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James A Grace
Senior Technology Developer

About

Experienced Automation Developer, with demonstrated expertise in the planning, implementation, and management of automation and monitoring infrastructure and applications in large-scale, complex enterprise environments.

Work Experience

UK Civil Service
https://www.gov.uk/government/organisations/civil-service
October 2021 – Present
Senior Technology Developer
Lead the gathering and understanding of business requirements through working with appropriate parties in a Business Analyst capacity. Responsible for designing, developing and deploying complex automations within the organisation as well as managing functional testing, UAT, and Regression testing.
Highlights
  • Expert in developing within UiPath Studio
  • Experienced at developing flows within Power Automate
  • Proficient at business analyst and stakeholder management
June 2021 – October 2021
Senior RPA Engineer
Responsible for the continuous management, support, and maintenance of the Robotics Process Automation Platform UiPath. This included diagnosing and prioritising incidents, investigating their causes, and finding resolutions. This was primarily within UiPath Studio and Orchestrator, but also on other platforms such as, but not limited to, Power Automate.
Highlights
  • Expert in analysing problems in UiPath Orchestrator
  • Experienced at managing UAT
  • Proficient at change and release management
June 2020 – June 2021
Digital Change Trainer
Prepared and delivered guidance, training materials and e-learning packages to support systems and processes using a range of technological solutions.
Highlights
  • Adobe Premier Pro video editing
  • Articulate 360 content creator
  • Led face to face and online training sessions
Tesco
https://www.tesco.com
November 2017 – June 2020
Dotcom Team Manager
Selected, trained and managed a team of 68 drivers and 3 Team Supports. Coached the team on legal and operational issues, regularly reviewing their capability and performance alongside departmental KPI’s.
Highlights
  • Responsible for scheduling and rota planning based on sales forecast and payroll budgets
  • Investigated and resolved staff disciplinary issues
  • Was a lead member of the Store Management Team, resolving customer complaints with impartiality
February 2016 – November 2017
Operations Analyst
Provided and analysed relevant, timely and credible data to support business decisions
Highlights
  • Developed and delivered communications to store colleagues, store managers, project managers and other stakeholders
  • Created training documents across multiple platforms and ensured they were constantly reviewed and updated
  • Managed a field team of 9 territory managers
January 2014 – February 2016
Express Deputy Manager
Oversaw the day to day operation of a busy fuel forecourt store whilst managing a team of 22 members of staff on a day to day basis.
Highlights
  • Was responsible for payroll - processing and forecasting
  • Dealt with staff issues such as lateness, discipline; organised staff rotas to cover absences; and sorted out conflicts within the team
  • Held weekly and quarterly 1-1 reviews with the three Team Leaders to outline expectations
  • Forecast quarterly sales figures based on historical data and upcoming events

Awards

  • March 2023

    UK Civil Service

    Aspire Leadership & Management

    Awarded upon successfully completion of a 3 month Civil Service leadership programme

  • November 2022

    QA

    Microsoft Power Automate Essentials

    Completed a 2 day training course focussed on Creating Power Automate flows and using Artificial Intelligence

  • September 2022

    Global Knowledge

    ITIL V4 Foundation in IT Service Management

    Successfully passed the ITIL exam following a 3 day training course

  • March 2022

    Learning Tree

    Microsoft Power Platform Fundamentals Training

    Successfully passed the exam following a training course focussing on Mircosoft Dataverse; Power Apps; Power Automate; Power BI and Power Virtual Agents

  • November 2021

    UK Civil Service

    Future Leader

    Awarded upon successfully completion of a 12 month Civil Service leadership programme

  • January 2020

    Tesco

    Gold Service Superstar

    Awarded to recognise the highest customer service and standards in Grocery retail

Projects

  • Migration of UiPath Orchestrator: Led a project to move UiPath Orchestrator from on-premise to a cloud environment
  • Best practice for RPA: Led a project to review the current automations within the organisation and established a culture for the best ways of working.

Contact

Birmingham, UK
+44-7821-433-851
james.a.grace@hotmail.com
linkedin
James Grace

Education

  • 2009 2013

    Aston University

    https://www.aston.ac.uk/

    Bachelor of Science (B.Sc.)

    Human Resource Management with Integrated Industrial/Professional Training

    Grade: Upper Second Class Honours

    Courses
    • Employment Law
    • Accounting for Business
    • Human Resource Management
    • Marketing Management
    • Business Economics
    • Organisational Behaviour
    • Learning and Development
  • 2007 2009

    The Sixth Form College, Solihull

    https://www.solihullsfc.ac.uk/

    A Levels

    Courses
    • Business Studies [A]
    • Computing [B]
    • General Studies [A]
    • Statistics [C]
    • History [D]
  • 2002 2007

    Lode Heath School, Solihull

    https://www.lodeheathschool.co.uk/

    GCSEs

    Courses
    • English Literature [A*]
    • English Language [A]
    • Maths [A]
    • Business Studies [A]
    • ICT [A]
    • RE [A]
    • Double Award Science [CC]
    • Music [C]
    • PE [C]

Skills

Automation Development Expert
UiPath RPA Power Automate Desktop JSON
Business Analyst Practicing
Stakeholder Management Process Flows Requirements Gathering Cost / Benefit Analysis
Trainer Experienced
Engaging Confident Presentor

Interests

Technology
Keeping up to date Expanding my learning
Mentoring
Supporting colleagues Identifying opportunities
Travelling
Outgoing Social Adventurous

References

James is a legend, hire him immediately