Staff SWE, Office of the CEO, Cloaked Inc
Aug, 2023 - Present
Spearheaded executive-level innovation by developing autonomous AI agents and a cross-functional ideation portal—driving a highly sticky, AI-powered onboarding experience that boosted user adoption and retention and defined governance processes
Developed autonomous AI agents using LangChain to automate user account management tasks such as auto change password, auto login, and auto change email
Leveraged these AI agents as a core fundraising narrative and created a highly sticky, AI-powered onboarding experience that significantly boosted user adoption and retention
Designed and launched a cross-functional ideation portal engaging design, customer success, engineering, product development, and executive teams with transparent status tracking
Partnered with design, product, engineering, marketing, customer success, and co-founders to validate, refine, and ship concepts into market-ready features
Defined and documented cross-functional roles, ceremonies, and governance processes to unify ideation and accelerate product delivery across the organization