Juan Risetti

Systems Analyst, Audio Engineering

Phone +541164001660
Location Buenos Aires

IT Systems Analyst with 9 years of experience guiding organizations through the complexities of technology with a strategic and problem-solving approach. My career goal is to advance in IT Service Management, focusing on creativity and digital transformation to foster operational leadership and marketing excellence. I am a digital native. I possess broad expertise in engineering and design, having worked across diverse industries, including retail, hospitality, healthcare, pharmaceuticals, real estate, accounting, creative agencies, large-scale venues, and small-scale home labs.

Profiles

LinkedIn
juan-risetti
YouTube
humansoncomputers

Experience

May 2024 - August 2024
Infrastructure Support Engineer
Managed IT infrastructure for CSL Behring and CSL Seqirus operations, supporting 60+ VIP users and representing the company's Operations Systems Support Help Desk in Argentina.
  • Resolved Level 3 IT infrastructure issues across Azure AD, Citrix VDI, SAP, and Office 365.
  • Proactively repaired and recycled ~50 microelectronics, laptops, and mobile devices.
  • Audited and collaborated in Crestron videoconference equipment installation and configuration.
  • Processed inventory management, supplier coordination, and warranty processing.
  • Created self-service troubleshooting documentation for PingID MFA onboarding.
  • Provided data protection and cybersecurity awareness training for VIP users.
September 2023 - May 2024
Technical Lead, AI Workflows Training
Supported AI-focused initiatives for a globally distributed team of 10.
  • Automated repetitive queries using PowerShell ISE for data and file management.
  • Engineered process improvements to expand SDL Trados functionality.
  • Explored NLP, Gen AI, and Cloud services availability for technical upskilling.
  • Trained team members on Six Sigma Black Belt and PMI-PMP principles.
  • Brainstormed and documented procedures for successful Excel migration to Notion.
June 2023 - September 2023
Field Technical Support
Assistance in the Cinemark Argentina's IT infrastructure for peak season, ensuring seamless operations and improved service delivery.
  • Hand and feet support for the POS and networking system at Cinemark's Buenos Aires locations.
  • Diagnosed and resolved TCP/IP issues and wiring problems on 15 physical sites.
  • Installed digital signage systems using Xibo software and Mini PCs for 5 Buenos Aires City Government offices.
  • Reported inventory conditions on Excel and disposed legacy hardware.
  • Developed categorized reports and dashboards with Excel and Power BI for Zendesk, providing insights for agents, workflows and categorizations for the ticketing system using ITIL framework.
September 2021 - September 2022
Senior Systems Executive
Led the Google Saksham Project in Argentina, managing device migration and providing comprehensive IT support.
  • The project consisted on the migration of 400+ Chromebook devices to the corporate database for 6 Google Account workflows.
  • Managed IT assets in Excel, successfully offboarding the previous vendor service delivery, and onboarded Cognizant IT assets in production, valuated in more than USD 1M.
  • Provided Level 3 support and oversaw escalations for Chrome OS user onboardings. Dispatched and keeped track of Yubico keys among other peripherals.
  • Utilized BMC Remedy to track and report incidents and service requests.
February 2016 - Present
Technical Support Specialist
Solopreneurship providing hardware and software end-user support.
  • Upgraded, optimized, and maintained diverse hardware systems (macOS, Windows, Android), ensuring optimal performance and velocity serving over 1,500 clients with diverse IT needs.
  • Provided IT consulting and physical remote backup services using TrueNAS Core.
  • Conducted business analysis and content strategy using Meta Ads.
  • Produced and edited multimedia content using Adobe Suite, DaVinci Resolve, and OBS Studio for business marketing and client communication.
  • Conducted business analysis and content strategy using Meta Ads, driving social media storefront growth and client acquisition.
February 2008 - September 2021
Audio Engineer
Professional audio engineering services, producing high-quality audiovisual content and achieving industry recognition.
  • Delivered sound engineering, mixing, and mastering services for 250+ album projects and diverse audiovisual initiatives, meeting industry quality standards.
  • Specialized in sound synthesis and mastering using Ableton Live Suite.
  • Collaborated on educational content.

Skills

IT Support & Service Management
Advanced
  • IT Infrastructure Management
  • Technical Support
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Windows Intune
  • JAMF
  • TCP/IP
  • DNS
  • DHCP
  • ServiceNow
  • BMC Remedy
  • Zendesk
Security
Intermediate
  • Patch Management
  • Vulnerability Management
  • Ethical Hacking
  • Data Protection
  • Cybersecurity
  • Network Security
Data Science & AI
Intermediate
  • Data Analytics
  • Data Visualization
  • Machine Learning
  • Natural Language Processing
  • Computer Vision
  • Neural Networks
  • Diffusion Models
  • Microsoft Power BI
  • Microsoft Excel
Software Development
Beginner
  • REST APIs
  • SQL Server
  • HTML
  • CSS
  • JavaScript
Cloud & Infrastructure
Beginner
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Azure Resource Manager
  • Microsoft Entra ID
  • Azure Cognitive Services
  • Azure Virtual Machines
DevOps & Systems Engineering
Beginner
  • Git
  • CI/CD
  • Linux
  • PowerShell
  • Bash
  • Network Engineering
  • Network Administration
  • Server Administration
  • Directory Services
Project & Program Management
Intermediate
  • Agile Project Management
  • Lean Six Sigma
  • ITIL
  • ITAM
  • Jira
  • Confluence
  • Notion
Audio Engineering & Production
Master
  • Digital Audio
  • Audio Mastering
  • Sound Design
  • Sound Synthesis
  • Acoustics
  • Digital Rights Management (DRM)

Education

2011 - 2013
Instituto Superior Del Profesorado “Joaquín V. González”
Spanish Language, Literature, and Latin
Bachelor
  • Grammar
  • Linguistics
  • Semiotics
  • Semiology
  • Latin
  • Literary Theory
  • Discourse Analysis
  • Rhetoric
  • Poetics
  • Philosophy
  • Argentine Literature
  • Latin American Literature
  • Spanish Golden Age Literature
  • History of Art and Cinema
2009 - 2011
Inartec
Audio Engineering & Music Production
Technical Degree
  • Sound
  • Acoustics
  • Analog Audio
  • Digital Audio
  • Signal Processing
  • Electronics
  • Electricity
  • Audio Software
  • Audio Mixing
  • Audio Mastering
  • Executive Production

Languages

Spanish
Native
English
C1
Italian
A1

Interests

Technology & Innovation
  • Artificial Intelligence
  • Machine Learning
  • Digital Transformation
  • Open Source
  • Cybersecurity
  • Cloud Development
Arts & Culture
  • Literature
  • Music Production
  • Film
  • Museums
  • Philosophy
Personal Growth
  • Continuous Learning
  • Problem-solving
  • Critical Thinking
  • Positive Psychology
  • Mindfulness