About

Work Experience

• Team Technical Manager, Qualitest

  Sep, 2024 - Apr, 20257 months

  Led the implementation of testing for a high-priority Department of Defense (DoD) contract, focusing on accelerating delivery, improving automation, and enhancing collaboration in a secure, air-gapped environment. Architected and implemented a CI/CD-adaptable test automation framework tailored to mission-critical system constraints and security protocols.

  • Quickly hired, trained, and led a team of 10 engineers to meet aggressive project timelines for a rapid deployment schedule

  • Collaborated with government stakeholders to define testing requirements and streamline processes, ensuring compliance with DoD standards

  • Implemented a network-shared Git repository in an air-gapped environment, improving collaboration and increasing team efficiency

  • Designed and deployed a custom testing framework, increasing test script creation efficiency by 65%

  • Converted undocumented tribal knowledge related to the security clearance process into standardized procedures, reducing onboarding time and allowing the team to focus on core testing activities

  • Standardized Git workflows across the team, established version control best practices, and integrated traceable test coverage mapping

  • Authored and prioritized user stories to align development with federal compliance and operational requirements

  • Produced comprehensive onboarding and operational documentation, accelerating new team member integration and maintaining continuity in a high-security environment

  • Enhanced system transparency and execution traceability through structured test execution reporting and defect linkage strategies

• Team Lead, Qualitest

  Jul, 2024 - Sep, 20242 months

  Served as the primary point of contact for a comprehensive diagnostic review of the DoD’s Independent Verification and Validation (IV&V) processes, identifying operational inefficiencies and providing actionable recommendations.

  • Led an in-depth diagnostic survey across 27 DoD projects to identify systemic issues in the IV&V processes

  • Investigated the root causes behind low automation rates, uncovering why less than 5% of 8,000 test cases were automated

  • Facilitated comprehensive reviews involving contractors, subcontractors, and federal management to gather diverse insights and align improvement strategies

  • Delivered a detailed diagnostic report with actionable recommendations, laying the foundation for process enhancements implemented in Phase II

• Senior QA Engineer / SDET (Contract), Kanini Software

  Apr, 2024 - May, 20241 month

  Contracted to assist in assessing a healthcare provider client's needs and developing a proof of concept (POC) for automating and testing deployments of their Oracle Human Capital Management (HCM) and Supply Chain Management (SCM) systems.

  • Led investigation meetings to understand client’s technical requirements and challenges, ensuring alignment with project objectives to develop testing strategies for automated testing

  • Developed SDLC testing matrix for Oracle HCM, along with test scenarios and cases, for the latest release from Oracle

  • Designed modular UI automation for Selenium using .NET/C#, implementing keyword-driven logic to streamline updates and produce clear reports for product managers and developers

  • Created a defect analytic system using Azure dashboards to forecast upcoming workload, reducing test execution time by 90% and increasing detection accuracy

  • Engineered a test design to demonstrate automation for critical processes such as job requisition and procurement

  • Achieved an initial 90% reduction in testing schedule, with the potential of further optimization up to 97.5% by adapting parallel testing configurations

  • Optimized testing processes and enhanced software design, enabling testers to focus on pivotal tasks such as UI changes and updating training materials

  • Proactively identified unrelated UI issues during automation using deductive reasoning and analytics

  • Utilized the Quality Practices Assessment Model (QPAM) to ensure high standards of quality

• Senior QA Lead / Lead SDET, Qualitest

  Aug, 2022 - Dec, 20231 year 4 months

  Provided expert Interactive Voice Response (IVR) testing guidance to both manual and development testing teams, optimizing testing processes and ensuring the accuracy and reliability of IVR systems, resulting in a 78% reduction in testing cycle time.

  • Designed and implemented a secure data transmission tool for IVR systems, improving manual testing efficiency by 90% and safeguarding sensitive information

  • Developed a speech-to-text converter prototype tailored for IVR testing, increasing testing speed by 125% and accuracy by 200% through automated transcription of spoken commands

  • Strengthened collaboration between onshore and offshore teams, fostering effective communication channels and promoting a culture of teamwork, resulting in a 90% reduction in project delays and improved task completion rates

  • Spearheaded the development of Office 365 Power Platform tools, including project management and user-facing applications, reducing administrative burdens and enhancing team productivity by 88%

  • Implemented features for progress tracking, real-time reporting, task updates, and plan submissions, resulting in a 92% increase in project transparency and a 45% improvement in overall project efficiency

  • Created and deployed a milestone management system with optimized resource allocation and integration with leave management, ensuring a 35% reduction in project delivery times and enhanced operational continuity

  • Built QA team-wide libraries and reusable functions, increasing productivity and consistency by 90%

• Senior Software Quality Assurance Engineer Lead, Qualitest

  Feb, 2021 - Aug, 20221 year 6 months

  Spearheaded initiatives to modernize testing practices, driving innovation and improvement throughout the testing process, resulting in a 35% increase in testing efficiency and productivity using Test Automation Frameworks.

