficiently.
Guided and supported volunteer teams, providing training and ensuring a safe working environment.
Helped maintain project timelines and ensure adherence to safety regulations and building codes. Also contributed to process improvements that enhanced efficiency.