Digital Delivery Lead, Cengage Learning
Oct, 2015 - Present
Tasked to help with urgent projects such as Flash to HTML5 conversions, GDPR Updates, and Thin Slice testing audits.
Continued support on products by implementing changes, fixes, and updates for products that are live to customers.
Consulted by other internal teams to find process improvements, refinements and automations
Conducted numerous training sessions for 60+ people as well as one-on-ones, in-person or via zoom meetings.
Provided documentation and training for both internal teams as well as eternal documentation for stakeholders and vendors.