About

Work Experience

• Director, Information Technology, TouchNet (a Global Payments Company)

  Mar, 2016 - Present

  Led all strategic and operational aspects of technology infrastructure, cloud services, and security for the company's SaaS operations.

  • Responsible for the uptime of all SaaS operations, consistently achieving a world-class uptime of >99.99%.

  • Held ultimate strategic and operational accountability for Information Security, Risk, and Compliance (PCI, SOC) across all SaaS services, maintaining a zero-breach, zero-major-miss record.

  • Led the comprehensive digital transformation of legacy infrastructure, successfully migrating the core bare-metal data center to a virtualized vSphere environment (2019-2021), resulting in increased agility and disaster recovery capabilities.

• Senior Manager, Information Technology, TouchNet (a Heartland Payment Systems Company)

  Jun, 2015 - Mar, 20169 months

  Served as the technical liaison and integration lead following the acquisition by Heartland Payment Systems, ensuring operational continuity while merging corporate IT standards.

  • Oversaw critical post-acquisition integration activities, harmonizing security protocols, network architecture, and communication systems between TouchNet and Heartland Payment Systems without disrupting SaaS operations.

  • Provided executive oversight for Information Security controls during the Heartland integration phase, ensuring compliance alignment was maintained during the transition period.

  • Collaborated with parent company leadership to audit and align IT budgets, paving the way for future infrastructure investments.

• Manager of Information Technology, TouchNet Information Systems, Inc.

  Jan, 2008 - Jun, 20157 years 5 months

  Managed IT operations, overseeing infrastructure, systems, and personnel to ensure stable and efficient technology delivery through a period of sustained, major organizational growth. Directly responsible for the organization's information security posture and compliance.

  • Spearheaded the technical due diligence for the company's acquisition by Heartland Payment Systems (2013-2014) by demonstrating the robustness of our IT operations and tech stack.

  • Drove significant scaling of the core SaaS technology stack and physical infrastructure (the data center built in 2003) to accommodate major organizational and client growth over a seven-year period.

  • Formalized and managed the organization's comprehensive security program, including policy development, control execution, and compliance reporting, throughout the period of rapid scaling.

  • Established formal processes for system monitoring, disaster recovery planning, and IT governance, maturing the operations from startup-era to enterprise-ready.

• Network Administrator, TouchNet Information Systems, Inc.

  Jul, 2003 - Jan, 20084 years 6 months

  As the company's first IT hire, established the foundational technology infrastructure, operational standards, and initial Information Security baseline to support the strategic pivot to a SaaS business model.

  • Designed, built, and commissioned the company's first enterprise data center from the ground up, establishing the physical and logical architecture that became the backbone of the SaaS offering.

  • Solely responsible for defining early security protocols, hardware standards, and network architecture, enabling the business to secure its first major SaaS clients.

Projects Experience

• Zero-Downtime Datacenter Relocation & Cloud Transformation

  Jan, 2019 - Dec, 20213 years

  Executed a high-stakes physical relocation of the company's primary colocation facility while simultaneously re-architecting the infrastructure from bare-metal to a virtualized environment.

  • Personally engineered and executed the live migration of TCP services across a private circuit to a new physical location, ensuring 100% service continuity for SaaS clients throughout the meticulously staged migration.

  • Leveraged the physical move as a catalyst for modernization, transforming legacy bare-metal servers into a scalable, virtualized architecture, significantly improving disaster recovery and security posture.

  • Maintained hands-on technical leadership as Director, directly performing complex migration tasks to guarantee zero unplanned downtime and zero security incidents during the critical cutover phases.

Skills

Education

Certificates

Awards

Volunteer Work