  • Led the transformation of manual testing processes into automated workflows, driving significant efficiency gains and reducing testing efforts by 90%, resulting in a 50% reduction in testing cycle time

  • Overhauled and modernized the testing code base to enhance efficiency and effectiveness of testing procedures, resulting in a 20% decrease in test execution time and a 12% reduction in defect density

  • Implemented a rigorous code review process to ensure adherence to the highest standards of code quality and reliability, resulting in an 80% reduction in post-release defects and a 25% increase in overall software reliability

  • Provided comprehensive training and mentorship to 20+ team members on code review processes and best practices, fostering a culture of continuous improvement and knowledge sharing, resulting in a 50% increase in team productivity

  • Designed and deployed a cutting-edge tool for automating test standardization procedures, streamlining processes, and improving overall efficiency, leading to an 85% reduction in manual effort for test standardization tasks

• Lead Quality Engineer, Qualitest

  Apr, 2019 - Feb, 20211 year 10 months

  Spearheaded the successful deployment of Plutora across multiple environments for a large multimedia conglomerate, ensuring seamless integration and functionality.

  • Managed the setup and administration of Plutora, including user management, Single Sign-On (SSO), project setup, and workflow configuration, reducing setup time by 30% and enhancing user experience

  • Utilized Tableau to generate reports from Plutora data, providing actionable insights to stakeholders and facilitating data-driven decision-making processes

  • Developed and executed independent testing scripts to validate Plutora integration and syncing tools, ensuring seamless functionality, and reducing the risk of system errors by 15%

  • Collaborated closely with vendors to obtain desired output for reporting tools and mitigate issues between customers and vendors, resulting in a 75% improvement in vendor performance and customer satisfaction

  • Led multiple teams (Onshore, offshore, and nearshore), effectively communicating progress, risks, and issues to management, and implementing mitigation strategies, resulting in a 30% increase in team productivity

• Senior Consultant, Qualitest

  Jun, 2018 - Apr, 201910 months

  Spearheaded comprehensive testing of API interfaces with SAP, JMS, SOAP, REST, and databases, resulting in a 20% reduction in interface errors and ensuring seamless interoperability across systems.

  • Developed and executed test scripts to validate API functionality, achieving a 30% increase in test coverage and reducing the risk of system failures during integration

  • Conducted performance testing on API interfaces, identifying and resolving bottlenecks, which led to a 15% improvement in system response times and enhanced overall system reliability

  • Collaborated with cross-functional teams to streamline testing processes and optimize resource allocation, resulting in a 25% reduction in testing cycle time

• Senior Technical Support Engineer, Orasi Software

  Jan, 2009 - Jun, 20189 years 5 months

  Designed and established a support team dedicated to the deployment and maintenance of HP tool UFT, resulting in a 40% increase in company sales and an 80% increase in customer satisfaction.

  • Developed comprehensive processes and procedures for setting up a new department at Orasi, streamlining operations and promoting consistency, leading to a 30% reduction in onboarding time for new team members

  • Developed HP Accredited Technical Professional certification in UFT, showcasing advanced proficiency in the tool's functionality and usage

  • Managed the triage of customer-reported issues related to HP products, investigating root causes and identifying appropriate solutions or workarounds, resulting in a 95% reduction in resolution time and improved customer satisfaction

  • Wrote automation install scripts and setup guides, decreasing user onboarding errors and support escalations

  • Designed and implemented automated installation scripts for HP software products in customer development environments, resulting in an 85% decrease in installation errors

  • Served as a pivotal liaison between customers and HP, effectively resolving technical issues and boosting customer satisfaction ratings by 80%

  • Provided valuable insights to management through comprehensive metrics reporting, leading to a 25% improvement in support effectiveness

  • Trained customers in test development, covering everything from requirements gathering and design traceability to root cause analysis, while utilizing testing tools and QA automation

  • Collaborated with customer experience to develop a company product using agile methodologies that assisted technical specialists

• Sr Consultant, Orasi Software

  Feb, 2004 - Feb, 20117 years

  Designed and executed streamlined processes for installing and upgrading HP products in customers' development and test environments. Acted as a pivotal liaison between customers and HP, effectively resolving technical issues.

