Vino Sam Varghese
Senior Application Operations Engineer
About
Experienced Senior Automation DevOps specialist, well-versed in all phases of the software development lifecycle in small to large scale projects alining goals with technology solutions to drive process improvements. Worked with teams in the identification of business requirements, functional requirements, functional design, process design, protofyping, testing, training, defining support procedures. At least 2 years' experience in Project Management, with proven record of delivering business improvement through transformational projects
Work Experience
Office for Standards in Education, Children's Services and Skills - Ofsted
April 2022 – Present
Senior Application Operations Engineer
Responsible for the continuous management, support, and maintenance of our new Robotics Process Automation (RPA) platforms and solutions. Responsible for diagnosing and prioritising incidents, investigating their causes and finding and deploying resolutions, primarily on the UIPath Studio and Orchestrator, but also on other platforms such as, but not limited to, Power Automate, and Power Automate Desktop.
Highlights
- Technical experience of configuring and managing an RPA platform and solutions.
- Experienced at developing flows within Power Automate.
- Proficient at business analyst and stakeholder management.
- Experience of using a service management tool for the management of incidents and changes.
January 2022 – March 2022
Operation Associate
Support and execute operational processes that ensure the flawless execution of end-to-end voting and disclosure products via Proxymity. Maintaining and executing UAT plans for regular deployments of new versions of the Proxymity platform and working closely with the development team throughout implementation.
Highlights
- Respond to the full range of user support and service requests including access issues, support with functionality and identifying areas for improvement based upon feedback.
- Support on-boarding and implementation of new clients making sure the required profiles, access and training are provided within timeframes and to a standard compatible with the needs of our top-tier financial services clients
- Proficient at change and release management.
- On-board new issuer, agent, advisor, custodian and investor clients to Proxymity within agreed SLAs.
- Maintenance of Proxymity KPIs and KRIs and support the provision of weekly reporting to Proxymity Management.
- Identification of operational and implementation process improvement opportunities.
- Involvement in the UAT testing of new platform and client offerings.
May 2021 – January 2022
Business Analyst
Lead in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
Highlights
- Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
- Provide project level analysis, producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
- Identify improvement opportunities (proactive and reactive)
- Elicit and clearly document business and systems requirements
- Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
- Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
- Utilise Agile methodologies, agreed within the wider multi-disciplinary team. Educate the other BA teams working on the service on Agile principles, methods and tools to support their development.
- Lead workshops, interviews, focus groups and other techniques to effectively understand the business problems and user needs.
- Translate the business problem and user needs into a set of detailed requirements for the solution that align to best practice methodology, with the appropriate use of epics, features, user stories and defined acceptance criteria.
- Support in the production of business cases, this includes market analysis from a technical and non-technical point of view and producing cost/benefit analysis for proposed solutions.
- Define test scenarios and conditions for use throughout the test cycle of each sprint and work with testers and developers to identify defects and resolutions.
- Has excellent descion-making skills with the ability to balance conflicing interests in a complex and faced phased environment.
- Support project teams to deliver on the strategic business improvement plan in line with Corporate and service priorities focusing on delivering efficiencies and improved service user experience.
- Develop and maintain strong project governance management across the end to end process pipeline to ensure that all major projects are joined up and focus on the priority areas. All projects must follow the agreed project management protocols and framework and drive the benefits of new business processes and systems and innovative practice to deliver continuous improvement.
- Ensure compliance with the service's standards and processes, and operate within the context of the service priorities and principles of increasing user choice and control over the services they receive.
- Provide excellent leadership, direction and effective management of the team's/ project team's resources, ensuring professional standards and best practice act as key drivers
Automation Business Analyst
A self-motivated Business Analyst / RPA developer with experience in Designing, Developing, Testing and deployment of Bots using tools Blue prism and UiPath. Experience in managing projects in proactively organized, prioritised workload, through continuous improvement of Business and Operational process model design.
Highlights
- Responsible for implementing the full life cycle of RPA solutions: Identifying automation opportunities, gathered requirements, implement, test and deploy targeted automation solutions using industry leading RPA
- Work with Business Teams to create PDD (Process Definition Document) and developed separate SDD (Solution Design Documents)
- Work with test teams during the Product test and UAT phases to fix assigned bugs
- Gathered our customers business requirements and clearly documented them in order to our RPA Consultant teams to deploy automation projects in an optimal manner
- Deployed Robotics Process Automation (RPA) bots in production for 5 processes in the Telecom-IT sector, resulting in 60 FTE savings and 50% AHT. Delivered 120 RPA bots to customers with 100% customer satisfaction.
