About

Work Experience

• VP, Customer Engineering, Tailscale

  Feb, 2024 - Present

  Lead Tailscale's Customer Engineering organization across solutions engineering, customer success engineering, support, advanced escalations, and customer implementation for a secure connectivity platform built on WireGuard.

  • Built and scaled the Solutions Engineering function from 3 to 20, then expanded leadership across Customer Engineering, Customer Success Engineering, Support, Advanced Support Engineering, and field implementation.

  • Own the technical customer lifecycle across onboarding, adoption, account health, expansion discovery, executive escalation, and product-feedback loops.

  • Set operating plans, onboarding programs, and role-specific enablement that improved ramp quality while supporting commercial, enterprise, and expansion motions.

  • Serve as executive technical sponsor on strategic enterprise opportunities, aligning Kubernetes, IaC, AWS, Azure, identity, and secure connectivity architecture to customer outcomes.

  • Established customer lifecycle and support escalation models that clarify ownership across procedural support, investigative support, advanced escalation engineering, and Product/Engineering engagement.

  • Partner with Product on enterprise adoption patterns across Kubernetes, cloud networking, app access, infrastructure access, and zero-trust networking.

• Distinguished Field Engineer & Developer Advocate, Pulumi

  Mar, 2020 - Dec, 20233 years 9 months

  Led field engineering, developer advocacy, and enterprise adoption for an open-source infrastructure as code platform enabling developers to program the cloud using real languages.

  • Led technical go-to-market strategy across strategic global accounts, contributing to ARR growth from $1M to $15M.

  • Authored enterprise reference architectures across AWS, Azure, GCP, Kubernetes, and infrastructure automation to accelerate customer adoption.

  • Standardized build and release pipelines across 50+ open-source repositories, reducing CI time by 60% and improving delivery reliability.

  • Designed and scaled a multi-day enablement program adopted by 1,200+ engineers worldwide.

  • Partnered with Product and Marketing to launch new SaaS offerings and improve enterprise conversion.

  • Created technical content, demos, talks, and field assets that shaped Pulumi's developer and enterprise positioning.

• Principal Infrastructure Engineer, Apptio

  Oct, 2012 - Mar, 20207 years 4 months

  Led cloud platform, infrastructure automation, security, and reliability engineering from pre-IPO scale-up through public company growth.

  • Defined and delivered a multi-account AWS landing zone with Terraform aligned to SOC and FedRAMP control requirements.

  • Led platform modernization with Docker and Kubernetes, cutting deployment time from hours to under 10 minutes.

  • Implemented centralized HashiCorp Vault workflows and removed plaintext secrets from core operational paths.

  • Established SRE practices including SLAs, SLOs, incident response, and ChatOps, reducing MTTR by 45%.

  • Directed Kubernetes platform hardening through CIS compliance to strengthen security posture and customer trust.

  • Rebuilt monitoring and alerting, reducing false positives by 70% and improving on-call effectiveness.

  • Served as technical advisor to leadership during Apptio's IPO and the Cloudability acquisition.

• System Administrator, GR Software & Research

  Sep, 2011 - Sep, 201211 months

  Managed Windows, VMware, storage, and monitoring infrastructure for a high-frequency trading environment.

  • Led VMware and storage expansion that tripled compute capacity without trading downtime.

  • Delivered a major Exchange upgrade for 500+ users, improving mail latency and operational reliability.

  • Enhanced Perl-based monitoring to provide real-time visibility into trading system health.

• Unix Consultant, JP Morgan Chase

  Jan, 2011 - Aug, 20117 months

  Engineered automation, monitoring, and operational tooling for distributed Unix compute environments.

  • Led Puppet adoption across 1,200+ nodes, reducing operating system provisioning time from days to hours.

  • Implemented Nagios federation to increase infrastructure monitoring coverage.

  • Developed chroot-based sandboxing to isolate noisy workloads and improve cluster stability.

Skills

Education

Publications

References