About

Work Experience

• Atlassian Solutions Architect, We Are Planet

  Dec, 2023 - Present

  • Own end-to-end architecture and operations of the Atlassian ecosystem (Jira, Confluence, Jira Service Management, Opsgenie, Statuspage)

  • Operate Atlassian Data Center workloads on Kubernetes in a hybrid setup, improving scalability and operational resilience

  • Design and deliver automation and Groovy/ScriptRunner customisations that reduce manual operations and improve workflow consistency

  • Lead change management for platform upgrades and configuration rollouts with minimal service disruption

  • Define project schemes, permissions and standards aligned with ITSM governance, access control and compliance requirements

• Principal Atlassian Consultant, Vestas - Alten

  Apr, 2023 - Nov, 20237 months

  • Delivered contract consulting for Jira and Confluence platform evolution and integration

  • Built Groovy-based integrations between Atlassian tools and internal/external systems

  • Designed and enforced security and access governance models aligned with enterprise compliance needs

  • Acted as escalation point for critical incidents and supported SLA-driven resolution with vendors and support teams

  • Ran platform health checks and optimisation initiatives to improve reliability and maintainability

• Teacher, Instituto Superior de Engenharia do Porto

  Sep, 2022 - Present

  • Part-time teaching role focused on software development, API design and DevOps practices

  • Designed practical coursework aligned with real-world engineering and operations workflows

  • Mentored students on delivery standards, collaboration and technical communication

  • Monitored and followed up working-student progress through structured academic checkpoints

• Lead Atlassian Administrator, VHI - NR3

  Jun, 2022 - Mar, 20239 months

  • Led Jira and Confluence Cloud administration across delivery and support lifecycles

  • Designed custom solutions and integrations to support service operations and business workflows

  • Implemented governance standards for permissions, workflows and change control

  • Mentored junior administrators and improved team capability through documentation and knowledge sharing

  • Managed Atlassian/vendor escalations for high-impact incidents within operational SLA targets

• Atlassian Expert, Mercedes-Benz.io

  Mar, 2021 - May, 20221 year 2 months

  • Managed Atlassian access and governance across multiple programmes and markets

  • Supported Jira Service Management operations as central contact point for internal teams

  • Developed ScriptRunner automations and advanced configurations to improve process efficiency

  • Ensured alignment with Daimler security, audit and governance policies

  • Delivered 1st/2nd/3rd line support for Atlassian services

• Atlassian Administrator, i2S Insurance Knowledge

  Mar, 2013 - Feb, 20217 years 11 months

  • Administered and evolved Atlassian platforms (Jira, Confluence, Crowd) in a long-term enterprise context

  • Built cross-system reporting capabilities to improve operational visibility and decision support

  • Translated business requirements into workflows, automations and platform enhancements

  • Contributed to process governance and system administration standards

  • Mentored junior engineering talent on internal tooling initiatives

Skills

Education