Mario Abreu

Ableton makes unique software and hardware for music creation and performance. With these products, Ableton's users creates amazing things.

• Managing the ITS team, the task/project prioritization, development and advancement of the team.

• Team and process optimization.

• Collaborated with the other IT teams in managing/optimizing the overall IT infrastructure.

• Supported projects from the most diverse departments of the company.

• Responsible for the IT budget in relation to users and devices.

• Collaborated with other teams on other IT related budgets.

Spark is a Global Dating Company with a widening portfolio of premium and freemium apps.

• Average backlog down 95%

• Project deliveries ahead of the company average

• Onboarding time reduced by 80% based on automation and simplification

• Simplification of vendor management, 25% less vendors with an average budget reduction/cost of 15%

dunnhumby is a company that does Customer Data Science.

• Supporting and Managing the Linux Desktop Offering,

• managing macOS and JAMF,

• Microsoft Teams / Teams Meeting Rooms with Enterprise Voice, architecture, design and PSTN migration.

payworks was a Payment Gateway and Provider of Pulse.

• Oversaw cloud and on-premises systems, security, endpoints, network devices, access control, backups, and network infrastructure, including secure, lab, and certification networks.

• Managed internal IT infrastructure and area including inventory and budgeting.

• Managed and supported all users for four countries in both Europe and North America.

• Managed the relationship with vendors, was responsible for IT procurement.

• Implemented Service Desk and all processes for internal IT management and trained the internal IT team.

• Worked on PCI certification related processes and assisted the company achieve readiness for ISO 27001 Certification and participated on several internal and external audits.

@ Hosting & Managed Service Providers division.

• Solutions on Hybrid Cloud, Modern Datacenter and Cloud Solution allowing partners to make have about 300% better use of current network infrastructure.

• Worked with Windows Azure Pack, Microsoft Azure Stack, Windows Server.

• Notable projects occurred within UOL, Locaweb, Mandic, Telefonica, Oi and Matrix Internet.

@ CCG / Windows Phone Testing, Homologation, Support and Network Quality.

• Notable projects include the 2013/2014 Brazilian Census (IBGE Censo). Where I was responsible for coordinating technology adoption and the 2009/2010 Census and have developed the secure layer and a secure shell with a secure device image for the biggest data collection project using mobile devices in Latin America.

Supported HTC and Microsoft customers around Microsoft Technology Platform and Mobile Devices. Supported Android Devices and Google Apps for Business.

• Operated and Coordinated Advanced Support for HTC Americas.

• Operated Microsoft Support for Microsoft and HTC Enterprise and SMB customers.

IT consulting, Service Allocation, Server Setup and Implementation as White Label Consultant.

• Notable projects include the architecture, design and deployment of Lync Server 2010 with PBX integration for Group UCP/IASD with more than 20 remote sites, a central site and redundancy at external Data Center. Production POC/Deployment of Mobile Device Management at Petrobrás. POC/Setup and Deployment of Mobile Device Management at Banco Bradesco.

Courses

• Made to prepare professionals with abilities and competencies to promote the strategic use of Information Technologies on the Enterprise.

• Focus on the management aspects of technologies, the methods, tools and the management process with a strategic vision of the Enterprise and the use of Information Systems and their application and use.

Courses

• Focused on Market Certifications: MCSE, MCSA - Microsoft / CCNP, CCNA - Cisco / FCP Basic and Advanced - Furukawa / Fluke

I am very proud of being able to participate on the first full Cencus with mobile devices and to create one of the secure layer of the devices used for the census.

This was one of the most gratifying experiences of my life. Worked with people from at least 10 different nationalities and be able to architect and deploy infrastructure to help with research and education.