- Implemented End to End Robotic Process Automation (RPA) for 5 processes using Agile in Telecom-IT sector
- Communicate effectively across both technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned.
- Advise the Head of Product in agreeing the suitable mix of epics, features & stories for each sprint, as well as active contribution towards prioritisation activities.
- Play an active role within the BA community, helping to run activities within the practice and support with recruitment related activities where required.
- Code reviews of junior members of the team
- Maximize availability and integrity of Operational Support Systems (OSS) systems. This includes; HW, Operating System , database, & application administration.
- Liaising with the companies' managing partner regarding existing Automated processes
- Support various customers across the globe in automation of different business process using RPA tools
- Participate in design and planning exercise for future software rollouts
- Work with Agile development technology (SAFE)
January 2018 – July 2019
BSS / OSS Consultant
Automated various processes involved in SAP, billing system and CRM systems such as Account creation, invoice generation, “Order creation”, “Order submission”, “Creation of accounts” etc. to simplify the work for service desk using Blue Prism. Work for Ericsson in Telecom- IT Domain
Highlights
- Adept in Robotic Process Automation (RPA) from requirements gathering, solution designing, coding, testing, debugging, documentation
- Responsible for identifying the automation opportunities and gathering the requirements
- Create solution on process automation for different Business Applications (Window based, Browser based, Java Mainframe) and managed a team of developers in an agile environment
- Worked closely with Process SMEs to translate process in to Process Definition Document (PDD) & Solution Design Document (SDD) and educated SMEs to work with bots in production
- Experience working with flat files, OCR, Machine Learning, Oracle DB, SQL Scripts running ETL jobs concurrently
- Responsible for the development and maintenance of software changes in BSS CRM systems
- Implementing and maintaining appropriate systems for measuring necessary aspects of OSS / BSS operational management and development
November 2014 – December 2017
Procurement Engineer
Responsible for lowering CAPEX & OPEX cost for new installations & maintenance through proactive negotiations and bringing in efficiencies using Predictive Analytics and Statistical Modeling techniques. Working closely with project managers and EMEA Procurement to facilitate the processing of vendor work orders/Statements of Work
Highlights
- Assist in SLA development & KPI monitoring with leadership
- Work with global business partners through cross functional teams to complete strategic projects.
- Facilitating and Negotiating with vendors, and was accountable for reviews with Legal
- Forecast quarterly sales figures based on historical data and upcoming events
- Support scope definition including providing recommendations based of the Impact analysis and break down of scope into logical Features and phases of development / delivery.
- Coordinate deliverables and logistics by incorporating and controlling business processes and guidelines
- Analyze and prepare monthly and quarterly financial statements, reports based on key functional metrics to reduce expenses and improve effectiveness.
March 2012 – October 2014
Electronic Technician (Oil & Gas)
Experience with navigation, communication & power management systems, electronics and electrical troubleshooting. Software customization using various PLC and SCADA based mimic preparations.
Highlights
- Identify new product based on customer requirements in consultation with department head.
- Study customer inquiry and identify correct product as per IMO and class regulations and customer requirement.
- Generate and/or maintain product documentation, manufacturers documentation & IMO regulation documentation.
- Assist department in project quotations, documentations and manage/assist allocated projects.
- Supporting the Project team by coordinating with the principals (manufacturers) on Navigation & Communication products and systems including product specification/configuration, customer visits, etc.
- Strong technical background within navigation, communication & automation fields, ideally within maritime environments.
- Field Service attendance, Onboard vessels.IAS, PMS, & Engine room SCADA Control System Operation & Maintenances.
- Analysis, configuration, and installation of network equipment.
November 2009 – December 2011
Senior Telecom Engineer
Undertake installation, maintenance, and fault repair of Ericsson and NEC NETWORKS's telecoms network and associated equipment in accordance with work instructions to ensure service standards are achieved in a safe and efficient manner. Provide advice and decisions on engineering solutions and timescales.
Highlights
- Experience of fault finding, repair and maintenance on the core technologies below, including complex/non-routine without supervision across most of these technologies: Digital Microwave, PMR, Fibre, Cabling and Termination, PDH, All RTU Types, SDH, Scanning Radio
- Operational experience on telecommunications networks and associated plant and equipment
- Represents company at technical meetings with customers, professional teams and contractors teams.
