Developed, customized, implemented, and tested API and file-based integrations between Enterprise Asset Management (EAM) and Enterprise Resource Planning (ERP) applications.
Migrated user accounts and data from legacy systems to new platforms, ensuring seamless transitions.
Resolved technical issues within customer projects using SQL, developer tools, and code analysis.
Created scripts and software solutions tailored to meet specific customer requirements.
Oct 2022 - Jan 2024
Alpharetta, GA
Senior Customer Support Consultant
Aptean
Analyzed complex issues and selected methods for obtaining results.
Supported Enterprise Asset Management/Computerized Maintenance Management applications in SAAS and On-Premise environments.
Troubleshot customer problems using internal tools.
Trained team members and consulted on complex issues.
Assisted with prioritization of product issues with Development and SRE Teams.
Maintained and improved group processes, communicated process issues, and suggested improvements.
Used SQL, Python, PowerBI, and Salesforce to create reports and analyze customer environments.
Apr 2022 - Oct 2022
Alpharetta, GA
Customer Support Consultant
Aptean
Worked on problems requiring evaluation and demonstrated judgment in obtaining solutions.
Networked with senior personnel in area of expertise.
Aug 2021 - Apr 2022
Alpharetta, GA
Customer Success Analyst
Aptean
Analyzed situations requiring review of multiple factors.
Built productive internal and external working relationships.
Aug 2020 - May 2021
Lincoln, NE
Learning Assistant
University of Nebraska - Lincoln Department of Mathematics
Facilitated student learning by answering questions and leading review sessions.
Managed Zoom meetings and attendance.
Aug 2019 - May 2020
Lincoln, NE
Math Resource Counselor
University of Nebraska - Lincoln Department of Mathematics
Assisted students with coursework in algebra, trigonometry, and calculus.
May 2016 - Aug 2016
Twentynine Palms, CA
Field Radio Operator, Rank: Sergeant (E5)
United States Marine Corps
Squad Leader for 1st Battalion 7th Marines Communications Platoon
Oct 2015 - May 2016
Iraq
Field Radio Operator, Rank: Corporal (E4)
United States Marine Corps
Radio Operator for Weapons Company 1st Battalion 7th Marines
Member of Battalion Commander’s Personal Security Detail
Provided security and mitigated internal threats for Building Partnership Capacity Platoon as they facilitated training for the Iraqi Army
Apr 2015 - Oct 2015
Twentynine Palms, CA
Field Radio Operator, Rank: Corporal (E4)
United States Marine Corps
Battalion Commander’s Radio Operator
Battalion Commander’s Driver
Member of Battalion Commander’s Personal Security Detail
Nov 2013 - Apr 2015
Okinawa, JP
Field Radio Operator, Rank: Corporal (E4)
United States Marine Corps
Electronic Key Management System Local Element Manager
Responsible for accountability of $5.1 million worth of controlled cryptographic items
Improved asset tracking and management by implementing digital tracking methods and increasing utilization and accuracy of computerized systems