Stephen Valdinger
Customer Success Manager
About
A PowerShell veteran keen to solve the next technical challenge.
Work Experience
Chocolatey Software
New Philadelphia
As Custom Success Manager at Chocolatey
January 2019 – February 2025
Customer Success Manager
Customer-focused leader with a strong desire to simplify complex technology challenges.
Highlights
- Responsible for a team of Support and Solutions engineers delivering exceptional product support to our Business customers
- Delivered turn-key environments allowing for super fast setup of new prospective customers
- Developed and maintained a robust Knowledge Base system inside of our Ticketing Suite which enabled faster customer issue resolutions.
- Provide support to sales team during sales lifecycle for high value prospects
- Attend industry events as a speaker and/or Vendor Sponsor
Kent State University
July 2015 – January 2019
IT User Support Analyst
Highlights
- Created shift schedules for all employees to ensure proper coverage during operating hours
- Ensuring average ticket and other key sales metrics were routinely met
- Provided guidance and assistance in daily operations
- Ensuring store shelves were appropriately stocked, and organized
- Manage sales floor staff
Contact
422 Belmont Ave NW
New Philadelphia, Ohio 44663 US
330.503.7322
Education
-
2005 2008
Kent State University
Associate Degree
Computer Technology
Skills
PowerShell
Expert
Git
Intermediate
CI/CD
Intermediate
Interests
Vintage Computing
Music
Reading
Woodworking
References
Available Upon Request