- Surveys tests and reports on existing installations.
- Develop and specify ICT infrastructure and structured cabling designs within a variety of building environments.
- Fully competent in use of a radio network analyser and VSWR testing, OTDR testing, fusion splicing, fibre termination and installation of fibre optic cable
September 2007 – May 2009
Instrumentation Engineer
Responsible for designing and developing new control systems. Tech-savvy with expertise in APC PLC DCS and SCADA disciplines
Highlights
- Preparation of material requisition, specifications, technical bid evaluation for PLC, DCS & ESD System.
- Attend weekly meetings with Operation, Mechanical & Electrical departments. Allotment and distribution of routine and preventive maintenance jobs to foreman and technicians.
- Preparation of instrument specification, TBE for field instruments like safety valves, various flowmeters, analyzers, control valves, etc.
- Preparation of field instrument layout and cable engineering like cable tray layouts, cable schedules, interconnection schedule/diagrams.
- Tendering including analysis of technical specifications, preparing comments/deviations, estimating time requirements, risk identifications, etc
- Provide necessary technical procurement assistance in compliance with tender specifications/data sheets and within budgeted man-hour and project schedules
- Participation for engineering analysis, feasibility report, conceptual design, pre-bid design, FEED, cost estimation / planning, detailed engineering design phases and EPCM of plants in upstream/downstream Oil & Gas Industry / Energy Sector both for brown field and green field.
Contact
15 stagestreet, Sale road
Manchester,, Greater Manchester M23 0DD UK
+44-7743-755-745
Education
-
2003 2008
University of Kerala
Bachelor of Technology (B.Tech.)
Electronics and Communication Engineering
Courses- Engineering Drawing and Graphics
- Network Analysis
- Programming in C++ & Data Structures
- Electronics Circuits
- Signals & Systems
- Computer Organisation & Architecture
- Artificial Neural Networks
- Control Systems
- Analog & Digital Communication
- Microprocessor and Microcontroller
- Computer Networks
- Optical Communication
- Wireless Communication
- Embedded Systems
- Project Design
Skills
Project Management
Proficent
Prince@2
ITIL
IT Automation
Expert
UiPath
RPA
Power Automate
BluePrism
Softomotive
Automation Anywhere
Service now
Business Analyst
Expert
Stakeholder Management
Process Flows
Requirements Gathering
Cost / Benefit Analysis
Agile Management
Scrum Mangement
Telecom Operation
Experienced
NOC
OSS
BSS
Microsoft
Experienced
Sharepoint
MS Flow
MS Excel
Visual Studio
Visio
Database
Proficent
Oracle
Mysql
Language
Proficent
Json
C
C++
Linux
SQL / PLSQL
R
Python
Reporting tool
Proficent
Power BI
Tableau
Jira
Service now
Confluence
Zendesk
Python
Industrial Automation
Experienced
PLC
SCADA
HMI
Interests
Technology
Up to date of new development
Learning new features
Mentoring
Supporting colleagues
Identifying opportunities
Photography
Social
Adventurous
Reading / Writing
Poem
Journals
Music / Jamming
Melody
Mettallic
Classical
Hindustani
References
I had the pleasure of working with Vino on a couple of my programs. Vino is an incredibly valuable colleague. He is exceptionally smart, thorough, friendly and very easy to work with. He is very meticulous in his engagements and when required goes beyond the scope of what is asked to wow the customers. That is a rare talent as Business Analyst and Project management. I am fond of your technical consulting and business analysis skills. You have always proved your importance in each and every task assigned. Your knowledge, skills, dedication and hard work are truly a blessing for our team. I wish you all the very best and know that you bring more laurels to you and your teams with time. Good Luck and all the best buddy.
Sam is wonderful to work with, and has exceptional expertise in leadership, motivation. He consistently demonstrated solid work ethic at Ericsson. Sam is dedicated, self motivated and very capable. He is not only a reliable and forward thinking but also an inspiring team player.
I had an opportunity to work with Vino when he was associated with Ericsson. Though his role was Business Analyst, he has the attitude to learn more and helped developers by coding in Automation Tools. He has vast knowledge in Supply & Sourcing, Business Analysis, Automation and Digital Transformation. He is a Go Getter and helping personality.