About

Work Experience

• Lead Systems Engineer, Salesforce

  Nov, 2019 - Apr, 20255 years 5 months

  Led strategic DevOps and systems initiatives across Mulesoft and Pardot, enabling key security features and delivering scalable, cost-effective infrastructure solutions.

  • Spearheaded the 'Bring Your Own Key' (BYOK) initiative, securing $6M in recurring revenue and satisfying key enterprise customer requirements.

  • Discovered and resolved critical cloud misconfigurations, saving $3M annually in AWS infrastructure costs.

  • Orchestrated the onboarding of multiple business units to Kubernetes with zero service disruptions.

  • Designed and implemented an extensible CLI tool for managing asynchronous jobs, significantly reducing MTTR and boosting operational visibility.

  • Developed a reusable SRE tooling pipeline that reduced tribal knowledge dependencies and improved incident recovery workflows.

  • Facilitated alignment and collaboration across multiple teams to deliver infrastructure projects on time and within budget.

  • Led incident response and resolution efforts during on-call rotations.

  • Investigated and remediated system vulnerabilities.

• Deployment Engineer, TrueAbility

  Feb, 2018 - Nov, 20191 year 8 months

  Delivered high-stakes technical exam platforms for global tech clients and maintained hybrid cloud infrastructure, supporting internal and customer-facing tools.

  • Designed and launched custom exams for major clients including Google, Elastic, Chef, SUSE, Linux Foundation, and VMWare.

  • Fully automated provisioning and grading of exam environments across diverse tech stacks, rapidly adapting to client needs.

  • Supported pre-sales efforts by answering technical inquiries and delivering customized product demonstrations tailored to client needs.

  • Owned all post-sale account management activities, serving as the primary point of contact to drive customer success, retention, and growth.

  • Expanded company offerings into recruitment-focused products.

  • Mentored junior engineers and built documentation/playbooks, reducing escalations and supporting career development within the team.

  • Contributed to internal infrastructure and codebase supporting AWS and GCP hybrid environments for exam delivery and tooling.

• DevOps Engineer, Rackspace Hosting

  May, 2013 - Dec, 20174 years 6 months

  Built scalable cloud architectures in AWS for regulated industries and led automation efforts to streamline deployments and reduce operational friction.

  • Delivered 2–3 custom AWS deployments per week, adhering to compliance standards (e.g., PCI, HIPAA).

  • Authored a Python-based automation framework to accelerate builds, cutting deployment failure rates in half.

  • Enhanced customer satisfaction by creating custom tools in Bash and Python that streamlined onboarding and troubleshooting.

  • Supported knowledge sharing through active contributions to internal wikis and public blog content.

  • Acted as a technical liaison to educate clients on distributed systems and DevOps best practices.

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