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Justin Townsend

Justin Townsend

Business Transformation | Platform Engineering | Technology Delivery

United Kingdom, GB
English, French, German

Background


About

About

Transformational technology leader driving business growth through innovative solutions. With 20+ years of expertise, I bridge commercial and technological excellence, empowering teams to pioneer breakthroughs and unlock game-changing outcomes. Through strategic partnerships and dynamic collaborations, I propel clients toward unprecedented success, redefining the future of their business.

Work Experience

Work Experience

  • AdviserAltrum.ai

    Oct, 2024 - Present

    Appointed adviser to this AI startup, leveraging my expertise in scalable architecture and enterprise-grade model deployment and team development to propel innovation and growth.

  • Technology ConsultingAligne.ai

    Jan, 2023 - Present

    Retained technology advisory with this expert, niche consulting firm specialising operating risk and business continuity.

    • End-to-end MLOps and data science architecture, both open-source and cloud-native tools from AWS, Azure, and GCP.

    • Integrated SAFe practice implementation, including target-operating model, technical delivery of agile, DevOps and SRE.

    • Development of ROI-based project prioritization frameworks for ML specific resource efficiency gains in enterprise.

  • Portfolio Programme LeadDun & Bradstreet

    Sep, 2022 - Nov, 20222 months

    Referred to this Fortune 500 company to optimize total cost of migration to Google Cloud (GCP) by exploiting negotiated committed use discounts and prioritising workload migrations including:

    • Development of migration framework for core product re-platforming to Google cloud in the discovery phase.

    • Identification of technical dependencies and integrations with partners including ServiceNow and Workday worldwide.

    • Evaluation of data classification and sensitivity for assisted migrations of key corporate partners during discovery phase.

  • Programme Delivery, Group RiskHSBC

    Mar, 2021 - Aug, 20221 year 5 months

    Referred to group risk to rescue a programme in this central function concerned with auditing all decision support models. The task to determine a path to green and deliver the revised outcomes, including:

    • Re-validation of project charter with all stakeholders, re-commitment of $3m budget with executive sponsor (Deputy CRO).

    • Determined project status by interviewing team including model owners, enterprise architects, developers, and testers.

    • Worked with resource partners to fill skills gaps hiring seven additional developers (Appian x3, Java x2, Python x3), growing the team from 18 to 25.

    • Implemented DevOps to the technical delivery areas with fifty times improvement in deployment speeds on AWS.

    • Onboarded a new strategic partner (Yields.io) with full RFP, commercial and contractual negotiations, £1m contract value.

    • Managed completion of Phase 1, registering 1500 models in the new framework.

    • Classified ~400 models as low severity and routed them to automatic assessment saving 200 weeks of manual model review, and improved model reviewer productivity by 30% with greater transparency in scheduling of resources.

  • Enterprise Architect & Programme ManagerVodafone

    Oct, 2019 - Feb, 20211 year 4 months

    Referred to enterprise architecture to accelerate the integration of agile into the function through scrum adoption and other rapid techniques and standards including:

    • Delivered a drone monitoring PoC project, achieving 95% detection accuracy and 30% reduction in false positives by leveraging research and development expertise in drone data signatures over mobile networks integrating machine learning algorithms (Tensorflow) with telco networks.

    • Delivered a GAN integration PoC utilising TensorFlow, PyTorch and Keras training GAN models to show potential to reduce data labelling costs by 30% and illustrate business cases for automated classification, profiling, and forecasting.

    • Delivered an automated audio transcription MVP using NLP on Google Cloud and Microsoft Azure to summarise meeting minutes, identify different speakers modelling their voice signatures and capture meeting actions designed to improve efficiency by 20%.

    • Developed telco-specific simplified real options valuations (SROV) models to speed-up project decision-making by 25%.

    • Built simplified architecture framework for integration into agile tooling to support rapid, documented, assessment of open-source software, modelling frameworks and hybrid cloud to speed up decision-making by 25%. Use cases included: Apache Airflow, Apache Beam, Apache Kafka, CDAP, MLFlow and Google’s Kubeflow.

