About

Work Experience

• Senior Product Manager, Moodys Northwest Consulting

  Apr, 2025 - Present

  Leading product strategy and development for enterprise software initiatives, aligning business goals, engineering execution, and user experience.

  • Shipped an LLM-powered troubleshooting assistant using knowledge-base retrieval to guide users through support workflows, reducing customer support calls and enabling scalable self-service issue resolution.

  • Designed onboarding and product flows combining intuitive UX with recommendation-driven nudges encouraging adoption of new services.

  • Defined product capabilities and translated them into detailed feature roadmaps aligning business strategy with engineering execution.

  • Partnered closely with product design to craft user experiences that increased adoption of new platform capabilities.

  • Prototyped product analytics dashboards in Power BI and specified production dashboards in Adobe Analytics to measure product performance.

  • Defined funnel metrics including entry, completion, and conversion rates to quantify product impact and estimate revenue generated through new product flows.

  • Delivered a product experience projected to save $1.2M over five years by reducing customer support calls.

• Generative AI Product Manager, Microsoft

  Apr, 2020 - Sep, 20244 years 5 months

  Led product initiatives across generative AI systems, developer platforms, and APIs powering Microsoft 365 and Copilot experiences.

  • Led development of a C# validation framework enabling Microsoft 365 Copilot agents to safely invoke REST APIs using plugin manifests and JSON schema validation, defining which OpenAPI endpoints agents could access and preventing unsafe tool execution.

  • Partnered with the Copilot orchestration team to define structured tool schemas enabling AI agents to discover and invoke approved APIs.

  • Grew Microsoft Graph platform adoption 3× year-over-year measured by monthly active app-user pairs.

  • Improved developer experience by introducing automated changelogs generated directly from OpenAPI specifications ensuring documentation remained synchronized with API changes.

  • Built automated testing infrastructure validating SDKs and API documentation by compiling and executing code examples and verifying successful responses.

  • Implemented security testing executing documentation examples with zero permissions to detect unintended data exposure or privilege escalation risks.

  • Worked across engineering, documentation, and platform teams to expand the Microsoft Graph API ecosystem and support developer adoption.

• Program Manager Intern, Microsoft

  Jun, 2019 - Sep, 20193 months

  • Led development of a customer support tool from concept to MVP.

  • Conducted user research, designed wireframes, and delivered a streamlined support experience.

• Program Manager Intern, Microsoft

  Jun, 2018 - Aug, 20182 months

  • Managed development of a wireframe-building tool from concept to release.

  • Conducted user studies balancing customer needs with business priorities.

Projects Experience

• LLM Troubleshooting Assistant

  - Present

  Built an LLM-powered conversational assistant that retrieves knowledge-base documentation to guide users through product troubleshooting workflows and reduce customer support calls.

• Copilot Agent Tool Validation Framework, Microsoft

  - Present

  Led development of a validation framework enabling Microsoft 365 Copilot agents to safely invoke REST APIs using plugin manifests and JSON schema validation, defining which OpenAPI endpoints agents could access.

• API Documentation Validation Infrastructure, Microsoft

  - Present

  Developed automated testing infrastructure validating SDKs and API documentation examples by compiling and executing code samples, ensuring developer documentation remained accurate and secure.

Skills

Education

Volunteer Work