Eppie HB
Product Manager at Global News
The happiest person on the team - that's me! I am a versatile worker that enjoys completing projects, empowering others, and always looking for new challenges. I come with 10+ years of broadcast experience and 3 years of product management. When I am not working, I am always reading, taking new courses, and talking to people.
Education
Counseling Psychology
The Clinical Psychology of Children and Young PeopleThe University of EdinburghBusiness/Commerce, General
Certificate of Business AnalysisUniversity of TorontoData Processing and Data Processing Technology/Technician
SQL for Data ScienceUniversity of California, DavisFilm & Sociology
Bachelor of Arts (Media)University of New South WalesEmployment
Product Manager
Jun 30, 2022Global NewsToronto, Ontario, Canada- Successfully led the migration of 30 radio news stations to a new vendor, resulting in annual savings of $84,000
- Increased views on the video site from 3000 to 50,000 a month
- Launched A.I algorithm on homepage, reduced editorial workload by 30%
- Launched daily news highlight VOD in 8 regions
Product Manager
Sep 30, 2021Jun 30, 2022Rogers CommunicationsToronto, Ontario, Canada- Launched Canada’s fastest FTTH 2.5Gbps tier within 2 weeks
- Launched Common Configuration, reducing I.T. changes to courier delivery from 7 days to 2
- Project Managed the launch of a new gateway
- Re-sped the upload speed for 1M customers
Content Operations Specialist & Product Manager/Owner of VOD
Nov 30, 2019Sep 30, 2021Rogers CommunicationsToronto, Canada Area- Launched 15+ On Demand Services on the IPTV platform, and the first VOD Standalone Service on Ignite Smart Stream
- Managed 10+ different channel activities for rebrand, repackaging, and removal
- Managed multiple cross functional activities with Legal, Regulatory, IT, Operations, Marketing, Care
Content Coordinator, Product Management Video & Content
Nov 30, 2016Nov 30, 2019Rogers CommunicationsToronto, Canada Area- Product Owner and Team Lead for VOD Content Life Cycle Operations since Oct 2018
- Won the Ted Rogers Team of the Year Award (2018) for launching Rogers Anyplace TV
- Increased TVE engagement by 197% based on merchandising and maintaining crucial linear channels during peak sports season
- Manages linear and VOD channel changes on both Rogers Legacy platform and Ignite IPTV, and works cross functionally with IT, Content Providers, Engineering, Digital, Care and Front Line, Operations, Third Party Vendors etc.
- Creates and analyses weekly reports for Rogers Anyplace TV and Ignite TV Second Screen viewership
Traffic Coordinator, Recon and Quality Assurance
Sep 30, 2014Nov 30, 2016Rogers Communications- Team Lead for Secondary Advertisements (e.g. lower third snipes) Reconciliation
- Achieved 100% of SEV reconciliation for 7 Sportsnet stations and 8 Local stations daily
- Worked cross functionally with Master Control, Sales, Operations, and other Traffic Teams when investigating commercial discrepancies
- Created Quality Assurance reports and verified results • Created Standard Operating Procedure documents for new workflows and audits
Student Ministry Associate
Feb 28, 2012Jun 30, 2016AFC in Canada- Coordinating and designing the print of AFC quarterly bilingual newsletters
- Organising and hosting after-school programs & conferences for high school students
- Providing counselling and advice to high school and university students
Design/Production Assistant
Aug 31, 2014Dec 31, 2014Cineflix Productions - Property Brothers Season 4- Supporting camerapeople, directors, makeup artists, and designers.
- Printing and distributing essential paperwork, such as call sheets and scripts.
Broadcast Production Operator
Oct 31, 2011Sep 30, 2014Corus Entertainment- Operating Mediator media management tool as it pertains to the requirements of INR
- Uphold Technical Standards for Broadcast
- Provide Quality Control for Linear and Non-Linear assets
Post-Production Facilities Assistant
Dec 31, 2009Aug 31, 2011FoxtelSydney, Australia- Coordinating and utilising post-production, sound and studio facilities for internal and external clients using ScheduALL
- Reconciling, distributing, and updating daily work orders
- Liaising with internal and external promo producers, promo assistants, and clients on different channel projects
Volunteering
Events Prime
Jan 31, 2021Jun 30, 2022Rogers Communications Pan Asian Network groupAs part of a greater mission to empower, inspire, and advocate for the Pan-Asian community and to drive change through social justice awareness and education, my role involves establishing event objectives, providing event leadership, working background AV, video editing, and liaising with my fellow volunteers and co-chairs to align events with our mission.
Event Volunteer
Jan 31, 2018CTAMI volunteered as an event assistant, from day-of runner, to photographer, to back-end admin work.
Program Manager
May 31, 2015Canadian Chinese Alliance Churches Association- I lead international teams to Prince Edward Island annually to work with the local community in bridging communication and cultural gaps with the foreign migrant workers
- We host ESL classes, arts and craft sessions, outdoor sporting events, and massive cook outs for everyone in the community
Database Modernization Project
Jan 31, 2019Dec 31, 2019RAHAB PROJECT- Scope and migrate to a modern CRM solution.
Student Ministry Associate
Feb 28, 2012Feb 28, 2017AFC in Canada- Translating, writing and designing the print of AFC quarterly bilingual newsletters
- Organising and hosting after-school programs & conferences for high school students
- Providing counselling and advice to high school and university students
Contact
eppieho@gmail.com
Location
Profiles
Certificates
SAFe® 4 Product Owner/Product Manager
Scaled Agile, Inc.ICAgile Certified Professional - Agility in Marketing (ICP-MKG)
ICAgileProfessional Psychotherapy Diploma Course: CBT Practitioner
UdemyTen Thousand Coffees Member
Ten Thousand CoffeesAwards
Connected Home & Business Performance Excellence Award May 2022
May 31, 2022Rogers CommunicationsLaunch of 2.5Gbps in response to competition's launch of 3Gbps. The team was able to launch a 2.5G symmetrical product in less than 2 weeks with our technology partners - a truly remarkable achievement.
Connected Home Performance Excellence Award October 2020
Oct 31, 2020Rogers CommunicationsThe Ted Rogers Business Excellence Team of The Year Award 2018
Dec 31, 2018Rogers CommunicationsThe Rogers Anyplace TV team won The Ted Rogers Business Excellence Team Award for their excellent collaboration which resulted in a successful launch of Anyplace TV. Positive feedback was received from both employees & customers.
The Ted Rogers Business Excellence Team Award (Winter)
Apr 30, 2018Rogers CommunicationsThe Rogers Anyplace TV team won The Ted Rogers Business Excellence Team Award for their excellent collaboration which resulted in a successful launch of Anyplace TV. Positive feedback was received from both employees & customers.