Work Experience

• Desktop Support, 

  Dec, 2024 - Present

  • D & I Taxes is a local tax preparation company offering tax preparation services to individuals and small businesses

  • Set up a layer-2 VPN to allow employees to access proprietary TaxAct software from outside the office

  • Modernized the website and configured it to support HTTPS

  • Upgraded 10-15 aging office computers by replacing their HDDs with SSDs, significantly enhancing performance while saving the company thousands of dollars that they would have spent on purchasing whole new units.

• Tier II Tech Support, 

  Apr, 2022 - Nov, 20227 months

  • Verizon's EDN network is a secure domain within the company reserved for maintaining critical telecommunications infrastructure. I provided escalated tech support to the engineers working in this department

  • Assisted employees with bringing their workstations back into compliance after having been disconnected from the network for a violation

  • Authored a knowledge base article addressing the unique challenges associated with running the Windows Subsystem for Linux

• ITS Service Desk, 

  Nov, 2021 - Apr, 20225 months

  • PSCU is a non-profit offering payment services to credit unions. I provided tech support to both employees of PSCU as well as to employees of our member credit unions

  • Completed around 50 tickets weekly addressing a wide variety of issues, such as debit link and VPN outages

• Variety of short-term contracts, 

  Aug, 2020 - Oct, 20211 year 2 months

  • Assisted a major pharmaceutical company with increased ticket volume during post-COVID return-to-work initiatives

  • Provided tech support (representing the vendor of Android-based handheld devices) for military personnel stationed at the Sulfur Springs COVID vaccination site

  • Repaired laptops and iPads for multiple Florida school districts to support remote learning during the pandemic

  • Deployed temporary testing environments and provided on-site help desk support for proctors and students

• Desktop Support, 

  Dec, 2012 - Sep, 20141 year 9 months

  • Jan-Pro is a janitorial services franchise that helps individuals with the logistics of running a cleaning business

  • Engineered a solution for a recurring accounting system crash involving the QuickBooks software in a medium-sized LAN environment

  • Implemented the FreshDesk ticketing system and trained employees create tickets instead of just leaving me a voicemail. This ensured a timely resolution to everyone's issues and helped everyone get fair level of attention

• Desktop Support, 

  Dec, 2010 - Apr, 20121 year 4 months

  • Haven Homes is a non-profit specializing in assisting formerly incarcerated individuals with housing and re-entry

  • Established a VPN for secure remote access to shared LAN drives for employees

  • Informed management of a Google program for non-profits and applied on their behalf. I then connected Google Apps to their domain by adding necessary TXT entries to their DNS. This replaced and improved upon their existing Microsoft Office setup and resulted in significant software cost savings.

• Programmer, 

  Nov, 2007 - Jul, 20102 years 8 months

  • A & A Engineering provides architectural and design services worldwide

  • Developed a Microsoft Access application to organize all clients and projects. The software utilized VBA scripting to integrate a project list with a shared network drive and folder hierarchy such that the folder and file names always accurately reflected their respective database tables.

• Desktop Support, 

  May, 2006 - Jun, 20104 years 1 month

  • Configured SQL server to accept remote connections as the business expanded to multiple locations. Remained on-call to assist with a variety of IT issues

• Desktop Support, 

  May, 2001 - Jun, 20065 years 1 month

  • Ohio chain was a manufacturer of kiln chain, a product used in paper mills across the United States

  • Created a database application that extracted data from the backend of proprietary Peachtree accounting software. This gave the business owner the ability to generate weekly, automated "flash reports" of account balances

Skills

Education

Certificates

Interests