Rajesh Narayanan

Background

About

Strategic Program Lead with over 20 years of experience in consulting, engineering, and operations. Specializing in API-first service delivery and large-scale managed services programs, with a focus on enterprise-level governance and supporting clients with combined revenues exceeding €16 billion. Proven record of leveraging Google AI Studio and LLMs to drive automated incident remediation and achieving 99.9% uptime for mission-critical systems.

Work Experience

Program Lead, Devoteam
Oct, 2024 - Present
Orchestrated the evolution of enterprise managed services through the strategic integration of AI-driven automation and API-first service models.
- Portfolio Oversight: Established and managed an enterprise Elasticsearch Managed Services team for organizations with combined annual revenues exceeding €16 billion.
- AI Strategy: Integrated Large Language Models (LLMs) into observability maturity models, transitioning from proactive monitoring to fully automated incident remediation.
- Innovation Leadership: Pioneered AI-first automation using Gemini and Google AI Studio, accelerating development and enhancing team productivity.
- Service Excellence: Designed and implemented an API-first model for Elastic Observability, maintaining 99.9% uptime
Program Delivery, Devoteam
Mar, 2022 - Sep, 20242 years 7 months
Driving large-scale observability transformations and complex compliance frameworks for a diverse portfolio of European enterprise clients.
- Program Delivery: Managed observability platform delivery for European clients, achieving a 40% improvement in troubleshooting times.
- Operational Risk: Guided RBAC and compliance solutions for enterprise clients, reducing incident MTTR by 35%
Software Engineering Program Lead, Infosys Limited
Aug, 2018 - Feb, 20223 years 6 months
Directing the end-to-end engineering and architectural optimization of global, high-availability monitoring ecosystems.
- Financial Impact: Realized $400,000 in licensing cost savings through proactive vendor and architecture optimization.
- Global Team Leadership: Led agile teams of 20+ professionals and coordinated with senior stakeholders for global project delivery.
- SLA Governance: Maintained service SLAs above 95% for 3 consecutive years through effective incident handling and end-to-end monitoring.
Project Portfolio Manager, Infosys Limited
Mar, 2015 - Jul, 20183 years 4 months
Managing critical e-commerce program operations and executive-level crisis communications for a major global logistics provider.
- Executive Communication: Communicated directly with C-suite stakeholders during crisis situations for one of Europe's largest logistics organizations.
- Efficiency Gains: Implemented lean processes that reduced operational overhead by 10% while maintaining service quality.
Development Team Lead, Infosys Limited
Jul, 2004 - Feb, 201510 years 7 months
Governing the full-lifecycle delivery of complex Java-based applications while leading multi-geography software engineering teams.
- Global SDLC Management: Oversaw the full SDLC of Java-based applications, managing globally distributed teams of 20+ developers.

Projects Experience

Budget It!
Sep, 2025 - Present
A privacy-focused, local-first personal finance app that is open-source and free to use. Track spending, manage budgets, and gain insights - without sending your data to the cloud. A fully client-side app developed using Spec Driven Development methodology and Agentic AI workflows.
- Privacy Focussed: No data leaves the device unless explicitly exported by the user.
- Local-First: The application must function 100% offline. IndexDB (via Dexie.js) is the primary data store.
- Component-Driven: UI is built using Shadcn/UI and Tailwind CSS, prioritizing reusability.
Jai Hind Grocery
Dec, 2019 - Present
End to end WooCommerce setup for a popular grocery provider in The Netherlands including PHP customisations along with postal and payment integration.
- Traffic: Website accessed by well over 800 customers each month in het Gooi region.
- Coverage: Delivery across 10+ regions in The Netherlands with support for postal orders implemented to increase coverage.
- Catalog: Catering to around 1500 unique product and counting.
Sapta Dhwani
Dec, 2019 - Present
YouTube channel manager, social media brand manager, content maker and lyricist for brand Sapta Dhwani.