    • Contributed two initiatives to the 5-year strategic plan and target operating model to strengthen tech-telco agility, these were: data engineering training, IT / Networks integrated project management targeting SDN and NFV orchestration.

  • Technical Programme Manager – Data EngineeringVodafone

    Nov, 2017 - Sep, 20191 year 10 months

    Contracted to this multi-national telco to provide technical programme management for a European engineering team managing a large Apache Spark estate including:

    • Delivered and managed a £50m enterprise-grade predictive modelling Apache estate (+600 machines) leveraging the data engineering and data science expertise of +50 engineers across five agile squads in ten countries.

    • Planned workloads for scrum-masters of x2 model-engineering squads (20ppl) optimizing and executing +200 predictive models using Python and R incorporating LIME and SHAP (XAI) techniques for the +£2bn customer uplift programme.

    • Planned workloads for scrum-masters of x3 data-engineering squads (30 ppl) supporting +100 data feeds, including the use of ground truth, one-hot encoding (OHE), classification, regression, and segmentation.

    • Planned and managed SRE (Splunk) implementation for the cluster leveraging x2 engineering resources to monitor three hundred log sources reducing MTTR by 30%.

    • Facing dependency and versioning issues across squads and use cases, used x3 engineers to carve-out micro-services from mono-repo for ten countries.

    • Facing scalability challenges with the on-premises cluster, delivered a migration to Google cloud by country, business unit and use case combining lift-and-shift and re-architecting approaches improving processing efficiency by 20%.

    • Improved whole team DevOps speed by 25% leveraging integration of JIRA, GitHub / GitLab, BlueOcean, Maven and Nexus.

    • Worked with five resource partners to plan and deliver resource demands, personally hiring and terminating twenty-five engineers.

  • Portfolio Project Manager – Operations RiskHSBC

    Sep, 2016 - Oct, 20171 year 1 month

    Referred to this G-SIB bank to deliver business intelligence and advanced analytics projects in group non-financial risk, including:

    • Delivered first release of a reporting project using IBM OpenPages and COGNOS, distributing +150 pixel-perfect report packs monthly to +100 regional risk managers, leveraging a small squad of five engineers and three testers.

    • Saved the project £200k in additional consulting from the implementation partner, by personally building a PDF -> PPT conversion CLI over 6wks, adjacent to my core project management responsibilities.

    • Delivered reporting PoC for tablet devices designed to improve report distribution efficiency by 25%.

    • Delivered “brute force” integration PoC on Google cloud (DataRobot) managing x2 data scientists from group risk analytics team, designed to speed up model optimisation by 50% through varying approaches to hyperparameter sweeps.

  • Interim CFO / COOFreelanceDiary (now YellowWork)

    Aug, 2015 - May, 20171 year 9 months

    Recruited by a business school connection to propel a pioneering HRTech startup, I spearheaded the development of a compelling business model and seed funding pitches, yielding:

    • As interim CFO & COO, I crafted a persuasive commercial value proposition, robust financial projections, and secured £100k in seed funding, fuelling the company's launch and growth trajectory.

  • Transformation Project Manager - Investment BankingCredit Suisse

    Apr, 2015 - Jan, 20169 months

    Referred to the investment bank to provide transformation project management support for KYC, FATCA, EMIR and MIFID regulatory compliance, including:

    • Successfully delivered migration for APAC region, ahead of regulatory deadline, for client data to new onboarding system with x5 engineers and x3 analysts covering +50 disparate feeds.

    • Planned, designed, and specified regulatory compliant migration routines leveraging x2 data engineers with SQL expertise to incorporate data lineage and quality monitoring for applicable regulations.

    • Led design of SQL-based remediation and reconciliation routines, resolving 85% of migration issues discovered.

