About

Work Experience

• Personal Leave, Self

  Dec, 2024 - Dec, 20251 year

  Stepped away from full-time work to support a family matter, refocus, and take on limited consulting. Now returning with renewed clarity and momentum.

• Facilities & Operations Manager, BATHHOUSE

  Jul, 2024 - Dec, 20245 months

  Led daily operations and facilities for a 35,000 sq. ft. luxury wellness destination in NYC's Flatiron District. Oversaw high-touch guest environments, mechanical infrastructure, and vendor coordination across two underground levels.

  • Managed a hybrid team of 6 in-house technicians covering HVAC, pool systems, high-humidity controls, and commercial laundry.

  • Integrated Bitcoin mining hardware into a closed-loop thermal system, stabilizing heat across spa, pools, and Banya (198°F).

  • Reduced OPEX by 18% ($36K) through on-site repair programs and streamlined supplier agreements.

  • Co-implemented MaintainX with Asana to track task flows, coordinate vendors, and reduce downtime across guest-facing spaces.

• Facilities Manager, Americas, BALENCIAGA

  Aug, 2022 - Dec, 20231 year 4 months

  Built and led the FM program for a 50+ location retail network across the U.S. and Canada. Combined in-house staff and external consultants to scale operations, streamline vendor management, and drive maintenance visibility at both store and HQ level.

  • Created a national vendor ecosystem of 45+ providers; initiated performance benchmarks and biannual review cycles.

  • Deployed ServiceChannel CMMS and rolled out preventive maintenance programs, tracking 1,600+ tasks in 2023.

  • Managed $1.2M OPEX and a $1M shared CapEx budget focused on HVAC replacement, minor works, and lifecycle projects.

  • Partnered with Store Planning to coordinate repair timelines and minimize disruption during project overlap.

  • Developed and standardized SOPs across all locations, ensuring service consistency, visual standards, and compliance.

  • Oversaw HQ operations at 65 Bleecker St. for 80+ Balenciaga staff and Kering regional employees.

• Commercial Facilities Operations Specialist, RIVIAN AUTOMOTIVE

  Apr, 2021 - Jul, 20221 year 3 months

  Joined as Rivian's first East Coast FM during rapid growth, supporting six service center launches (~200K sq. ft.) across the region. Oversaw all Facilities and New Site Opening (NSO) activities, establishing launch frameworks during a period of accelerated national expansion.

  • Coordinated site readiness including punchlists, GC and landlord walk-throughs, and final adjustments through ribbon cutting.

  • Led biweekly NSO calls (50-80 attendees), aligning Ops, Service, Delivery, Construction, and Exec teams on timelines and next steps.

  • Managed vendor onboarding across HVAC, janitorial, pest control, and security partners; oversaw supplies, soft services, and operational logistics.

  • Led CMMS transition from Limble to FEXA; developed PM workflows, asset maps, and escalation protocols.

  • Authored SOPs and maintenance handoffs to support long-term operations while continuing rollout efforts across new markets.

• Facilities Manager, Americas, FENDI

  Dec, 2018 - Apr, 20212 years 4 months

  Launched FENDI's FM department from the ground up. Directed physical operations across 54 locations in North America, introduced crisis management systems during COVID, and handled shared office and retail services for NYC headquarters.

  • Implemented ServiceChannel across U.S./Canada/Mexico retail footprint; onboarded 45+ vendors and rolled out PM schedules.

  • Oversaw $2M annual repair and cleaning budget; contributed to $3M+ in security and safety spend during high-risk events.

  • Co-managed all office services at 555 Madison Ave, supporting 90+ staff and regional leadership.

  • Expanded FM scope in 2020 to include janitorial, security, loss prevention, and protest-period barricade coordination.

  • Led pandemic safety protocols, vendor screening, and rapid deployment of cleaning upgrades under LVMH directives.

  • Honored with 'Above & Beyond' award by President Joanna M. Dubin for crisis leadership and cross-functional collaboration.

• Facilities Manager, Americas, DOLCE & GABBANA

  Jul, 2018 - Dec, 20185 months

  Short-term engagement managing FM operations for 48+ stores during internal org transition. Focused on compliance, vendor oversight, and system implementation.

  • Finalized company-wide ServiceChannel deployment with 100% adoption across U.S. and Canada.

  • Shifted store-level maintenance to regional FM structure to improve service delivery and invoice transparency.

• Area Facilities Manager, SOULCYCLE

  Apr, 2015 - Jun, 20183 years 2 months

  Oversaw a 33-studio portfolio spanning 6 metro markets, including expansion support for 16 new locations. Transitioned from NYC to SF to stabilize West Coast facilities and lead CapEx initiatives.

  • Managed a $450K OPEX budget across flagship, high-volume, and expansion sites in U.S. and Canada.

  • Directed CapEx projects including full studio renovations, façade rebuilds, HVAC upgrades, and custom interior work.

  • Created a mobile-based Facilities Review system to audit site health and initiate rapid service improvements.

  • Mentored junior technician promoted into full-time FM role after 1 year of on-the-job development.

  • Led Harvey Milk Plaza installation project at Castro studio—a community-driven neon light tribute to 'Hope Will Never Be Silent.'

• Facilities Coordinator, J.CREW & Madewell

  Mar, 2013 - Apr, 20152 years 1 month

  Grew from Broomfield, CO sales support to NYC 5th Ave flagship, then into the Facilities team; supported 150+ stores across Madewell and NYC Metro markets.

  • Managed all repair tickets, vendor onboarding, and after-hours escalations across multiple time zones via ServiceChannel.

  • Supported onboarding of new Facilities Coordinators by developing walkthrough guides and team SOPs during national portfolio growth.

  • Coordinated all R&M work orders, vendor dispatch, and invoice flow across multiple time zones using ServiceChannel.

Skills

Education

Awards

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