About

Work Experience

• Software Analyst, Central 1 Credit Union

  Sep, 2016 - Present

  Subject-matter expert on the technical implementation and support of a Java-based cluster used in business analytics and risk modelling. System administration of other Java-based applications supporting various business units of Central 1.

  • Enhanced system reliability by 87%, reduced risk of unplanned outages and eliminated admin costs associated with manual review and correction.

  • Implemented effective change management processes, which enabled quick resolution of system outages by 56%.

  • Generated and maintained technical documents for system maintenance and new product features.

  • Produced detailed technical reports for executive review and successfully identified areas where services and processes can be improved.

• Enterprise Architect (BCS Project: Baseline Architecture for Central 1 Credit Union), Central 1 Credit Union

  Jun, 2021 - Jan, 20231 year 7 months

  Central 1 Credit Union Baseline Enterprise Architecture Project in fulfilment of the requirements for the BCS Professional Graduate Diploma in IT.

  • Initiated and successfully completed 1 architecture cycle using TOGAF's ADM at C1.

  • Created an Organisational Model for Enterprise, aligning with project objectives.

  • Update of System Documentation: The outdated system documentation was updated to reflect the current state of the system, ensuring that it accurately represents what is deployed.

  • Update of Service Management Documentation: The outdated service management documentation was updated to reflect the current state of support for the system and its users.

  • Correction of Configuration Gaps and its Resultant Technical Debts: A thorough review was conducted to discover and resolve gaps and technical debts resulting from evolutionary and reactive changes that were done ad-hoc outside of proper configuration and change management.

• Solution and Technology Architect, Gevity Consulting Inc

  Jun, 2009 - Sep, 20167 years 3 months

  Architecture, implementation, management and support of Gevity infrastructure. Manage hardware, virtual machines and software required for 24x7 company operation; deploy and support WebObjects applications.

  • Collaborated directly with stakeholders to define technology architecture and development methodology in a cross-functional team to meet project requirements.

  • Architected the application and technology upgrade resulting to a 50% increase of hosting capacity using the same hardware.

  • Implemented the transition and future-state architecture within 1 year.

  • Administered and maintained the technology architecture and the implemented system.

  • Developed and supported the integration of new voice-over-ip system across various offices in Canada and abroad using an open source PBX platform reducing communication costs by 35%.

  • Utilised open source platforms to create cost-effective solutions that met service-level agreements and improved customer experience.

• Solution Architect, Cyberflow Solutions

  Jan, 2007 - Feb, 20092 years 1 month

  • Architected, deployed, and maintained the company's centralised video library using Xsan.

  • Deployed the video library across the organisation, ensuring seamless access for all relevant teams.

  • Maintained the video library, implementing updates and improvements as necessary.

  • Monitored the performance of the video library, troubleshooting and resolving any issues that arose.

  • Ensured the video library was effectively integrated with other systems and workflows within the company.

  • Co-ordinated and interfaced with Flash and PHP developers on production deployments and scheduled maintenance.

• Solutions Architect, TV Pro Gear

  Jul, 2006 - Dec, 20065 months

  • Architected SAN networks for post-productions and broadcast stations employing Apple's Xsan and FCP solutions.

  • Designed and implemented SAN networks for post-productions and broadcast clients employing Apple's Xsan and FCP solutions.

  • Collaborated with the rest of solutions engineering team to develop and optimise network designs based on client requirements and industry best practices.

  • Conducted product demonstrations to showcase the capabilities and benefits of our SAN network designs, effectively translating technical specifications into tangible benefits for clients

  • Conducted public speaking engagements at industry conferences and client meetings to present our solutions and their impact on post-production and broadcast workflows

  • Utilised strong presentation skills to communicate complex technical concepts in a clear and concise manner to diverse audiences, including technical teams, decision-makers, and non-technical stakeholders

• IT Manager, Bigfoot Entertainement

  Jun, 2005 - Jun, 20061 year 1 month

  • Managed the IT Support Group (ITSG)— a team of systems, network, post-productions, application development, and hardware administrators

  • Introduced and fostered adoption of ITIL disciplines and processes.

  • Upgraded the company's help desk system to a Service Desk bureau.

  • Architected and supervised development of intranet applications that automated Configuration Management, Incident Management, Problem Management, Change Management, and Release Management through a centralised CMDB using WebObjects

  • Introduced and fostered adoption of ITIL disciplines and processes.

• IT Administrator, Int'l Academy of Film & TV

  Apr, 2004 - Jun, 20051 year 2 months

  • Designed, deployed and maintained a 25-seat Xsan-FCP infrastructure for the Philippines’ first-ever film school

• System Administrator, Bigfoot Global Solutions, Inc

  Mar, 2003 - Apr, 20041 year

  • Managed macOS systems used for graphics design and in-house video productions.

  • Administered Macintosh workstations, servers, and RAID systems in a Windows-centric enterprise environment.

  • Integrated Active Directory and Open Directory to provide authentication and profile hosting for Apple workstations and notebooks.

  • Maintained the company’s iChat-based video conferencing facility

• Technical Writer, A5tek Corp

  Jan, 2002 - Mar, 20031 year 1 month

  • Drafted comprehensive operations and user manuals for the company’s flagship hardware product.

  • Created an electronic knowledge base to support the flagship hardware, enhancing user accessibility and experience.

  • Edited and optimised existing content for online publication, ensuring clarity and user engagement.

  • Conducted product presentations and demonstrations, effectively communicating product features and benefits to potential clients and stakeholders

  • Administered Macintosh workstations, servers, and RAID systems in a Windows-centric enterprise environment.

  • Integrated Active Directory and Open Directory to provide authentication and profile hosting for Apple workstations and notebooks.

  • Maintained the company’s iChat-based video conferencing facility

Skills

Education

Certificates

Interests