Head of Corporate IT
Managed the Corporate IT team which included IT Support, Device Management and Office/Network infrastructure.
- Average backlog down 95%
- Project deliveries ahead of the company average
- Onboarding time reduced by 80% based on automation and
simplification
- Simplification of vendor management, 25% less vendors with an
average budget reduction/cost of 15%
Senior Technology Engineer
Managing Azure AD and Microsoft/Office 365, Intune and SCCM. Supporting and Managing Linux Desktop Offering. Supporting and Managing macOS and JAMF. Support and Manage Microsoft Teams and Teams Meeting Rooms with
Enterprise Voice.
Systems Administrator
Managed all the internal IT infrastructure and the internal IT area. Managed all user-facing cloud and on-premises systems, security and endpoints, network devices, access control and backup. Managed the network infrastructure, including secure networks, lab networks and certifications networks. Responsible for inventory and budgeting for the IT infrastructure. Managed all users for four countries in Europe and North America. Managed the relationship with vendors, was responsible for IT
procurement. Implemented Service Desk and all processes for internal IT
management and trained the internal IT team.
- Worked on PCI certification related processes.
- Helped the company achieve readiness for ISO 27001 Certification and
participated on several internal and external audits.
Partner Technology Strategist @ Hosting & Managed Service Providers division.
Strategy and new offers for Partners, Hosters and Service Providers with Microsoft Technologies.
- Solutions on Hybrid Cloud, Modern Datacenter and Cloud Solution allowing partners to make have about 300% better use of current network infrastructure.
- Worked with Windows Azure Pack, Microsoft Azure Stack, Windows Server.
- Notable projects occurred within UOL, Locaweb, Mandic, Telefonica, Oi and Matrix Internet.
Technology Specialist - Windows Phone / CCG
Testing, Homologation, Support and Network Quality.
- Notable projects include the 2013/2014 Brazilian Census (IBGE Censo). Where I was responsible for coordinating technology adoption and the
2009/2010 Census and have developed the secure layer and a secure shell with a secure device image for the biggest data collection project using mobile devices in Latin America.
Level 3 Support
Supported HTC and Microsoft customers around Microsoft Technology,
Platform and Mobile Devices. Supported Android Devices and Google Apps for Business.
- Operated and Coordinated Advanced Support for HTC Americas.
- Operated Microsoft Support for Microsoft and HTC Enterprise and SMB customers.
IT Consultant
IT Consulting, Services Allocation, Server Setup and Implementation as
White Label Consultant.
- Notable projects include:
- The architecture, design and deployment of
Lync Server 2010 with PBX integration for Group UCP/IASD with more than 20 remote sites, a central site and redundancy at external Data Center.
- Production POC/Deployment of Mobile Device Management at Petrobrás Oil Company.
- POC/Setup and Deployment of Mobile Device Management at Banco Bradesco.