Skills

Service Delivery Management
Elastic Stack

ITIL/ ITSM

Operations Management

Centre of Excellence

SLA

OKR

KPI

Service Delivery

Post-Mortems

SLIs

SLOs
Monitoring & Alerting
Observability

Site Reliability Engineering (SRE)

Prometheus

ELK Stack (Elasticsearch, Logstash, Kibana)

Elastic Stack (ELK)

ElasticSearch

Kibana

Logstash

Grafana

ServiceNow
Technology
Large Language Models (LLM)

Artificial Intelligence (AI)

Google Maps

CrewAI/ ChatGPT

AWS Lambda

Postman

AppD/ AppDynamics

Google AI Studio

Firebase Studio
Delivery Methodologies
Team Building

Agile Methodology

CMMi

Incident Management

Change Management

Knowledge Management

SAFe

Scrum

PMP

Project Management Professional
Delivery Tools
Microsoft PowerPoint

Git

JIRA

Microsoft Excel

Project Planner

MS Visio
Soft Skills
Problem Solving

Stakeholder Communication

Team Building

Consulting

Leadership

Healthy Skepticism

Education

M.Sc. (Hons.) Chemistry, Masters, BITS, Pilani
Sep, 1999 - May, 2004
B.E. (Hons.) Civil, Bachelors, BITS, Pilani
Sep, 1999 - May, 2004

Awards

Innovation using AI , Devoteam
Awarded on: Sep 18, 2025
Recognized for building unique AI powered app to strengthen and speed up support handover processes
Knowledge Sharing Champion , Devoteam
Awarded on: May 01, 2023
Lauded as a knowledge sharing champion for presenting unique ways to build actionable data using no-code solution (AirTable).
Hackathon Gold , Infosys Netherlands
Awarded on: Nov 01, 2019
Winner of Infosys Hackathon 2019.
Bravo Award , Infosys Limited
Awarded on: Jan 01, 2017
Presented with appreciation award for exceptional project delivery and team leadership.
Star Award , Infosys Limited
Awarded on: Aug 01, 2005
Best Team in Q4 of 2005-06 within Transportation & Services unit of an org of well over 100,000 employees.

Publications

Medium Articles , Medium
Published on: Aug 01, 2018
Various articles written in topics like digital security, online privacy and data encryption in medium.com rom Oct 2017 to Aug 2018
Tech Radar 2025 , Devoteam
Published on: Mar 20, 2025
I had the opportunity to intro cursor - the best way to code with AI using NLP. My article along with the other write-ups from my colleagues can be downloaded via the publication URL. Tech Radar is the essential guide to the most impactful and emerging technologies, helping businesses make informed, strategic decisions.
Beyond Vibe Coding: Build With Intent , LinkedIn
Published on: Feb 19, 2026
The new mantra: Intent, and not code, is the new single source of truth. The content is based on my learnings during last few months of exploring various Agentic tools & IDEs built for the AI age. Links to some articles I have read (and my own project/ Git space) is shared in the content. Note: While the words are my own, images are AI generated.

Interests

Sports
Table tennisCricket
Creative Pursuits
PhotographyWriting PoetrySinging
Tech
Vibe CodingeCommerce WebsitesWeb Portfolios

References

Shreedevi Ramesh, Co-Founder, Gurus360 Knowledge Services
I know Rajesh since 2004, when I joined Infosys. While I did not manage Rajesh directly, he was a fresher part of my larger team for BNSF , on the same program. Rajesh was known for his dedication, accountability and his out of the box thinking. His Java skills and high code quality always ensured on time delivery. His calm, composed and mature attitude has taken him places over the years. He has excellent communication skills. With his sincerity and quest for learning he will always remain a value add to any team he is part of. I wish him the very best in all his future endeavors!
Anand Vijayakumar, Principal Customer Solutions Manager, Amazon Web Services (AWS)
I have known Rajesh both professionally & personally for almost 14 years now. He is very sincere, professional, can communicate with everyone across the management spectrum effectively and manage projects from end to end. He has the ability to understand issues and identify the root cause to eliminate the problem instead of just identifying a workaround to get things moving. He is one of the most committed colleagues I have ever worked with. He would be an asset to Any team / Organization he joins.