Work Experience

• Technical Support Engineer, Appsmith

  Mar, 2022 - Present

  • Provide expert technical support to users of the Appsmith platform, resolving issues promptly and efficiently.
  • Prioritize and manage tickets, participate in customer calls, and contribute to debugging sessions.
  • Develop proficiency and familiarity with various technologies while troubleshooting and solving complex problems.
  • Build sample applications to assist users in understanding the platform features and best practices.
  • Create issue reproduction applications to assist developers in troubleshooting and resolving GitHub issues effectively.

• Digital QA / Software Support Specialist, Gallopade

  Jun, 2021 - Mar, 20229 months

  • Assist Digital team to ensure quality and precision of digital products.
  • Build custom solutions to in-house problems with Python.
  • Generate reports from databases with Python.
  • Designed, implemented, and documented an API wrapper to assist the company with data management.

Skills

Education