Software Engineer, CUSA Technologies
Jan, 2004 - Nov, 20073 years 10 months
The CUSA account processing platform is a powerful, cost-efficient solution for credit unions that lack the resources to develop or manage applications in-house
Assisted clients with technical issues related to the Credit Union management system, including Unix Server, database management, networking, installation, and setup, using Progress database and language
Efficiently managed multiple complex projects and deadlines
Diagnosed and resolved software issues, documented findings, recreated problems, monitored progress, and applied fixes
Collaborated with development team, account managers, and support representatives to efficiently resolve customer concerns, both internal and external
Helped clients resolve accounting and general ledger issues
Assisted clients in creating ad-hoc reports using Progress and scripting