  • Managed the CM Accelerator product as a Project Manager/Developer, making critical decisions and overseeing its successful implementation

  • Demonstrated expertise as an HP Quality Certified AIS, developing integrations between HP Quality Center and other essential tools

  • Led and mentored a team of junior consultants, imparting knowledge on systems, software, and processes

  • Recognized as Borland’s Trainer of the Year for 2004, showcasing exceptional training and mentoring skills in various industries and companies, including Federal Express, McKesson, and Raymond James

  • Provided Technical Account Management (TAM) for major clients such as Amerisource Bergen and Turner Broadcasting

  • Conducted StarTeam and configuration management training sessions for clients including AIG, Bank of America, and Raymond James

  • Managed a team of developers and analyzed client configuration plans, delivering actionable recommendations to improve performance and efficiency

  • Developed and customized tools to facilitate smooth deployments and enhance overall productivity

• SR Consultant, Borland Software Corporation

  Jan, 2002 - Jan, 20042 years

  Spearheaded Configuration Management decisions for the Eastern Region, driving strategic initiatives and optimizing processes to enhance efficiency and performance across projects.

  • Provided mentorship and guidance to junior consultants, fostering their professional development in systems, software, and process management

  • Conducted comprehensive analyses of company and customer configuration plans, identifying areas for improvement and implementing strategic recommendations

  • Effectively scheduled personnel and managed resources to ensure optimal utilization on projects

• SR Consultant, StarBase

  Dec, 1999 - Jan, 20033 years 1 month

  Led Configuration Management decisions for the Eastern Region.

  • Mentored junior consultants on systems, software, and process

  • Served as a Senior Implementation Specialist

  • Managed a team of developers for deployment of software

  • Analyzed company and customer configuration plans and made recommendations to improve performance

  • Developed and implemented Statement of Work for various customers

  • Assisted in defining custom work flow for several companies

  • Customized tools to aid in customer deployments

• Software Engineer, GE HARRIS HARMON

  Dec, 1998 - Dec, 20002 years

  Administered StarTeam and PVCS at multiple US locations within the company.

  • Developed a pre-scanning script for PVCS archives that reduced issues on processes and worked with StarTeam

  • Headed a two-month tool study, resulting in change from PVCS to StarTeam

  • Developed a training plan and implemented training to all StarTeam users at various company locations, also trained Harmon subcontractors

  • Developed a deployment schedule for projects transitioning to StarTeam

  • Served as SCM Lead for the Harmon Software Engineering Process Group (SEPG)

  • Primary interface between R&D and MIS departments

  • Interface between software tool vendors and Harmon R&D

  • Involved in preparing for Dec 2000 CMM Level 2 audit

• Systems Engineer, TRIPLE-I CORPORATION

  Jul, 1998 - Dec, 19985 months

  Contracted to provide financial reports from a database using VB, SQL, and Access.

• Engineering Support Specialist, AIRSYS ATM INC. (formerly Wilcox Electric Inc.)

  Feb, 1990 - Jul, 19988 years 5 months

  Developed a tracking database to follow software engineering problem reports using Access and VB. Served as PVCS Administrator and Software Librarian for a safety critical system.

  • Scheduled and prioritized activities for the computer systems in the department

  • In charge of SCM for specific projects

  • Primary interface between the Engineering and MIS departments

  • Increased software engineering productivity by enhancing and upgrading GUI for several databases

  • Served as Engineering Database Administrator, used RDD-100 and other programs

  • Provided training for the Engineering department on requirements traceability

  • Assisted in the development of an aviation DME (Distance Measuring Equipment) receiver from the design level through the production level, including troubleshooting, failure-analysis and improving the software driving the test bench

• Radioman Second Class (Submarines) / Digital Satellite Communication Tech, US Navy

  Jan, 1984 - Jan, 19906 years

  Responsible for operation, preventive maintenance, component level, and corrective maintenance of HF Receivers, various Antenna Systems, Data-Link Communication Systems, Cryptographic Equipment, and VLF Receiving Systems aboard submarines.

