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Douglas Penny
Application Operations Engineer

About

I am an experienced Technology Developer experienced at working in an agile team environment to achieve organizational objectives within operational deadlines. I am highly organised and use a variety of software to deliver projects and support. Primarily I work with ServiceNow, Power Apps, Power Automate, Forms, SharePoint, Dynamics, Microsoft Azure and the Microsoft Office Suite. I am skilled in developing, testing, and implementing new operating systems, user interfaces and business applications based on user research and agreed designs. For example, I helped develop our inspection evidence collection portal and lead in its support. This includes management of the document databases which it feeds into on SharePoint according to policy and guidance. I also provide support to members of staff with these and other existing applications. I have experience of generating useful reports using Microsoft Excel and other software, including statistics reports for police commissions and incident reports for management. I am also confident in writing clear communications to management, colleagues, and the wider organisation to convey information and instructions as needed. I have helped to implement and improve the automation and standardisation of document management in my current role.

Work Experience

Ofsted
https://www.gov.uk/government/organisations/ofsted
May 2023 – Present
Senior Application Operations Engineer
Continuous management, second line support and maintenance of core services. Developing and implementing new operating systems, user interfaces and business applications based on user research and agreed designs. Improving user journeys and refining content using insights based on user feedback.
Highlights
  • PowerApps
  • Power Automate (Flow)
  • ServiceNow
  • SharePoint
  • Microsoft Forms
  • Microsoft Dynamics
  • Microsoft Azure
  • Microsoft Office
Ofsted
https://www.gov.uk/government/organisations/ofsted
May 2020 – May 2023
Application Operations Engineer
Second line support for core services. Using Agile delivery to support, document and maintain a range of public facing web services and online registration services in line with service level agreements. Working with user defined reporting and developing input and output form templates. Delivering solutions to meet stakeholder needs.
Highlights
  • PowerApps
  • Power Automate (Flow)
  • ServiceNow
  • SharePoint
  • Microsoft Forms
  • Microsoft Dynamics
  • Microsoft Azure
  • Microsoft Office
  • Drupal
  • Jira
Ofsted
https://www.gov.uk/government/organisations/ofsted
June 2016 – May 2020
Inspection Support Administrator
Working closely with internal and external stakeholders to provider first line administrative and technical support to the Ofsted inspection process.
Highlights
  • Microsoft Office
  • Cygnum
  • SharePoint
City West Commercials: Mercedes-Benz
https://www.citywestcommercials.co.uk/
April 2016 – June 2016
Accounts Payable Clerk
Supporting the Aftersales function by maintaining regular contact with customers and ensuring they have access and advice on services. Responsibilities also include monthly BACS Runs, customer satisfaction and updating all records with the use of a CRM database.
Highlights
  • Accounts Payable
  • Data Entry
  • Supplier Management
  • Customer Service
  • CRM Databases
NHS
https://www.nhs.uk/
March 2016 – March 2016
Reprographics Officer
Second two-week temporary placement providing photocopying, printing, laminating, trimming, folding, booklet making, book binding, folder binding services for the South Plaza Office Building in central Bristol.
Highlights
  • Customer Service
  • Reprographics
  • Inventory Management
NHS
https://www.nhs.uk/
February 2016 – February 2016
Reprographics Officer
First two-week temporary placement providing photocopying, printing, laminating, trimming, folding, booklet making, book binding, folder binding services for the South Plaza Office Building in central Bristol.
Highlights
  • Customer Service
  • Reprographics
  • Inventory Management
NHS
https://www.nhs.uk/
September 2015 – February 2016
Clerical Records Officer
The preparation of case notes for patients attending clinics for consultation and treatment for diabetes, gastroenterology, respiratory and cardiology clinics. Searching for missing patient records for preparation and tracking their movements onto the system. Transporting and sorting patient records to go to clinics. Transporting and sorting patient records from clinics to go to relevant secretaries. Providing training and support for new team members. Working with other team members, secretaries, and other hospital departments to ensure the timely movement of notes to clinics and secretaries.
Highlights
  • Data Entry
  • Date Recovery

Volunteer

Plastics and Sustainability Team Environment Agency
November 2019 – Present
Civil Service Plastic Champion
Acting as an advocate for the reduction in the use of plastics in the office. This has included lobbying the property team to change working practices.
Highlights
  • I started an initiative to reuse office supplies for staff and the property team in my local govenment hub office. This is still in use today.
Civil Service Network for Nature
June 2019 – Present
Civil Service Network for Nature Champion
Acting as an advocate for nature in the office, for example, in the adoption of sustainable business practices.
Highlights
  • I have volunteered with local areas such as Arnos Vale Cemetery to help with re-wilding projects and landscape management.
Ofsted Rainbow Alliance
October 2017 – Present
Ofsted Rainbow Alliance Ally
Acting as an advocate for LGBTQ+ staff in the workplace.
Highlights
  • I represented Ofsted at a civil-service wide conference to discuss LGBTQ+ related HR policies.
A:Gender
June 2019 – Present
A:Gender Ally
Supporting all trans and intersex staff across government.
Highlights
  • Ally membership is for people who want to learn more and support their trans and intersex colleagues, friends or family.

Projects

  • Sexual Abuse Review: I provided a detailed series of reports and raw data from the NSPCC-run 'Report Abuse in Education' helpline to assist with the 2021 review into sexual abuse across state and independent schools
  • ServiceNow Family Migration (SanDiego): I was team leader in the first family upgrade for ServiceNow undertaken by my organisation

Contact

Bristol, South West UK
07818505608
douglas.penny0@gmail.com

Education

Skills

App Development Advanced
PowerApps Power Automate (Flow) Cygnum ServiceNow SharePoint Microsoft Forms Microsoft Dynamics Microsoft Azure Microsoft Office Microsoft Outlook

Interests

Historical Re-enactment
Drawing