• Coached teams on DevOps practices, ceremonies, and CI/CD process optimization to improve deployment frequency and reliability.
• Trained engineering teams on TLS certificate management and the implementation of self-hosted PKI frameworks for internal service security.
• Architected enterprise Power BI dashboards to transform raw Jira Cloud metrics into actionable executive insights.
• Designed ‘sdlc-bot,’ a modular Slack integration featuring a pluggable architecture to automate SDLC notifications.
• Developing custom Jira-to-Miro integration patterns to enhance visual collaboration and roadmap synchronization.

• Managed SRE and infrastructure for a global, multi-node Atlassian Data Center cluster supporting 10M+ issues and 40K+ monthly users.
• Architected the transition from legacy CloudFormation to Terraform, achieving platform-wide consistency and reducing manual configuration via Ansible.
• Enhanced observability by rolling out Dynatrace and Elastic APM, establishing performance baselines that optimized instance sizing.
• Developed custom integrations between Jira, PagerDuty, and Slack to automate incident response for global engineering teams.

• Orchestrated complex migrations of legacy Drupal and Atlassian applications to AWS (ECS/EKS) for global enterprise clients.
• Architected enterprise-grade AWS environments following Well-Architected Framework principles, focusing on high availability and security.
• Developed an enterprise DevOps Maturity Guide used by clients to benchmark engineering practices and map multi-year transformation journeys.
• Led global technical enablement through bi-weekly seminars, whitepapers, and public webinars on DevSecOps and SDLC optimization.

• Spearheaded enterprise-wide adoption of Ansible, establishing best practices for configuration management across thousands of Linux nodes.
• Modernized software configuration for 1,300+ Linux machines using Puppet and custom scripting before leading the strategic migration to Ansible.
• Provided Tier-3 support and architectural guidance for the enterprise DevOps toolchain, including GitHub Enterprise and UrbanCode Deploy.

• Engineered a transition from commercial monitoring suites to open-source alternatives, resulting in an estimated $1M/year reduction in licensing costs.
• Orchestrated the TravelOne build system, automating artifact creation and deployment, reducing deployment times from 2 hours to 30 minutes.
• Acted as SME for performance testing and remediation, utilizing profiling tools to optimize high-traffic travel reward platforms.

Infrastructure and network upgrades for local community theatre.