Director of Information Technology at Institute For Shipboard Education

Served as head of IT department, leading small home-office IT team and onboard-IT support team, collaborating with broader leadership team for strategic planning, critical issue resolution, policy development and compliance. Prepared departmental budget, overseeing all home office and ship technological platforms and systems. Designed and implemented new onboard campus platforms and web applications, centralizing disparate and manual processes. Created new hybridized platform, replacing dated ERP, staff and participant portals

Designed, oversaw, and executed all Telephony and IT-related tasks associated with relocating ISE operations from Charlottesville, Virginia to Fort Collins, Colorado

Integrated ERP and CRM with CSU's Student Information System, facilitating bidirectional exchange of student and enrollment data by developing workflows, routines, and applications

Evaluated new vessels as part of team undertaking replacement of existing ship-based campus

Coordinated all IT and Telephony tasks during decommissioning and conversion of traditional passenger cruise ship to new ship-based campus

Technical Support III at University of Virginia, Center for Applied Biomechanics

Served as part of two-man team overseeing all IT Functions at off-campus location

Administered and maintained a 120 node Beowulf cluster used for FE modelling

Designed web-based booking and inventory system to provided sensor availability for user groups during planned critical experiments, and ensuring proper routine calibration and maintenance

Facilitated consistent provisioning of equipment and accounts by creating on-boarding workflows and tools

Helpdesk Coordinator at Institute For Shipboard Education

Provisioned, maintained, upgraded, and supported all office IT infrastructure

Implemented an open source helpdesk ticketing system to prioritize, track and report on all internal helpdesk and customer tech support issues

Created a Self Service Portal to disseminate information to, and collect information from, participants. This included passport details, document scans, bio/demo data, etc

Automated multiple previously manual and labor intensive tasks

Noted for quality of work, growing in responsibility to oversee administration for all servers

Technical Specialist at Telstra Media (formerly Telstra Bigpond)

Served as member of Global Operations Center team, providing first-line fix and incident management for large-scale enterprise products and services. Undertook incident response, supervising value-added services including email, webmail, blogs, and primary web presence

Provided network assurance for the ISP's broadband (ADSL, HFC, 3G) service delivery and AAA platforms

Performed incident response and management for the ISP's value added services such as email, webmail, and blogs, as well as the company's main web presence and two of the highest traffic websites in Australia www.afl.com.au and wwww.nrl.com.au

Ensured service continuity by performing layer-2/3 fault-resolution management for first tier nationwide network