Director of Data, Innovation & Analytics, NS
Dec, 2024 - Present
The Data, Innovation & Analytics department ensures that everywhere within NS, data is leveraged to its fullest potential and the power of AI is unlocked to maximize operational efficiency, employee productivity and customer happiness. We aim to replace gut feelings with data-driven decision-making at all levels.
As director, it is my responsibility to see to it that teams across NS effectively collaborate with the business to solve business challenges with the help of data & AI. I make sure that data- and intelligence products are delivered successfully, in a timely manner and within budget. I identify strategic opportunities for leveraging data & AI within NS and I recognize the strategic challenges where data & AI can make a real difference, and I steer the department accordingly .
Shaped the new Data & AI Strategy for NS with a stronger emphasis on AI & self-service analytics and an increased focus on Data & AI literacy at NS
Designed and implemented the new Innovation department at NS, consolidating and centralizing all innovation efforts
Restructured the governance of the DI&A department to support a shift towards internal customer focus and better alignment with business goals