Rajesh Narayanan

Designed and implemented API-first service model supporting Elastic Observability with 99.9% uptime.

• Spearheaded the establishment of a Managed Services team for enterprise Elasticsearch, supporting organizations with combined annual revenues exceeding €16 billion, including leading players in retail and utilities sectors.
• Integrated large language models (LLMs) to elevate the observability maturity model, driving a shift from proactive monitoring to fully automated incident detection and remediation, resulting in faster time to recovery of critical incidents.
• Pioneered AI-first automation initiatives using Gemini and Google AI Studio, accelerating app development and reducing manual intervention enhancing team productivity and quality of delivered services.
• Recognized at corporate event for rapid prototyping and deployment of project management utilities using Google AI Studio
• Obtained intensive knowledge of both JIRA Project and Service Management products to effectively onboard and administer teams, ensuring delivery readiness and streamlined service delivery.

Delivered both remote and on-site consulting and mitigated key operational issues of end customers.

• Managed delivery of observability platforms for clients across Europe, leading to 40% improvement in troubleshooting times.
• Guided RBAC and compliance solutions for enterprise clients, reducing incident MTTR by 35%.
• Contributed to internal knowledge sharing initiatives and GenAI adoption for operational efficiency.
• Collaborated with cross-functional teams to integrate ElasticSearch (ELK) observability with application performance insights.

Setup observability solution for 24*7 globally available customer facing APIs and websites. Helped generate new business opportunities that delivered valuable cost savings for the client.

• Delivered end-to-end application monitoring using AppDynamics, Grafana, and ELK for 24/7 uptime.
• Developed Grafana dashboards for real-time monitoring and performance insights.
• Maintained service SLAs above 95% for 3 consecutive years through effective incident handling.
• Presented $400,000 in licensing cost savings through proactive vendor and architecture optimization.
• Led agile teams of 20+ and coordinated with senior stakeholders for project delivery and reporting.

In-charge of a support project that comprised of all the customer-facing e-commerce applications for one of Europe’s largest logistics organisation.

• Managed enterprise e-commerce operations with consistent SLA compliance above 95%.
• Led incident and problem management processes, including post-mortems.
• Implemented lean processes reducing operational overhead by 10% while maintaining service quality.
• Reported project performance to senior stakeholders through detailed dashboards.
• Applied CI/CD standards to ensure reliable deployments.
• Managed communications with vendors and remote teams.
• Communicated directly with C-suite stakeholders during crisis situations.

IT delivery team lead, overseeing cross-functional globally distributed teams of 20+ software engineering professionals.

• Oversaw full SDLC of Java-based applications across geographies, managing 20+ developers.
• Led agile delivery for distributed teams, implementing project governance and quality practices.
• Delivered technical training and mentoring across logistics and retail sector engagements.
• Managed people including under-performers.
• Handled promotions as well as hiring decisions.