About

Work Experience

• Welfare Support Officer, Mears Group P.L.C.

  May, 2024 - Present

  Providing support and improving housing services under the Afghan Relocations and Assistance Policy.

  • Delivered practical and emotional support to Afghan families, helping smooth housing transitions.

  • Coordinated services and maintained accurate records for tracking and audit purposes.

  • Assessed risk and safeguarding needs, resolving client concerns with internal teams and external agencies.

  • Managed operational processes, prioritising tasks to improve efficiency and service delivery.

• Probation Services Officer, His Majesty’s Prison and Probation Service

  Jul, 2023 - May, 202410 months

  Oversaw the supervision of individuals on probation, focusing on risk assessments and public protection.

  • Supervised individuals on probation, conducting risk assessments and keeping public protection requirements.

  • Collaborated with stakeholders to develop tailored rehabilitation plans.

  • Maintained detailed case files and kept accurate documentation of all activities.

  • Prioritised workloads and responded effectively to high-pressure situations.

• Cabin Crew, Virgin Atlantic Airways

  May, 2022 - Jul, 20231 year 2 months

  Provided customer service to passengers while meeting safety standards.

  • Offered high-level customer service to passengers, meeting safety standards.

  • Handled emergencies and communicated effectively with diverse groups.

  • Maintained professionalism and adaptability in a fast-paced environment.

• Specialist, Apple Retail

  Nov, 2021 - Jan, 20222 months

  Delivered tailored support to customers, managing sales and inventory.

  • Resolved queries and provided satisfaction to customers.

  • Managed administrative tasks, including sales tracking and inventory control.

• Back Office Specialist, Netith Care

  Jul, 2021 - Sep, 20212 months

  Addressed customer complaints and streamlined administrative functions.

  • Handled customer complaints and queries, providing effective solutions.

  • Oversaw administrative functions, keeping accurate records and workflow management.

• Conference Hostess, Connexia Societa’ Benefit

  Jun, 2021 - Jun, 20211 day

  Supported international delegations at the G20 event.

  • Welcomed international delegations during the G20 event, offering logistical support.

  • Maintained smooth event operations by addressing attendee needs.

• Customer Service Advisor, Netith Care

  Feb, 2021 - Mar, 20211 month

  Assisted clients with banking procedures and financial queries for BPER Bank.

  • Guided clients on banking procedures and financial queries.

  • Kept accurate account management and facilitated client onboarding processes.

• Customer Service Advisor, Arvato UK

  Apr, 2020 - Aug, 20204 months

  Provided support during the COVID-19 contact tracing effort.

  • Helped the UK’s contact tracing service during the pandemic.

  • Handled sensitive data and offered clear guidance to callers.

• Cabin Crew, Ryanair

  Nov, 2018 - Mar, 20201 year 4 months

  Focused on passenger comfort and safety while delivering high-quality service.

  • Gave excellent customer service, maintaining passenger safety and comfort.

  • Responded to emergency situations with calm and professionalism.

Skills

Education

Certificates

Interests