Marcus Tan Zhi Wei
Account Manager
About
Currently transitioning from Nutrition to IT & Technology industry.
Work Experience
Caritech Sdn Bhd, Penang
February 2023 – Present
Account Manager
Software development company specializing in web design, custom software solutions, mobile app development, digital marketing, hosting, and training
Highlights
- Develop and maintain strong relationships with HRMS clients
- Monitor client accounts to ensure satisfaction and system usage
- Oversee the implementation of HRMS solutions for clients
- Conduct training sessions for clients on HRMS functionalities
- Gather client feedback to enhance HRMS features and services
- Collaborate with internal teams to implement improvements
Caritech Sdn Bhd, Penang
February 2022 – January 2023
Software Specialist
Software development company specializing in web design, custom software solutions, mobile app development, digital marketing, hosting, and training
Highlights
- Research and identify potential clients in need of software solutions
- Conduct product presentations and software demonstrations
- Build and maintain strong client relationships
- Prepare and negotiate contracts with clients
- Track sales performance and report on progress
- Gather feedback on market trends and customer needs
Pusat Jualan & Servis Komputer ST, Penang
August 2020 – January 2022
E-Commerce Specialist
Family business dealing with computer and technology related gadgets in terms of retailing and servicing
Highlights
- Provide satisfying and friendly service for sales of computer-related equipment
- Managing cash register and inventory keeping
- Product care and customer service
- Managing current project of e-commerce store (on Shopee/Lazada) shifting from offline to online store presence while keeping healthy updating and uploading of new product sku’s and materials.
Seekers by Job Search Asia
July 2020 – August 2020
Seekers Recruitment Specialist
Venturing into a new role of giving others the chance to explore and find their right career path
Highlights
- I help consult, advise job seekers on various new job opportunities anytime, anywhere, anyhow.
- I identify and match job seeker's specialization with their dream jobs on LinkedIn via Seekers.
Pusat Jualan & Servis Komputer ST, Penang
January 2019 – April 2020
Retail Assistant cum Technician
Family business dealing with computer and technology related gadgets in terms of retailing and servicing
Highlights
- Provide satisfying and friendly service for sales of computer-related equipment
- Managing cash register and inventory keeping
- Product care and customer service
LamboPlace Marketplace Sdn Bhd, Petaling Jaya
January 2018 – December 2018
Vendor Recruitment & Management Manager
Highlights
- Participate in every effort while Working towards company's common goal (as startup team) to launch a brand new online shopping platform from scratch
- Develop brand and tone positioning to attract and retain customers for mutual ventures
- Collaborating with appropriate stakeholders to ensure the rollout of website changes
- Teaming up with our SEO Specialists to increase the online presence of our website
- Recruit organic vendors/merchants, manage key sales accounts, and develop personnel to support business growth
- Enhancement of business tools, new vendor onboarding process, escrow payout settlement & user's UI/UX satisfaction on website/mobile app
Wellness Concept (M) Sdn Bhd, Damansara
November 2016 – November 2017
Business Development Associate cum Nutritionist
Highlights
- Build strong relationships with customers to fully understand the event needs and objective
- Conduct health screening assessments and provide professional nutritional diet change recommendations using company's available wellness detox programmes
- Build & maintain close rapport with customers while executing routine checkups on their strict regimen programmes taken & carry out follow up assessments when necessary
- Conduct public health talks in topics of nutrition, wellness, detox programmes, debunking myths & knowledge training from time to time, including in marketing campaign road shows & exhibitions
Qoo10 Giosis MY, Petaling Jaya
August 2016 – November 2016
Account Manager & Sales Executive
Highlights
- Recruit new key performance merchants for allocated product categories & build rapport for growth incubation
- Analyse data, reports and trends with the business development team in order to understand the market trend, strategize and provide better consultation with towards the merchants
- Develop and cross-functionally executes comprehensive online sales campaigns and ecommerce business development plans
- Conduct extensive online research, at all times understanding marketing and sales strategies from all major ecommerce retailers
Shopee, Kuala Lumpur
May 2016 – August 2016
Business Development Associate
Highlights
- Source for new sellers to utilize Shopee as a selling platform and manage relationships between Shopee and sellers
- Consistently meet given personal and team goals and KPI's
- Educating and providing professional consultations and recommendations to newly on-boarded merchants based on their business needs
- Provide strategic advices to merchants on how to maximize their sales performance, and educate them on the resources Shopee is able to provide for them
Pusat Jualan & Servis Komputer ST, Penang
February 2015 – February 2016
Retail Assistant cum Technician
Family business dealing with computer and technology related gadgets in terms of retailing and servicing
Highlights
- Provide satisfying and friendly service for sales of computer-related equipment
- Managing cash register and inventory keeping
- Product care and customer service
Biofoods Japan (Resvenus Niaga Sdn Bhd), Petaling Jaya
February 2014 – February 2015
Product Specialist & Online Marketing
Company specializing in distributing Resvenus, a line of high-quality dietary supplements and health products
Highlights
- Manage and execute online marketing campaigns to increase product visibility
- Develop and maintain relationships with key clients and distributors
- Conduct product training sessions for clients and sales teams
- Provide technical support and advice on product usage
- Analyze market trends and competitor activities to inform marketing strategies
Awards
-
May 2017
HDRF Malaysia
Certified 'Train The Trainer'
Cert No. TTT/17700: https://bit.ly/30BHTVU
-
January 2019
Udemy
Web Design for Web Developers - Build Beautiful Websites!
