About

Work Experience

• IT Systems Administrator, SOTI INC

  Jan, 2018 - Present

  Hired as a full-time internal IT systems analyst and promoted to IT Systems Administrator in 2020. Consistently took on more responsibilities and took initiative to identify gaps and come up with the best solution. Provide Windows/Linux administration, Alerting and Monitoring administration, Hyper-V administration. Also manage Hyper-V servers, AD/DNS, Certificate Authorities, etc. Design and implement new solutions for employers to best fit the business.

  • Planned, tested, and deployed upgrade to test environment, bringing core infrastructure servers from end of life software(Windows 2008/2012,Exchange 2010) to newest available versions(Windows 2019,Exchange 2010) with zero interruption to any users/machines in the environment

  • Planned and implemented a new system monitoring tool (Zabbix) to all servers replacing System Center Operations Manager

  • Deployed Rancher for on premise management of containers and Kubernetes clusters

  • Designed and implemented a robust, secure VPN infrastructure using IKEv2 with SSTP fallback, providing geo-redundant failover across three global locations.

  • Automated deployment of Linux VMs in our testing environment, eliminating the need for IT to manually create a VM for each request

  • Planned and multiple automation scripts including user name change, hyper-v host patching, Office 365 cleanup, etc

  • Spearheaded the deployment of BookStack as a centralized knowledge base for IT processes, promoting effective documentation and information sharing within the IT team.

• IT Consultant / Billing Specialist / Customer Support, Cargo Cove

  Jan, 2017 - Jan, 20181 year

  Provided technical support to employees, implemented new products and processes to streamline operations, and managed the company website, help desk portal, and billing process.

  • Implemented a company-wide ticketing system (Happyfox) which centralized and standardized all customer interactions previously conducted informally through Skype and email. This significantly improved the structure and traceability of customer communication, leading to more efficient issue resolution and a more professional customer service experience.

  • Designed and automated a detailed billing process for all customers, which eliminated manual errors, improved accuracy, and saved significant administrative time.

  • Streamlined the billing process further by automating virtually all customer detailed bills, freeing up additional resources for other key tasks.

• Help Desk Administrator(CO-OP), OPENTEXT

  Jan, 2016 - Jan, 20161 day

• Sales Associate, The Source

  Jan, 2013 - Jan, 20163 years

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