Ryan Tiffany

Technical pre-sales lead for IBM Cloud partner ecosystem, designing and delivering end-to-end PoC environments and reusable automation assets for enterprise DevOps and automation use cases.

• Designed and delivered end-to-end PoC environments for 15+ enterprise customers across the full lifecycle — from initial architecture through production handoff — achieving an 85% conversion rate to production deployments.
• Built and published reusable Terraform modules, Ansible playbooks, and GitHub Actions workflows now used by sales teams company-wide to accelerate PoC delivery for DevOps and automation use cases.
• Created and delivered technical enablement content (webinars, hands-on labs, solution demos) for onboarding new solutions to the IBM Cloud Catalog, targeting both engineering and executive audiences.
• Authored comprehensive technical documentation — solution diagrams, migration roadmaps, and reference architectures using Draw.io and Mural — enabling seamless knowledge transfer between sales, customers, and delivery teams.

Delivered customer-specific IaC solutions and led technical stakeholder engagements guiding enterprise cloud adoption across Kubernetes, OpenShift, and IBM Cloud environments.

• Developed customer-specific Infrastructure-as-Code solutions using Terraform and Ansible, reducing onboarding time by 40% while enforcing security and compliance guardrails across enterprise accounts.
• Led technical stakeholder engagements — on-site and remote — guiding cloud adoption journeys and unblocking complex DevOps migration challenges across Kubernetes, OpenShift, and IBM Cloud environments.
• Architected multi-cloud migration solutions for enterprise workloads (x86, containerized, and IBM Power), leveraging Veeam, Zerto, Kasten, Trillio, and BRMS to meet strict RTO/RPO requirements.
• Contributed 80+ open-source Terraform, Ansible, and Python projects to GitHub (github.com/greyhoundforty), demonstrating hands-on DevOps expertise and building credibility with practitioner audiences.

Designed hybrid cloud and disaster recovery architectures for enterprise accounts, translating complex network and security requirements into actionable solution proposals.

• Designed disaster recovery and hybrid cloud architectures leveraging MPLS, VRF, BGP, IPSec, and NAT — translating complex network requirements into clear, customer-facing solution proposals.
• Partnered with enterprise security teams to conduct governance assessments and implement cloud security frameworks, directly influencing procurement decisions at Fortune 500 accounts.
• Led cloud migration strategy engagements for enterprise customers, conducting full workload assessments and delivering tailored IaC-driven migration plans within budget and compliance constraints.

Senior escalation engineer and team lead for cloud infrastructure support, resolving high-stakes API and CLI issues while mentoring a team of 10–15 engineers.

• Served as escalation point for complex API and CLI technical issues, resolving high-stakes customer problems while building long-term relationships that later informed solution sales strategies.
• Managed and mentored support teams of 10–15 engineers, creating training programs covering Linux, cloud security, and customer communication.
• Collaborated cross-functionally with Cloud Engineering to produce customer-facing documentation and technical guides, directly reducing support escalation volume and improving self-service adoption.

Base template for an IBM Cloud VPC with VPN or Bastion host — a go-to starting point for secure cloud environments.

• Reusable IaC foundation adopted by multiple IBM sales teams for customer PoCs
• Covers VPN gateway, Bastion host, security groups, and subnets end-to-end

Deploy MicroK8s HA clusters on IBM Cloud VPC using Terraform and Ansible.

• End-to-end IaC for a production-grade MicroK8s HA cluster
• Demonstrates Terraform + Ansible integration pattern for K8s on IBM Cloud

Various applications, jobs, and functions for IBM Code Engine — a serverless platform on IBM Cloud.

GitHub Action for building and pushing container images to IBM Cloud Container Registry.