  • Gained administrative experience as a Work Center Supervisor, 3M System Division Coordinator, Repair Parts Petty Officer, Secret Material Control Petty Officer, Naval Warfare Publications Custodian, and Division Leading Petty Officer

  • Received Honorable Discharge on January 22, 1990

Projects Experience

• DoD JOMIS Project Phase II

  Sep, 2024 - Apr, 20257 months

  Led test automation for high-priority DoD contract in a secure air-gapped environment, managing a 10-member engineering team. Designed a custom framework in Git, improving efficiency by 65% and standardizing onboarding procedures.

  • Improved efficiency by 65%

  • Standardized onboarding procedures

• DoD JOMIS Project Phase I

  Jul, 2024 - Sep, 20242 months

  Performed IV&V diagnostic review across 27 DoD projects and presented actionable recommendations to stakeholders.

  • Enabled automation expansion for follow-on contract phase

  • Improved multi-team collaboration

• Oracle HCM Testing Automation

  Apr, 2024 - May, 20241 month

  Designed automated test framework for Oracle HCM using Selenium and .NET/C#.

  • Developed test matrices and dashboards in Azure DevOps

  • Reduced testing time by 90% through parallel execution and modular scripting

• IVR Speech-to-Text Automation

  Aug, 2022 - Dec, 20231 year 4 months

  Built IVR toolkit and speech-to-text automation using Python.

  • Enhanced QA speed by 78%

  • Integrated Power Platform dashboards and scheduling apps to streamline testing and improve stakeholder visibility

• Orasi System Information Utility (OSI)

  Aug, 2004 - Jun, 201611 years 10 months

  Designed, developed, and managed OSI to automate the collection and presentation of diagnostic system data for support cases. Outputs are generated in both text and HTML formats for ease of analysis and team collaboration.

• NoteGen for Support Teams

  Aug, 2004 - Jun, 201611 years 10 months

  Built a tool that generates structured email responses based on a hierarchical checklist of issues. Enables support personnel to provide consistent, fast, and technically accurate answers using predefined diagnoses and recommended solutions.

• TCT – Tom’s Copy Tool

  Apr, 2002 - Present

  Developed using AutoIt to solve clipboard issues between incompatible tools. TCT simulates keyboard input to transfer text between applications where copy/paste functions fail.

• VBScript to Repair Excel Files for UFT/QTP Compatibility

  Mar, 2004 - Jun, 201612 years 3 months

  Created and published on GitHub, this script repairs corrupted Excel files that prevent UFT/QTP from running correctly. Widely used internally to recover automation test assets.

• IVR Input Assistant (Python)

  Aug, 2022 - Dec, 20231 year 4 months

  Developed a tool to assist manual testers with accurate data entry into IVR systems (e.g., account info, credit cards), reducing human error and tracking input for test repeatability.

• IVR Automation Framework (Python)

  Aug, 2022 - Dec, 20231 year 4 months

  Created a Python-based automation tool to interact with IVR systems for testing purposes. Automates regression scenarios and increases test efficiency across voice response platforms.

• Archive Data Integrity Analyzer

  Nov, 1997 - Jan, 200810 years 2 months

  Designed to scan and detect issues in legacy archive data, generate fix recommendations, and assist in clean migration to new data repositories.

• Selenium Job Scraper for Twitter

  Dec, 2020 - Dec, 20233 years

  Built a personal automation tool to scrape job postings from the Qualitest website and repost them to Twitter using Selenium and Python. Automatically removes tweets when positions are filled.

• Project Template Replication Utility

  Dec, 2006 - Jan, 201811 years 1 month

  Developed a system to replicate product/project templates into new environments. Saves setup time and enforces standardized configurations across new deployments.

• Gmail Scheduling Tool (Google Apps Script)

  Apr, 2020 - Present

  Created and deployed a Gmail-based scheduling solution using Apps Script, enabling users to capture, organize, and schedule email-based workflows. Hosted on GitHub.

• Silent Auction Platform (Google Apps Script)

  Dec, 2021 - Sep, 20229 months

  Built a fully functional Google-based application using Forms, Sheets, and Apps Script to run silent auctions—both for in-person and remote attendees. Used by local organizations to manage event bidding and results in real-time.

Skills

Education

Certificates

Awards

Volunteer Work