https://www.ude.my/UC-D9FHQI7F
-
December 2019
Google Academy
Google Analytics for Power Users
Course completion certificate: https://bit.ly/2G5GiOT
Contact
Penang
Bukit Mertajam, Malaysia 14000 MY
+(60)11-56272788
Education
-
2010 2011
UCSI, Cheras
Foundation degree
Food Science and Technology
Grade: 3.8
-
2011 2014
University of Nottingham Malaysia Campus
Bachelor (Hons)
Nutrition
Grade: 2nd Class (Upper)
-
2019 Present
Google, Grasshopper.app
Online Tutorials
Javascript
Grade: Passed
Courses- Fundamentals I - Coding with Javascript
- Fundamentals Fundamentals II - Advanced
- Fundamentals Fundamentals III - SVG Animations
-
2019 Present
Official App Launch & Release
License
Mobile Development & Production
Grade: Active
Courses- GooglePlay Console Developer Account ID : 6346855894283189047
- Apple Developer Program : 7T3KXMT3SS (Team ID)
-
2020 Present
Cambridge Certification Authority (CCA)
Online Examination
Web Developer
Grade: Passed
Courses- HTML Level 1
- CSS Level 1
-
2020 Present
Cambridge Certification Authority (CCA)
Online Examination
Web Developer
Grade: Upcoming
Courses- Javascript Level 1
- Swift Level 1 (Swift syntax 5.0)
- Swift Level 2
- Python Level 1
- Java Level 1
- Java Level 2
- PHP Level 1
- jQuery Level 1
Skills
Front-End / Web
HTML
CSS
Javascript
React
Jekyll
Bulma
Bootstrap
Webpack
Node / Npm / Npx
Backend / Dev-Ops
Node.JS
MongoDB
Github-Pages
Netlify
Gatsby
Stackbitz
Fast.io
Firebase
Forestry.io
E-Commerce
Startup
Online Shopping
Website
Mobile app
CMS Backend
Magento 2.0
Cloudinary CDN
Vendor Recruitment
Vendor Onboarding & Training
Mobile (learning in progress)
Flutter
Dart SDK
Pub WebDev
Material Design
Serverless
Kotlin / Jetpack?
Publications
Pink Season 2019 — Mobile App
Google Playstore, Apple Appstore
01 August 2019
Pink Season is app made for Hong Kong clients to promote diversity, inclusion and awareness among communities.
☆Personal Portfolio Website (Responsive UI, Dark Mode)
Marcus Tan on Github-Pages
01 October 2019
My very first hybrid production of my personal portfolio/resume, built using Jekyll's static site & enhanced with basic CSS. Featuring responsive smooth scrolling and also the popular dark mode
MTSS.dev (Content Test Prod)
Google Sites, Google Domains
01 October 2019
A personal website used as a test production & code development. This page was registered using my own personal name as business tradename as per requirements of legal entities and not intended for as a new company setup.
React MERN CRUD Stack
Fast.io as server host / cdn
01 January 2020
Current learning in progress for the above MERN Stack which comprises of 4 technologies namely: MongoDB, Express, React and Node.js. Current status: Client side viewing completed. Pending to establish database connection.
Interests
Musician
Piano
Violin
Flute
Piccolo
Oboe
Saxophone
Tuba
Pets
Border Collie = Lucas
Japanese Chin = Cherry
Orange Tabby - Teddy
Creative
Cross-stich
Drawing
DIY art
Night photography