Jim Halkyard
Technology & Professional Services Leader | Ex-Google, Ex-AWS
About
A technology leader with more than 20 years’ experience across Asia and Europe in wide-ranging areas with recent focus on cloud architecture, migration, and operations.
Work Experience
Head, Technical Account Management, SEA
Leading a multi-level team of Technical Account Managers providing Google Cloud customers with the best of strategic technical advice and architectural consultancy for long-term success. Exceeded CSAT and sales targets every year through tailored service to largest customers and expanded coverage in those customers through demonstration of value and outcomes
Highlights
- Architectural review, operational guidance, cost control & FinOps, incident management & escalation
- Automation, new technology adoption, security reviews, DevOps & SRE practices
- Traditional enterprise, unicorn, cloud-native, and public sector
Head of Professional Services, SEA
An interim position leading a multi-functional, multi-location team of Consultants, Engineers, Program Managers, Technical Account Managers, and Engagement Managers.
Highlights
- Scoping multi-million dollar professional services deals
- Contract & SoW negotiation
- Delivery management (infrastructure build, application migration, new app build, org change)
Cloud Consultant (Infrastructure & Security)
Achieved complex technical goals for customers leading teams of consultants and engineers
Highlights
- Design and implementation of migration and transformation programs
- Organizational transformation & upskilling
- Long-term project planning, resource allocation, and cost management
Amazon Web Services
Singapore
January 2016 – April 2017
IT Transformation Consultant
Responsible for enabling customers to achieve their most challenging business and organisational goals through well-managed complex transformation of IT using AWS cloud technologies.
Associate Partner
Continuing my role as an IT consultant, primarily to financial institutions, I have taken on international assignments in Scandinavia and around South and South East Asia.
A large proportion of my time is currently spent working on projects and initiatives surrounding cloud adoption, cloud controls, and the impacts on the IT Operations organisational structure within clients.
Senior Consultant
Consulting to some of the largest financial institutions in the world on IT Service Management programmes such as Event Management, Release & Deployment Management, Cost Efficiency and Cost Reduction as well as reviews of an organisation's overall IT Operations capabilities and maturity.
SunGard Financial Systems
Singapore
October 2012 – February 2013
Client Services Manager
An engagement to provide consultancy on the global expansion of one business unit's support team. This role involved assessing current capabilities, centred in Christchurch, New Zealand, and exploring the feasibility of an expansion of this support team to an offshore location in South East Asia. The engagement concluded that at this time an offshore support model is not a viable option. Factors contributing to this assessment were the highly complex nature of the application and industry it served as well as the very close collaboration required between support and other teams, which were to remain in Christchurch.
Senior Business Leader - Global Specialized Support
My group of 18 provides phone and email-based support for our clients in five specialized areas:
Commercial card products
Dispute resolution tools
Fraud and risk tools
Visa Smart Debit/Credit Certificate Authority
Visa OnLine secure extranet
The group is based in Singapore and works with clients from the Central Europe, Middle East & Africa region as well as Asia Pacific (APCEMEA) providing training on the tools, general support for client staff and consultancy on the best use of the tools.
This role works very closely with Product Development, IT Support, IT development and the in-country sales teams to ensure the best possible service is provided to the clients.
Senior Business Leader - Global Operations
The role is to manage the Global Service Desk with responsibility for 1st level monitoring and incident management of all IT systems for 12 hours of the day.
Managing an international shift-based team in excess of 50 staff, and exerting influence over approximately 150 more as a senior staff member from Global Operations in Singapore this role is extremely varied and covers multiple technologies, locations and stakeholders (internal and external).
Business Leader - Open Systems Operations
Head of Operations Application Management
Software Configuration Manger
Sotware Configuration Management Engineer
Build Controller
Contact
Singapore
SG
Education
-
2006 2013
Warwick Business School
Post-Graduate Diploma in Business Administration
Business Administration and Management
-
1996 2000
Skills
IT Leadership
Advanced
Transformation
Strategy
Operations
Professional Services
Advanced
Consulting
Delivery Management
Customer Experience
Solution Architecture
Cloud Platforms
Advanced
AWS
Google Cloud
Cloud Architecture
Cloud Security
Cloud Operations
Cloud Migrations
Cloud CoE
Scripting / Automation
Basic
Perl
Bash
Python
Interests
Rugby
Travel
Boxing
Food/Cooking
References
I worked with Jim and his team for about a year at Visa Europe on two extranets. Jim is knowledgable, pragmatic and reliable and always deals with business owners' demands with calm patience and diplomacy. Jim communicates the realities and technicalities of deployment and security processes to non-technical staff clearly and in plain language, putting them at ease. A reassuring person to lead a such a team in a crisis.
jim is highly competent, confident and not afraid to speak his mind. He also works hard and is dedicated to a successful outcome.