Stephanie Frantz

Senior DevOps Engineer

While working as a DevOps Engineer for Cengage, I am an active member on the Containers team. I am the lead Cloud Foundry operator. Cengage uses Open-source Cloud Foundry, which supports over 160 unique applications in the production environment alone. I am also working with my team to pave the way for using EKS Kubernetes as Cengage's future enterprise container solution.

• Spearheaded the migration of legacy cloud and on-premises enterprise platforms to EKS, incorporating OIDC (Okta), CI/CD (Jenkins/Harness.io), and a full cloud-native networking stack.
• Designed and deployed multiple EKS clusters using Terraform, automating SSO with OIDC, and optimizing CIDR blocks and networking.
• Implemented ACK in EKS, securing access with IRSA and optimizing node autoscaling with Karpenter for cost reduction.
• Deployed self-hosted Grafana/Prometheus in EKS, automating configuration with Helm and Kubernetes YAML.
• Secured applications in EKS by utilizing Vault sidecar and operator for secret injection and Synk connector for container image scanning with OPA gating policies.
• Streamlined application deployment and management in EKS by automating DNS with external-dns and implementing ALB controller for redirect rules.
• Ensured application performance and reliability in EKS through performance testing with the QA team and deploying Dynatrace agent for alerts and forwarding to Opsgenie.
• Proactively enhanced EKS security by configuring endpoint detection rules using WIZ.
• Updated and maintained Cloud Foundry foundations, influencing the platform's direction and creating pipelines for updates using Jenkins and Concourse.
• Partnered with developer and engineering teams to troubleshoot and onboard applications to Cloud Foundry and Kubernetes infrastructures.
• Designed and maintained AWS infrastructure using Terraform, CloudFormation, and Ansible IaC.
• Collaborated with operations and engineers to understand project needs, enabling safe, reliable, and repeatable software delivery.
• Defined processes to streamline the pipeline process to deploy to Cloud Foundry and Kubernetes using Jenkins and Harness.io.
• Collaborated with external companies to investigate proof of concepts with external security tools to enable shift-left security scans.
• Partnered with Application Security and Cybersecurity teams to establish guidelines around infrastructure that supports containerized applications.
• Fostered cross-functional collaboration to align development efforts with the operations roadmap.
• Documented, mentored, and taught about DevOps tools and processes.
• Evangelized containerization technology within the company through training, office hours, and company-wide devops guild sessions.

Digital Delivery Lead

As a Digital Delivery Lead at Cengage, I worked on disciplines like economics, psychology, humanities and science creating digital textbooks and coursework packages. From the author to the student, I worked end to end with my team to build digital courses that include assets such as quizzes, videos, podcasts, and games. I was regularly innovating and problem-solving by creating scripts, tools, programs and refining these complex processes for the entire team's benefit.

• Tasked to help with urgent projects such as Flash to HTML5 conversions, GDPR Updates, and Thin Slice testing audits.
• Continued support on products by implementing changes, fixes, and updates for products that are live to customers.
• Created efficiencies by developing tools using VBA, Python, Javascript, or Groovy.
• Consulted by other internal teams to find process improvements, refinements and automations
• Conducted numerous training sessions for 60+ people as well as one-on-ones, in-person or via zoom meetings.
• Provided documentation and training for both internal teams as well as eternal documentation for stakeholders and vendors.

Production Lead

• Developed XML to produce a total of over 10,000 published pages that adhered to MIL-STD-40051-B for the M60 AVLB.
• Completed updates and edits in full book PDFs using Adobe Acrobat and Adobe Illustrator.
• Confirmed PDF finalization using Adobe Distiller as well as Adobe Acrobat’s preflight reports and fixes.
• Responsible for all phases of the development starting at initial kick-off to delivering the final reproducible copy (FRC).
• Managed, defined, and prioritized simultaneous work packages through the technical manual development process.
• Worked closely with illustration lead and writer lead to produce quality deliverable material for the customer.
• Maintained full duties as the sole publisher for entire project.
• Formalized documentation and technical review processes.
• Successfully developed and implemented an interdepartmental standardized style guide and other new documentation sets that are used office-wide.
• Established procedures to standardize processes and eliminate waste.
• Managed operations involving the creation and production of military publication technical manuals.
• Server administrator for EMS Next Generation publishing software, PTC Arbortext, and FlexNet Publisher software license manager.
• Authored and edited troubleshooting work packages based on legacy flowcharts and tables in Method A and B styles.

Desktop Publisher

• Use XML to complete initial entry and check changes according to redline markups.
• Managed and maintained multiple book changes and updates simultaneously from kick-off to FRC.
• Oversee the printing and assembling full a TM publish, preparing running sheets, creating a LOGSA compliant full publish PDF and placing all appropriate files on CD/DVD for delivery.
• Responsible for PDF adjustments prior to FRC delivery using Adobe Acrobat and Illustrator in cases where EMS NG publishing client has errors in creating an appropriate output.
• Helped the writers’ efforts to collect and input data in documents such as the issue tracker, caveat sheet and global lists.
• Managed the publishing software by creating and updating documents such as the paper layout and publishing matrix.
• Fully responsible for adjusting pagination, publishing single work packages or a full manual, properly distilling the final full document, doing preflight checks and ensuring that a document is LOGSA compliant for a manual’s delivery.
• Identifying and reporting issues with EMS NG publisher for problems that are not MIL-STD compliant.
• Supportive of all efforts; staying involved with technical writers through all steps of a manual’s process.
• Personally investigated complications and proposed solutions for delivery including preflight, postscripting, distilling, Unicode mapping issues, LOGSA approved fonts, usage of different software such as Acrobat, Distiller, Illustrator, and Enfocus PitStopPro, and using TACOM’s preflight profile.
• Involved in projects ranging from the M871 Trailer Series, Biological Integrated Detection System, Volcano Mine Dispenser, Warping Tug, and M88A1/A2 Hercules.

Technical Illustrator & Text/Graphics Integrator 1

• Helped O’Neil deliver MIL-STD compliant two-level maintenance technical manuals to the client totaling over 30,000 pages
• Proofread and updated manuals according to redline markups. Adjusted pagination with published manuals
• Accomplished complex tasks from kickoff to delivery. Analyzed review findings and proposed corrective action to satisfy customer requirements
• Participated in customer TM review and verification. Assisted in preparation of documents for delivery to the client
• Involved in publishing books including the M9ACE, Large and Small Tug, Barge Derrick, ROWPU, and M939
• Created and altered drawings of objects as specifications given by technical writer using Adobe Photoshop and Illustrator
• Worked directly with proofreaders and editors to develop accurate documentation with graphical representation
• Experienced with different technical graphical visuals including: Exploded-view parts illustrations, maintenance and repair illustrations, operation illustrations, cutaways, phantom views, schematic diagrams, photo to line art conversions, and wiring diagrams