Rajesh Narayanan

Delivering IT Solutions with Business Acumen

Personal Info

An experienced ICT Delivery Professional with over 20 years of experience in consulting, engineering and operations. A knowledgeable consultant with a strong background in agile project management, delivery management, observability and pre-sales. Proven expertise in delivering enterprise-grade observability and monitoring solutions managing geographically distributed teams. Capable of delivering production ready software with stringent SLA adherence. Worked across multiple domains including banking, telecom, logistics, finance and healthcare. Strong track record in implementing IT service solutions stakeholder management and operational excellence. Managed cross-functional teams of varying sizes while developing and supporting products with margins of well over $100,000 p.a. Showcased foresight and innovation while generating new opportunities with revenue exceeding €1.4 million. A tech enthusiast and a writer, who essayed insights on topics like online data security and internet privacy. Seeking a competitive environment that nourishes creative teams and problem solvers with knowledge seeking mindset.

AddressHilversum, Noord-Holland, Netherlands

Work Experience

Service Delivery ManagerPresent
DevoteamAmsterdam, NL

Designed and implemented API-first service model supporting Elastic Observability with 99.9% uptime.

  • Spearheaded the establishment of a Managed Services team for enterprise Elasticsearch, supporting organizations with combined annual revenues exceeding €16 billion, including leading players in retail and utilities sectors.
  • Integrated large language models (LLMs) to elevate the observability maturity model, driving a shift from proactive monitoring to fully automated incident detection and remediation, resulting in faster time to recovery of critical incidents.
  • Pioneered AI-first automation initiatives using Gemini and Google AI Studio, accelerating app development and reducing manual intervention enhancing team productivity and quality of delivered services.
  • Recognized at corporate event for rapid prototyping and deployment of project management utilities using Google AI Studio
  • Obtained intensive knowledge of both JIRA Project and Service Management products to effectively onboard and administer teams, ensuring delivery readiness and streamlined service delivery.
Lead ConsultantPresent
DevoteamAmsterdam, NL

Delivered both remote and on-site consulting and mitigated key operational issues of end customers.

  • Managed delivery of observability platforms for clients across Europe, leading to 40% improvement in troubleshooting times.
  • Guided RBAC and compliance solutions for enterprise clients, reducing incident MTTR by 35%.
  • Contributed to internal knowledge sharing initiatives and GenAI adoption for operational efficiency.
  • Collaborated with cross-functional teams to integrate ElasticSearch (ELK) observability with application performance insights.
Software Engineering Team Lead
Infosys LimitedHoofddorp, NL

Setup observability solution for 24*7 globally available customer facing APIs and websites. Helped generate new business opportunities that delivered valuable cost savings for the client.

  • Delivered end-to-end application monitoring using AppDynamics, Grafana, and ELK for 24/7 uptime.
  • Developed Grafana dashboards for real-time monitoring and performance insights.
  • Maintained service SLAs above 95% for 3 consecutive years through effective incident handling.
  • Presented $400,000 in licensing cost savings through proactive vendor and architecture optimization.
  • Led agile teams of 20+ and coordinated with senior stakeholders for project delivery and reporting.
Service Delivery Specialist
Infosys LimitedAtherstone, UK

In-charge of a support project that comprised of all the customer-facing e-commerce applications for one of Europe’s largest logistics organisation.

  • Managed enterprise e-commerce operations with consistent SLA compliance above 95%.
  • Led incident and problem management processes, including post-mortems.
  • Implemented lean processes reducing operational overhead by 10% while maintaining service quality.
  • Reported project performance to senior stakeholders through detailed dashboards.
  • Applied CI/CD standards to ensure reliable deployments.
Development Team Lead
Infosys LimitedIndia, China & Germany

IT delivery team lead, overseeing cross-functional globally distributed teams of 20+ software engineering professionals.

  • Oversaw full SDLC of Java-based applications across geographies, managing 20+ developers.
  • Led agile delivery for distributed teams, implementing project governance and quality practices.
  • Delivered technical training and mentoring across logistics and retail sector engagements.

Education

M.Sc. (Hons.) Chemistry
BITS, PilaniMasters
B.E. (Hons.) Civil
BITS, PilaniBachelors

Publications

Tech Radar
Devoteam

Introduced cursor - the best way to code with AI using NLP.

Data Privacy
medium.com

Multiple articles published on the subject of online data privacy and data security in a digital age.

Skills

Service Delivery Management
Elastic StackITIL/ ITSMOperations ManagementCentre of ExcellenceSLAOKRKPIService DeliveryPost-MortemsSLIsSLOs
Monitoring & Alerting
ObservabilitySite Reliability Engineering (SRE)PrometheusELK Stack (Elasticsearch, Logstash, Kibana)Elastic Stack (ELK)ElasticSearchKibanaLogstashGrafanaServiceNow
Technology
Large Language Models (LLM)Artificial Intelligence (AI)Google MapsCrewAI/ ChatGPTAWS LambdaPostmanAppD/ AppDynamicsGoogle AI StudioFirebase Studio
Delivery Methodologies
Team BuildingAgile MethodologyCMMiIncident ManagementChange ManagementKnowledge ManagementSAFeScrumPMPProject Management Professional
Delivery Tools
Microsoft PowerPointGitJIRAMicrosoft ExcelProject PlannerMS Visio
Soft Skills
Problem SolvingStakeholder CommunicationTeam BuildingConsultingLeadershipHealthy Skepticism

Languages

English
Native speaker
Tamil
Native speaker
Dutch
Beginner level
Hindi
Advanced speaker

Awards

Innovation using AI
Devoteam

Recognized for building unique AI powered app to strengthen and speed up support handover processes

Knowledge Sharing Champion
Devoteam

Lauded as a knowledge sharing champion for presenting unique ways to build actionable data using no-code solution (AirTable).

Hackathon Gold
Infosys Netherlands

Winner of Infosys Hackathon 2019.

Bravo Award
Infosys Limited

Presented with appreciation award for exceptional project delivery and team leadership.

Star Award
Infosys Limited

Best Team in Q4 of 2005-06 within Transportation & Services unit of an org of well over 100,000 employees.

Interests

Sports
Table tennisCricket
Creative Pursuits
PhotographyWriting PoetrySinging

References

I know Rajesh since 2004, when I joined Infosys. While I did not manage Rajesh directly, he was a fresher part of my larger team for BNSF , on the same program. Rajesh was known for his dedication, accountability and his out of the box thinking. His Java skills and high code quality always ensured on time delivery. His calm, composed and mature attitude has taken him places over the years. He has excellent communication skills. With his sincerity and quest for learning he will always remain a value add to any team he is part of. I wish him the very best in all his future endeavors!
Shreedevi Ramesh, Co-Founder, Gurus360 Knowledge Services
I have known Rajesh both professionally & personally for almost 14 years now. He is very sincere, professional, can communicate with everyone across the management spectrum effectively and manage projects from end to end. He has the ability to understand issues and identify the root cause to eliminate the problem instead of just identifying a workaround to get things moving. He is one of the most committed colleagues I have ever worked with. He would be an asset to Any team / Organization he joins..
Anand Vijayakumar, Principal Customer Solutions Manager, Amazon Web Services (AWS)