Integration & Data Services Manager, TeleTracking Technologies, Inc.
Jul, 2017 - Jul, 20203 years
Mentors and manages a team of six Integration Analysts responsible for the TeleTracking HL7 Interface Engine and a team of five Technical Analysts who upload static configuration data to the TeleTracking application.
Manages internal and external issue escalations from the Tier 2 helpdesk associated with the implementation and integration of new products, service work, and upgrades.
Manages subscription-based client project requests, determining whether requests fall within the subscription plan, assigning resources, and providing management support.
Assists Client Success Managers and Professional Services Administrators with quoting and scoping interface project requests.
Reviews operating processes to ensure services are being delivered efficiently and with a high level of quality
Works with Product Management, Development, and Technical Support to improve on and/or standardize third-party interfaces and integration technics.
Works with Project Managers, Technical Project Managers, and clients to ensure resources are available and allocated to new implementation projects, service work, and client upgrades.
Represents the Data Integration Services department in daily Production Support and weekly Change Review Board meetings.
Change Review Board
HL7
HL7 / ADT
HL7 / ORU
HL7 / SIU
Integration Services
Interfaceware Iguana
Leadership
Lua
Project Scoping
Python
Team Manager
Tier III Support