  • Solution Architect (Analytics & BI)Royal Bank of Scotland

    Jul, 2011 - Mar, 20153 years 8 months

    Recruited to the bank to bring analytics domain architecture expertise to this finance transformation on Oracle eBusiness, including:

    • Led a team +10 analysts engineering analytics reporting suites and dashboards for the consolidated view of finance, risk, and treasury across EMEA reducing costs through process efficiency by 20%.

    • Delivered a new, fully automated, Linux bash-based analytics DevOps and deployment routine in 4wks, not previously available for the Oracle BI technology stack, speeding up deployments by 500%.

    • Identified the gap in intra-period reporting in Fixed Assets positions, so designed and developed the additional data-warehouse solution leveraging expertise of x2 engineers in ETL (Informatica) and SQL (Oracle) to deliver in 3 months.

    • Designed and implemented support processes for the hyper-care period, involving resolution escalations, feedback mechanisms, shift timetable and mentoring the team through examples, over the first two releases of the analytics suite.

  • Solutions Architect (Analytics & BI)Credit Suisse

    Oct, 2009 - Apr, 20111 year 6 months

    Referred to the bank to enhance data-driven decision-making capabilities and accelerate adoption of analytics in human resources (HR) including:

    • Rationalised 400+ PeopleSoft analytics reports for the global HR team reducing duplication by 50%.

    • Installed, developed, and deployed x3 Oracle BI, Essbase & Enterprise Performance Management integrations for EMEA finance, boosting reporting capabilities and transparency by 20%.

    • Provided second line support to +100 financial analysts and HR personnel on Oracle BI, PeopleSoft, and Hyperion product adoption in EMEA.

  • Business Development ExecutiveLBi (now Digitas UK)

    Jan, 2009 - Sep, 20098 months

    Referred to this digital agency to build new revenue streams in CRM planning and implementation, achievements include:

    • Achieved £1m+ revenue in 1st year focusing on sales expansion in x3 client sectors, housebuilding, media, and slow-moving consumer goods.

  • Solutions Architect, AnalyticsThomson Reuters

    Jul, 2007 - Dec, 20081 year 5 months

  • Business System AnalystWestpac

    Jan, 2006 - May, 20064 months

  • Global Development and Support ManagerInternational Masters Publishers

    Sep, 2002 - Feb, 20052 years 5 months

  • Strategic Marketing ExecutiveWorldcom Limited

    Jan, 1999 - Jul, 20023 years 6 months

  • Marketing Executive, Central EuropeThe Coca-Cola Company

    Sep, 1994 - Aug, 199511 months

  • Annual Meeting, Event StaffWorld Economic Forum

    Jan, 1995 - Feb, 19951 month

    • Worked 3 times at this globally recognised event

Projects Experience

Projects Experience

  • optionsAnalytics

    Mar, 2023 - Present

    optionsAnalytics code and pricing analysis.

    • Integration of open-source finance packages for options analytics

Education

Education

  • Masters of Business Administration, Executive MBA, London Business School

    Jan, 2012 - Jul, 2013

  • Corporate Finance, Executive Education, London Business School

    Sep, 2009 - Dec, 2009

  • German and Management, Master of Arts - MA, University of Aberdeen

    Sep, 1992 - Jul, 1997

  • , , Old Swinford Hospital School

    Sep, 1988 - Jul, 1992

Certificates

Certificates

Volunteer Work

Volunteer Work

  • Chairman, London and South East Regional Snowsports Association (LSERSA)

    Apr, 2023 - Present

    Took on the role of Chairman of the London and Southeast Regional Snowsports Association:

    • Prepared the organisation for future challenges by instigating changes to the constitution, governance and roles, to bring clarity and encourage volunteering; securing funding to support the development of coaches; increasing opportunities for relevant sponsorship contributions in the region.

    • Contribute to the smooth running of regional competition through various official roles.

    • Assist in the development of the LSERSA organisation (and ski racing more broadly) towards open and fair standards of competition.

Publications

Publications

Interests

Interests

  • Skiing

  • Wine