About

Work Experience

• Retail Service Desk Analyst, Harbor Freight Tools

  Jan, 2022 - Present

  Provide front-line technical support for retail systems, including POS and back-office applications, while administering Active Directory, performing SQL queries, and minimizing system outages.

  • Managed user accounts (Active Directory) and enforced security/permission protocols

  • Performed database maintenance and queries to support store operations

  • Troubleshot and resolved system outages in high-volume retail environments

  • Maintained on-site servers for optimal uptime and performance

• Supervisor of Logistics, Harbor Freight Tools

  - Present

  Led daily store operations, focusing on team supervision, customer satisfaction, and efficient workflows.

  • Oversaw cashiering, sales, and logistics to ensure smooth store operations

  • Resolved customer issues calmly and professionally

  • Trained and mentored team members, fostering a positive work environment

• Cybersecurity Consultant, DBL Engineering

  - Present

  Strengthened enterprise security through penetration testing, system hardening, and thorough vulnerability analysis.

  • Conducted Metasploit-based penetration tests on consumer-facing systems

  • Mitigated remote code execution vulnerabilities and enforced secure configurations

  • Utilized Nexpose for vulnerability scanning and in-depth reporting

• , TechStar Computer Sales/Repair

  - Present

  Provided hardware, software, and network solutions in a Linux-centric environment.

  • Built and maintained a headless Apache web server for client account hosting

  • Imaged and scanned virtual machines for malware detection and removal

  • Secured networks via MAC address whitelisting and DNS filtering

  • Worked exclusively in terminal-based Linux environments for system management

• Easy Tech Repair Technician, Staples

  - Present

  Delivered comprehensive technical support across Windows, MacOS, and Linux devices.

  • Diagnosed and replaced peripherals using lsusb, Windows Device Manager, and MacOS terminal

  • Removed advanced malware including rootkits and performed remote backup restores

  • Built custom workstations for enterprise clients

  • Configured and maintained small office/home networks

• Editor, BYU-Idaho

  - Present

  Managed technical writing and editing for Computer Engineering and IT projects, ensuring clarity and consistency.

  • Reviewed and edited documentation for engineering and IT coursework

  • Utilized GitHub for version control and collaborative editing

  • Optimized workflows using Trello to streamline task management

Skills

Education

Interests

References