Work Experience

• Systems Engineer, Macatawa Technologies

  Dec, 2019 - Jan, 20266 years 1 month

  Designed, maintained, analyzed, troubleshot, and repaired network infrastructure and client computer systems in addition to performing user management tasks in Microsoft 365 and on-premise server environments.

  • Migrated Remote Monitoring and Management toolset to increase efficiency.

  • Installing and supporting various network devices, including servers, switches, firewalls, access points, and security systems.

  • Lead cloud migration projects.

  • Deployed and maintained essential security tools to protect systems effectively

  • Developed, tested, and implemented scripts to streamline tasks and proactively address potential issues.

  • Deployed and supported backup solutions for servers and workstations.

  • Used APIs to create custom monitoring dashboards for additional visibility.

• I.T. Field Technician, Ottawa Area Intermediate School District

  May, 2019 - Dec, 20197 months

  Offered help desk support and conducted device repairs. Worked directly with students and faculty utilizing ticketing systems for issue management.

  • Assisted with responding to ransomware incident.

  • Implemented automated device enrollment, streamlining deployment processes.

Skills

Education

Certificates